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Complaint statistics.
Emilie Blacke made this Freedom of Information request to Sheffield City Council
The request was successful.
From: Emilie Blacke
13 June 2010
Dear Sheffield City Council,
How many complaints has the Children and disabilities department at
Sheffield social services received in the last five years?
So to be clear I am asking how many have been made not how many
have been resolved.
Yours faithfully,
Emily Black
From: Firstpoint@sheffield.gov.uk
Sheffield City Council
14 June 2010
[Subject only] FW: Freedom of Information request - Complaint statistics.96602
show quoted sections
From: Nelson Susan
Sheffield City Council
17 June 2010
Dear Ms Black
Thank you for your request which has been forwarded to me for a response.
Please could you clarify for me which service area you are requiring
information about as we don't have a section called this within Sheffield
Local Authority.
Thank you
Sue Nelson
Senior Business Support Manager
show quoted sections
From: Emilie Blacke
20 June 2010
Dear Ms Nelson,
I am requesting the information about Social services department
named Children and Disabilities.
Headed by Matthew Sampson.
This is the department within social services which deals with
disabled children and their families.
Yours sincerely,
Emily Black
From: Nelson Susan
Sheffield City Council
29 July 2010
Dear Ms Black
I am responding to your recent Freedom of Information request on behalf of
Sheffield City Council, Children and Young People's Service. The response
below has been provided by the complaints team of the authority. If you
have any further enquiries about this response please contact me directly.
Unfortunately we are only able to provide a breakdown for April 09 to
present as prior to this this level of information was not recorded in the
Access database. Therefore, the information for April 2005 - 31 March 09
is the total number of complaints received about the whole of Children's
Specialist Services.
1st April 05 to 31st March 06 = 128
1st April 06 to 31st March 07 = 129
1st April 07 to 31st March 08 = 117
1st April 08 to 31st March 09 = 132
1st April 09 to 31st March 10 = 13 complaints about the Children and
Disabilities service area
Sue Nelson
Senior Business Support Manager
Business and Operational Support Service
Business Strategy
Floor 5, Derwent House
150 Arundel Gate
Sheffield, S1 2JY
Telephone: 0114 2735721
Fax: 0114 2736279
Website: [1]www.sheffield.gov.uk
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References
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