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Chichester ACD Standard Reports
Luc Fossor made this Freedom of Information request to Chichester District Council
The request was successful.
From: Luc Fossor
2 February 2011
Dear Chichester District Council,
I believe that your authority uses the MacFarlane CallPlus
Automated Call Distribution system to manage inbound telephone
traffic. Please confirm if this is the case.
If so, please provide copies of the CallPlus standard report (an
inbuilt system report) separately for each week for the financial
year 2009-10.
Yours faithfully,
Luc Fossor
From: Marilyn Blunden
Chichester District Council
2 February 2011
Dear Mr. Fossor,
I confirm receipt of your email request for information under the
Freedom of Information Act 2000 which will be answered within 20 working
days (ie. by the 2 March 2011).
Yours sincerely,
Marilyn Blunden
FOI Co-ordinator
Chichester District Council
Tel: 01243 785166 ext 5164 | Fax: 01243 776766 |
[email address] | http://www.chichester.gov.uk
show quoted sections
From: Fiona Delahunty
Chichester District Council
15 February 2011
Dear Luc,
Chichester District Council use the Macfarlane Call Plus Distribution
System in our Customer Service Centre, it was installed in June 2009. I
can provide reports from June 2009 - March 2010
Can you advise me if you would like the reports as a .rep file or a csv
file.
Regards
Fiona Delahunty
Customer Service Centre Manager
From: Luc Fossor [mailto:[FOI #61024 email]]
Sent: 02 February 2011 14:34
To: Foi
Subject: Freedom of Information request - Chichester ACD Standard
Reports
Dear Chichester District Council,
I believe that your authority uses the MacFarlane CallPlus
Automated Call Distribution system to manage inbound telephone
traffic. Please confirm if this is the case.
If so, please provide copies of the CallPlus standard report (an
inbuilt system report) separately for each week for the financial
year 2009-10.
Yours faithfully,
Luc Fossor
show quoted sections
From: Fiona Delahunty
Chichester District Council
21 February 2011
Dear Luc,
Chichester District Council use the Macfarlane Call Plus Distribution
System in our Customer Service Centre, it was installed in June 2009.
Please find as requested separate weekly callplus standard reports from
June 09 - March 10.
The reports are formatted as a .rep file
Regards
Fiona Delahunty
Customer Service Centre Manager
From: Luc Fossor [mailto:[FOI #61024 email]]
Sent: 02 February 2011 14:34
To: Foi
Subject: Freedom of Information request - Chichester ACD Standard
Reports
Dear Chichester District Council,
I believe that your authority uses the MacFarlane CallPlus
Automated Call Distribution system to manage inbound telephone
traffic. Please confirm if this is the case.
If so, please provide copies of the CallPlus standard report (an
inbuilt system report) separately for each week for the financial
year 2009-10.
Yours faithfully,
Luc Fossor
show quoted sections
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