Complaints

Dear Mr Nunn

Request for Information

We have received your letter requesting information from Ellesmere Port and Neston Borough Council on 6 October 2008.
I have enclosed the following information in response to your request:

I would like the following information, over the last 12
months, as a percentage of total complaints against the council how
many ended up being dealt with by,
We have no central register of complaints or monitoring; therefore we are unable to give your answers as a percentage of complaints. However we are able to give you the number of complaints that fall into the categories below.

1) The Local Government Ombudsman?
For 12 mths the period ending 31/03/08 there were 41 complaints. However out of these there were included 18 complaints that were made prematurely to the Ombudsman and which they referred back to the authority for consideration.

2) The Police?
None

3) Solicitors and/or the courts?
None

I hope that the information provided is satisfactory and that it meets the requirements of your request.

If you are not satisfied with the service you have received following your request for information you have the right to make a complaint. Please write to the undersigned. The council will then follow its internal complaints procedure and endeavour to respond within 20 working days. If you are still not satisfied with the outcome you can make a complaint through the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or tel: 01625 545 745 or email: [email address]

Regards

Maureen E Davies
Corporate Co-ordinator,
Tel 0151 356 6785
Fax 0151 355 0508
e-mail [email address]

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