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Complaints
Trevor R Nunn made this Freedom of Information request to Barnet Borough Council
Barnet Borough Council did not have the information requested.
From: Trevor R Nunn
2 October 2008
Dear Sir or Madam,
Pre-question clarification: A complaint against a council may
consist purely on an administrative error or it may also include a
potentially criminal act and/or infringements of a complainants
civil rights (legal and/or human rights).
Therefore, I would like the following information, over the last 12
months, as a percentage of total complaints against the council how
many ended up being dealt with by,
1)the Local Government Ombudsman?
2)the Police?
3)Solicitors and/or the courts?
Yours faithfully,
Trevor R Nunn
From: Trevor R Nunn
31 October 2008
Dear Sir or Madam,
You have exceeded the 20 day deadline to respond to my request. You
are now breaking that law!
Yours sincerely,
Trevor R Nunn
23 November 2008
Sent request to Barnet Borough Council again, using a new contact address.
From: Freedom of Information Act
Barnet Borough Council
24 November 2008
Dear Sirs
I acknowledge your request for information received on 24th November
2008.
Your request is being considered and you will receive the information
requested within the statutory timescale of 20 working days as defined
by the Freedom of Information Act 2000, subject to the information not
being exempt or containing a reference to a third party.
If appropriate, the information may be provided in paper copy, normal
font size. If you require alternative formats, such as. In a different
language, audio or large print, then please let me know.
For your information, the Act defines a number of exemptions which may
prevent release of the information you have requested. There will be an
assessment and if any of the exemption categories apply then the
information will not be released. You will be informed if this is the
case, including your rights of appeal.
If the information you request contains reference to a third party then
they may be consulted prior to a decision being taken on whether or not
to release the information to you. You will be informed if this is the
case.
There may a fee payable for this information. This will be considered
and you will be informed if a fee is payable. If you have any queries or
concerns, then please contact the FOI Officer using any of the above
contact details.
Kind Regards
Vinod Mandora
Information Governance Consultant, Corporate Governance Directorate
London Borough of Barnet, North London Business Park, Oakleigh Road
South, London N11 1NP
Tel: 020 8359 7080 [mobile number] Fax: 0870 889 6802 Barnet
Online: www.barnet.gov.uk Email: [Barnet Borough Council request email]
P please consider the environment - do you really need to print this
email?
show quoted sections
From: Freedom of Information Act
Barnet Borough Council
5 December 2008
Dear Mr Nunn
Thank you for your FOI request below.
I have made enquiries on your behalf and have been informed that we do
not hold the information that you seek. This is in relation to point 3
on your original request.
Regarding points 1 & 2 of your request - you need to contact the Police
and the Local Government Ombudsman's office directly for this
information.
I am sorry we are unable to assist you on this occasion.
Thank you.
Kind Regards
Vinod Mandora
Information Governance Consultant, Corporate Governance Directorate
London Borough of Barnet, North London Business Park, Oakleigh Road
South, London N11 1NP
Tel: 020 8359 7080 [mobile number] Fax: 0870 889 6802 Barnet
Online: www.barnet.gov.uk Email: [Barnet Borough Council request email]
P please consider the environment - do you really need to print this
email?
show quoted sections
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Alex Skene left an annotation (23 November 2008)
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