Dear Sir or Madam,

Pre-question clarification: A complaint against a council may
consist purely on an administrative error or it may also include a
potentially criminal act and/or infringements of a complainants
civil rights (legal and/or human rights).

Therefore, I would like the following information, over the last 12
months, as a percentage of total complaints against the council how
many ended up being dealt with by,

1)the Local Government Ombudsman?

2)the Police?

3)Solicitors and/or the courts?

Yours faithfully,

Trevor R Nunn

Thank you for contacting Barking & Dagenham Direct
We aim to respond fully to your query within 2 working days.
When this is not possible, we will email you to let you know what is
happening.
If your enquiry is urgent or should you need to speak to a Customer
Service Officer, please contact us on 020 8215 3000.

We are open Monday to Friday 8am - 8pm.

E-mail confidentiality notice. This message is intended for the addressees only. It may be private, confidential and may be covered by legal professional privilege or other confidentiality requirements. If you are not one of the intended recipients, please notify the sender immediately on +44 0 20-8215-3000 and delete the message from all locations in your computer network. Do not copy this email or use it for any purpose or disclose its contents to any person:to do so maybe unlawful.

Dear Trevor,

Thank you for contacting Barking and Dagenham Direct.

We have logged your request under the Freedom of Information Act; you
should expect to receive a response within 20 working days; your reference
is LBBD/32616

In the meantime, if you have any questions or require further information
please do not hesitate to contact us on 0208 215 3000 or
[1][email address].

Yours sincerely,

Karen Partridge

Barking and Dagenham Direct

London Borough of Barking and Dagenham

Roycraft House, 2nd Floor

15 Linton Road

Barking, IG11 8HE

Telephone: 0208 215 3000

Fax: 0208 227 5184

Minicom: 0208 227 5755

Website: www.barking-dagenham.gov.uk

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Dear Mr Nunn

Thank you for your e-mail received 06 October 2008 requesting information about complaints within the council

Angie Martin in the Resources Department will arrange for the information to be provided to you no later than 3/11/08

Whilst it is the Council's policy to provide information wherever possible, I need to advise you that there are a number of exemptions under the Freedom of Information Act 2000. These may prevent me from releasing all or some of the information you have asked for. You will, however be informed is this is the case and why.

Yours sincerely

Remi Ahmed
Complaints Officer

E-mail confidentiality notice. This message is intended for the addressees only. It may be private, confidential and may be covered by legal professional privilege or other confidentiality requirements. If you are not one of the intended recipients, please notify the sender immediately on +44 0 20-8215-3000 and delete the message from all locations in your computer network. Do not copy this email or use it for any purpose or disclose its contents to any person:to do so maybe unlawful.

Angie Martin

Acting Group Manager Complaints

Corporate Complaints Team

London Borough of Barking & Dagenham

Room 259

Civic Centre

Wood Lane

Dagenham

RM10 7BN

Telephone: 020 8227 2173

Fax: 020 8227 2471

Textlink: 020 8227 2594

e-mail [email address]

Most Improved Council of the Year 2008

Together we will build communities and transform lives...

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