Citizen Enquiries

Alan Stevenson made this Freedom of Information request to Falkirk Council

The request was partially successful.

From: Alan Stevenson

30 March 2010

Dear Falkirk Council,

Please could you indicate in the latest year available, the
following:

(a) The number of enquiries you received from citizens
(b) The split by media type e.g. % enquiring by phone, % by web, %
email, % face-to-face
(c) The nature of the enquiry e.g. council tax, refuse collection,
nearest school etc.

Yours faithfully,

Mr. A. Stevenson

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From: FOI
Falkirk Council

31 March 2010

Dear Mr Stevenson,

I acknowledge receipt of your e-mail in relation to the above.

I have passed this to an Officer in the Law and Administration Service who will be responding to you direct within the required 20 working days.

I hope this of assistance to you, and should you require any further information, please do not hesitate to contact us.

Gillian Foster
Corporate Records Assistant
Room 105
Municipal Buildings
West bridge Street
Falkirk

telephone extension : 6120

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From: L&A FOI Liaison Officer
Falkirk Council

1 April 2010

Dear Mr Stevenson

I refer to your FOI enquiry in relation to Citizen Enquiries. Can
you please clarify what you term as Citizen Enquiries.

Thank you.

L&A FOI Liaison Officer

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From: Alan Stevenson

9 April 2010

Dear L&A FOI Liaison Officer,

Citizen Enquiry:

Citizen is a resident of the council area, especially one entitled
to vote and enjoy other privileges there. If it is easier to take a
constrained view on Citizen e.g. everyone but not journalists - all
I would expect is assumptions to be stated.

Enquiry is a question made of the council (usually for a specific
piece of information) and often in a formal, structured way
(sometimes managed by a Council Contact Centre).

Hope this helps

Yours sincerely,

Alan Stevenson

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From: turnbull, dawn
Falkirk Council

9 April 2010

I will be out of the office until Monday 19 April 2010. If your enquiry is urgent please contact: Kris Sodden on 01324-506385, [email address]

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From: Martin, Kathleen
Falkirk Council

29 April 2010

Attachment 29 April Case No 3034053 Alan Stevenson scanned resp.tif
125K Download View as HTML

Attachment Right to complain leaflet.doc
34K Download View as HTML

Hi

Please find attached a further copy of above FOI response.

Regards

Kath

Kathleen Martin

Corporate & Neighbourhood Services

Falkirk Council

Suite 4, The Forum

Callendar Business Park

Falkirk, FK1 1XR

Tel: 01324 590746

Fax: 01324 590781

E-mail: [email address]

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