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Complaints
Trevor R Nunn made this Freedom of Information request to Eastleigh Borough Council
Eastleigh Borough Council did not have the information requested.
From: Trevor R Nunn
5 October 2008
Dear Sir or Madam,
Pre-question clarification: A complaint against a council may
consist purely on an administrative error or it may also include a
potentially criminal act and/or infringements of a complainants
civil rights (legal and/or human rights).
Therefore, I would like the following information, over the last 12
months, as a percentage of total complaints against the council how
many ended up being dealt with by,
1)the Local Government Ombudsman?
2)the Police?
3)Solicitors and/or the courts?
Yours faithfully,
Trevor R Nunn
From: Papworth, Sean
Eastleigh Borough Council
6 October 2008
Dear Mr Nunn
Re: Request for Information
Thank you for your request which we received on the 06 October 2008.
We are currently treating your request as a request for information under
the Freedom of Information Act 2000.
As required by law, the Council will respond to you as soon as possible
and no later than twenty working days after the receipt of your request.
Should you have any queries, please do not hesitate to contact me.
Yours sincerely
SEAN PAPWORTH
Freedom of Information Officer
Eastleigh Borough Council
Civic Offices
Leigh Road
Eastleigh
SO50 9YN
02380 68(8475)
show quoted sections
From: Papworth, Sean
Eastleigh Borough Council
13 October 2008
Dear Mr Nunn
Re: Request for Information
Thank you for your Freedom of Information request which we received on
6^th October 2008
I can confirm that Eastleigh Borough Council does not hold the information
requested.
Eastleigh Borough Council does not collect the data within the fields
which you have requested. We can offer estimated figures for the year
April 2007 - March 2008 which are as follows;
Local Government Ombudsman - 50%
The Police - 0%
Solicitors and/or the courts - 5%
We are currently reviewing our complaints recording procedures to make
complying with a request such as yours more viable.
Please do not hesitate to contact me if you have any further enquiries
regarding your request.
If you wish to make a formal complaint with regards to your information
request please contact:
Mr Richard Ward
Head of Legal and Democratic Services
Civic Offices
Leigh Road
Hampshire
SO50 9YN
Fax: 023 80 62977
Email: [email address]
If you are unhappy with the way in which your complaint is dealt with then
you may apply to the Information Commissioner for a decision. The contact
details for the Information Commissioner are:
The Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Yours sincerely
SEAN PAPWORTH
Freedom of Information Officer
Eastleigh Borough Council
Civic Offices
Leigh Road
Eastleigh
SO50 9YN
02380 68(8475)
show quoted sections
Things to do with this request
- Add an annotation (to help the requester or others)
- Download a zip file of all correspondence