Complaints

Dear Mr Nunn

Thank you for your Freedom of Information Request dated 5 Octobter 2008, which we received on
6 October 2008. It has been logged under reference 10025.3-202 and passed to the appropriate department. You can expect a reply within 20 working days, being 3 November 2008.

Regards
Land Charges

ECDC Private and Confidential Notice

The information contained in this e-mail is intended for the named recipients only. If you are not the intended recipient you may not copy, distribute or take any action or reliance on it.

Opinions expressed are those of the individual and do not necessarily represent the opinions of East Cambridgeshire District Council.

If you have received this e-mail in error please notify the sender immediately by using the e-mail address or by telephoning (01353 665555 Ext.6497)

Please note that this e-mail has been created in the knowledge that Internet e-mail is not a 100% secure communication medium. We advise that you understand and observe this lack of security when e-mailing us.

Although we have taken steps to ensure that this e-mail and attachments are free from any virus, we advise that in keeping with good computing practice the recipient should ensure that they are actually virus-free.

Dear Mr Nunn, the Council has recently received a detailed request from "what do they know . com" in relation to Ombudsmen complaints, and this is being processed.

Please therefore confirm whether you are making this request as an individual or whether you are making this on behalf of your organisation. If you are making this on behalf of your organisation, then I can confirm that the previous request is already been dealt with under that request at this time.

Please also note that your disclaimer below, appears to give the impression that you will be "re-using" any such information, without specifically requesting permission to do so, in accordance with the relevant Re-use of Public Sector Information Regulations. Therefore no permission is implied in the re-use of this information, until such request to re-use is made and agreed, subject to any appropriate conditions.

Finally, following the above confirmation of the identification of the requestee, please clarify whether question 3 relates to internal or external solicitors? Following confirmation of both issues, the request/ or relevant parts of the request will be dealt with under FOIA time scales.

Jeanette Thompson
Head of Legal Services & Monitoring Officer
Tel: (01353) 616372
Fax: (01353) 668803

show quoted sections

Dear Mr Nunn

I will be happy to confirm numbers, but if you wish to work out percentages, that would involve creation of the information and this is not something the Council is required to do under the provisions of the FOIA.

We had 131 complaints between 30 June 2007 & 30 September 2008 (this covered a variety of matters - allegations of maladministration or other matters). These are dealt with under the complaint system - or may progress to the LG Ombudsman. The local Government Ombudsman has remit for maladministration, but would not normally deal with other matters (such as criminal or civil rights claims). The LGO website provides complaints information on a spreadsheet for 2007/08
http://www.lgo.org.uk/letters/2007-08/do...

The Police/ external solicitors are not usually involved in the above matters, and were not, as far as I am aware involved.

In terms of criminal acts or infringement of complainants civil right by the Council through external complaint, no actual claims were issued/ raised against the Council in the last 12 months that ended up being dealt with by the Police or external solicitors. Therefore the answers to questions 2 & 3 are:
2. None.
3. None.

Please note the previous advice that re-use of the Council's information has to be through application. No consent is implied through supply of this information by email for re-use.

Jeanette Thompson
Head of Legal Services & Monitoring Officer
Tel: (01353) 616372
Fax: (01353) 668803

show quoted sections