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Complains 2010 (Jan - June)
Michael Traill made this Freedom of Information request to Lothian Buses PLC
Waiting for an internal review by Lothian Buses PLC of their handling of this request.
From: Michael Traill
7 July 2010
Dear Lothian Buses PLC,
The following request for information is made in accordance with
the Freedom of Information (Scotland) Act 2002.
I would like to know how many complaints were made to Lothian Buses
so far this calander year.
I would also like to know the substance of each complaint, ie, a
breakdown of the number of complaints related to late busses, or
driver conduct etc where this is possible.
I look forward to hearing from you in due course.
Yours faithfully,
Michael Traill
From: Lothian Buses
Lothian Buses PLC
7 July 2010
Thank you for your email. Our Customer Services Department will attend to your comments and issue you with a full reply, if required. No reply will be given to emails deemed inappropriate or abusive.
Lothian Buses
55 Annandale Street
Edinburgh
EH7 4AZ
0131 554 4494
You can now follow us on Twitter - www.twitter.com/on_lothianbuses
From: Ryan, Steve
7 July 2010
Dear Mr. Traill,
Your request for information related to complaints we have received to
date this year has just arrived in my inbox.
"I would like to know how many complaints were made to Lothian Buses so
far this calander year.
I would also like to know the substance of each complaint, ie, a breakdown
of the number of complaints related to late busses, or driver conduct etc
where this is possible."
For clarity and manageability I will provide the information requested for
the span 1st January to 30th June.
I am going off for a short holiday at the end of the this week and would
hope to send you this information before I go off. If that isn't possible
then I will pick it up again when I return to the office on Tuesday 20th
July.
sincerely,
Stephen Ryan
Commercial Manager
Lothian Buses
55 Annandale Street
EDINBURGH
EH7 4AZ
show quoted sections
From: Ryan, Steve
27 July 2010
Dear Mr. Traill,
I refer to the Freedom Of Information request set out in your e-mail dated
7th July (copy below).
Please see the attached response.
sincerely,
Stephen Ryan
Commercial Manager
Lothian Buses
55 Annandale Street
EDINBURGH
EH7 4AZ
show quoted sections
From: Michael Traill
27 July 2010
Dear Lothian Buses PLC,
Please pass this on to the person who conducts Freedom of
Information reviews.
I am writing to request an internal review of Lothian Buses PLC's
handling of my FOI request 'CCTV'.
In responding to my request for information Lothian Buses staff
have trawled through their records held not in relation to this
foisa request for information in order to retrieve my postal
address, which was then used within their response. The response
was then posted on the internet thereby divulging my personal
information to the world.
I thereby request that the handling of this request for information
is carried out.
A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com
It should be noted that this matter may be the subject of a formal
complaint in its own right, outwith FOISA provisions at a later
date.
In responding to this internal review request I ask that you do so
online giving due diligance to your responsibilies in dealing with
personal information.
Yours faithfully,
Michael Traill
From: Lothian Buses
Lothian Buses PLC
27 July 2010
Thank you for your email. Our Customer Services Department will attend to your comments and issue you with a full reply, if required. No reply will be given to emails deemed inappropriate or abusive.
Lothian Buses
55 Annandale Street
Edinburgh
EH7 4AZ
0131 554 4494
You can now follow us on Twitter - www.twitter.com/on_lothianbuses
Things to do with this request
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Michael Traill left an annotation ( 7 July 2010)
Interesting development.
Link to this