"Comeback"/Challenge complaints against SPSO decisions.

This is an automated receipt from SPSO to let you know that we have
received your email. Please do not reply to this.

If your email to us was a new complaint, we will register it and will
acknowledge it in writing within the next three working days. We will also
give you a reference number which you should use in any future
correspondence with us.

If your email was not about a new complaint, it will be forwarded to the
appropriate colleague who will reply to you in due course.

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Dear Mr Hamilton

Request ref 200900646 - December 08 to January 09
Request ref 200900650 - November 08 to March 09

I refer to the two requests for information above.

Please be advised this information is now available to download in PDF
format from our website at
http://www.spso.org.uk/how-complain/comp...
sework-decisions

If you have any trouble accessing the information in this format please
let us know.

YOUR RIGHT TO REQUEST A REVIEW

You have a right under section 20(1) of FOISA to request a review of the
outcome or the handling of your request. If you wish to exercise this
right, you must write to the SPSO to request a review within forty
working days of receipt of this decision. In your request for a review
you must specify your name and address for correspondence. It would also
be helpful if you quote the reference number(s) above in any related
correspondence.

Should you wish to request a review, please address your request to:

David Robb
Director of Policy and Development
Scottish Public Services Ombudsman
4 Melville Street
Edinburgh
EH3 7NS
Email: [Scottish Public Services Ombudsman request email]

YOUR RIGHT OF APPEAL

If you are dissatisfied with the outcome of any review carried out by
the SPSO, you have a right under FOISA to appeal to the Scottish
Information Commissioner. If you wish to do so, you must appeal to the
Commissioner within six months following the date of receipt of the
review notice. The Commissioner's contact details are as follows:

The Scottish Information Commissioner
Kinburn Castle
Doubledykes Road
St Andrews
KY16 9DS
Email: [email address]
Tel: 01334 464610

Yours sincerely,

Louise Rae

Information Analyst

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This is an automated receipt from SPSO to let you know that we have
received your email. Please do not reply to this.

If your email to us was a new complaint, we will register it and will
acknowledge it in writing within the next three working days. We will also
give you a reference number which you should use in any future
correspondence with us.

If your email was not about a new complaint, it will be forwarded to the
appropriate colleague who will reply to you in due course.

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Dear Mr Hamilton,

It seems the format of the link may have changed between my sending the
email and you receiving it, as can often happen when sending messages
between different email applications.

Because it is a long link, when you click on it, it may not recognise
the full wording, and therefore may not be able to load the correct
page. Please try again, ensuring all of the wording between the
quotation marks below is copied into the address line in your browser
window. I have tested the page at this end, and it does load
successfully as long as the full wording for the URL is used.

"http://www.spso.org.uk/how-complain/comp...
asework-decisions"

I hope this is helpful.

Yours sincerely,

Louise Rae
Information Analyst

show quoted sections

This is an automated receipt from SPSO to let you know that we have
received your email. Please do not reply to this.

If your email to us was a new complaint, we will register it and will
acknowledge it in writing within the next three working days. We will also
give you a reference number which you should use in any future
correspondence with us.

If your email was not about a new complaint, it will be forwarded to the
appropriate colleague who will reply to you in due course.

show quoted sections

Dear Mr Hamilton,

The link was originally entered as text but the email program can
automatically detect that it is a URL and tries to turn it into an
active link.

I am very sorry you have had difficulty accessing the information. You
may find it easier to browse to it from our home page. In this case go
to www.spso.org.uk and from the options on the left hand side, please
click the following:

How to complain
Complaining about the SPSO

Then in the first paragraph of text on that page you should see a link
that says "Challenges to Casework Decisions". Clicking that link should
take you to the appropriate page, and the documents are available to
download at the bottom of that page.

I hope this helps you to access the information.

Yours sincerely,

Louise Rae
Information Analyst

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