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Complaint About Human Resource
Crissy Barker made this Freedom of Information request to The Consumer Council for Water
The request was successful.
From: Crissy Barker
19 April 2011
Dear CCWater,
I have a serious complaint about your human resource recruitment
practice and I would like to know the full complaint procedure on
this matter.
Please also advise me where should I complain to once the internal
complaint procedure has been exhausted. I called your HR Dept to
request the information but an HR Officer called Andrew refused to
give out the information.
Yours faithfully,
Crissy Barker
From: Lench Colin
The Consumer Council for Water
19 April 2011
I will be out of the office until 26 April 2011. If there are any urgent
issues please contact Dee Rhodes on on 0121 345 1061
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From: Crissy Barker
20 April 2011
Dear Lench Colin,
Surely there must be some other people checking your email on your
behalf? Or there must be delegation email system within your org?
Yours sincerely,
Crissy Barker
From: Lench Colin
The Consumer Council for Water
21 April 2011
Dear Crissy Barker
Thank you for your e-mail yesterday. We will be back in touch with you as soon as possible.
Kind regards
Shabana Parveen
Consumer Council for Water
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From: Parveen Shabana
The Consumer Council for Water
21 April 2011
Dear Crissy Barker
Thank you for your email. Given the nature of your complaint, and that it
contains information relating to an individual, we will not be able to
take this forward via the whatdotheyknow.com website.
You should write to CCWater, c/o First Floor, Victoria Square House,
Victoria Square, Birmingham, B2 4AJ, clearly marked to the Head of
Corporate Services, giving full details of your complaint. If you add
the Business Reply Licence Number RLXS-SAGZ-JBYA it can be posted without
a stamp.
If you provide a postal address we will happily send you a copy of our
policy on dealing with complaints.
Kind regards
Shabana Parveen
Consumer Council for Water
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From: Crissy Barker
21 April 2011
Dear Parveen Shabana,
Please could you let me know in full - what if I am unhappy with
the decision made by Head of Corporate Service?
I would appreciate if you could send the document by replying to
this email/request. I will submit the formal complaint separately,
but I would like to receive the details of the complaint handling
within Consumer Council for Water and externally first.
Alternatively you might want to consider typing out the details.
I trust my request is reasonable. If you are adamant that I will
need to supply with all the details and also if you refuse those
information, I have no choice but to report to the Information
Commissioners.
Yours sincerely,
Crissy Barker
From: Crissy Barker
27 April 2011
Dear Lench Colin,
Please could you confirm that you are currently considering my
request? I have sent an email to your colleague Parveen Shabana in
response to his/her previous reply.
Yours sincerely,
Crissy Barker
From: Lench Colin
The Consumer Council for Water
28 April 2011
Dear Crissy Barker
Thank you for your email.
I can confirm your request is being considered. I will contact you when I have received the relevant information from my colleagues which should be some time next week.
Regards
Colin Lench
show quoted sections
From: Lench Colin
The Consumer Council for Water
5 May 2011
Dear Crissy Barker
Further to my previous email below.
I can confirm we follow the same principle in dealing with complaints against our Human Resources Team as we do all complaints. Initially the complaint will be reviewed by the most suitable person, depending on the nature of the complaint and who the complaint is against. The Head of Corporate Services will normally decide who the most appropriate person to review the complaint is.
In the event the complainant remains dissatisfied with the initial response then they can ask for the matter to be reviewed by an independent senior manager. Depending upon the nature of the complaint, at the end of our internal review we will explain where the matter can referred, for example maladministration complaints can be referred via your MP to the Parliamentary and Health Service Ombudsman.
I attach for your information our Complaint Procedure - How we deal with your complaint.
Please let me know if I can assist further.
Kind regards
Colin Lench
Information Officer
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