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Charging for day service - adult social services
Audrey O'Keefe made this Freedom of Information request to Liverpool City Council
The request was successful.
From: Audrey O'Keefe
15 December 2010
Dear Liverpool City Council,
Can you please provide the following information
1. How many complaints did you receive regarding charging policy to
go into day centres - Separated figures for - older vulnerable
people - for people with a learning disability and for mental
health.
2 Out of these complaints how many resolved with no further action
and client satisfied.
3. How many went to the ombudsman again figures broken down.
4. How many complaints to the ombudsman were successful - again
figures broken down and what action did the Ombudsman
recommend.
5. How many people - again broken down - were taken to court for
recovery of debt.,
6. Did Liverpool City Council issue bailiffs notices and how many.
7. was items recovered from people homes for non payments.
Yours faithfully,
Audrey O'Keefe
From: Information Requests
Liverpool City Council
15 December 2010
Dear Ms. O'Keefe,
Acknowledgement of your request for information.
Thank you for your recent correspondence requesting information from the
City Council. Your request was received in our offices on 15^th December
2010 and, is being processed in accordance with the Freedom of Information
Act 2000.
A response will be sent to you as soon as possible and in any case within
the statutory deadline which is 20 working days from the working day after
your request was received.
For your information, the Act defines a number of exemptions which may
prevent the release of information you have requested. There will be an
assessment and, if any of the exemption categories apply, the information
will not be provided to you. You will be informed if this is the case.
Please quote the above reference number in all future communications.
Regards
Jawahier Sharif Ali (Fatima)
Information Officer
Legal Service
Liverpool City Council
Municipal Buildings
Dale Street,
Liverpool
L2 2DH
Tel: 0151 225 3132
email: [1][email address]
Website: [2]www.liverpool.gov.uk
2010 Year of Health and Wellbeing
[3]www.2010healthandwellbeing.org.uk
show quoted sections
From: FOI Childrens Families & Adults
Liverpool City Council
16 December 2010
Dear Audrey,
Thank you for your request for information, which we received
on Wednesday 15.12.10. After speaking to the relevant officers could
you confirm whether all the questions relate to specific cases where a
service user has complained about charging policy.
Also, could you confirm whether the questions 1 and 2 relate to complaints
only, and not appeals.
If we do not receive clarification by 12.01.10 we will assume you no
longer require this information and we will close the case. If you would
like to discuss please contact me on the number below.
Kind regards
Ian
Ian Knight
Freedom of Information Officer
Strategy and Support
Liverpool City Council - Childrens Families and Adults
Sefton Grange
Croxteth Drive
Liverpool
L17 3EZ
[mobile number]
Phone: 0151 233 2184
[email address]
www.liverpool.gov.uk
2010 Year of Health and Wellbeing
[1]www.2010healthandwellbeing.org.uk
show quoted sections
References
Visible links
1. http://www.2010healthandwellbeing.org.uk/
http://www.2010healthandwellbeing.org.uk/
From: Audrey O'Keefe
16 December 2010
Dear FOI Childrens Families & Adults,
The enquiry is related to no specific complaint
questions 1-2 - related to complaints - and appeals.
Yours sincerely,
Audrey O'Keefe
From: Mail Delivery System
16 December 2010
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
FOIChildrens.Families&[email address]
SMTP error from remote mail server after RCPT TO:<FOIChildrens.Families&[email address]>:
host cluster3.eu.messagelabs.com [194.106.220.35]:
550-Invalid recipient <FOIChildrens.Families&Adul@liverpool.
550 gov.uk> (#5.1.1)
show quoted sections
From: Audrey O'Keefe
16 December 2010
Dear Liverpool City Council
it is not related to any complaint
1 and 2 - figures for complaint and appeals
Yours faithfully,
Audrey O'Keefe
From: Audrey O'Keefe
16 December 2010
Dear Liverpool City Council,
response to your request for clarification
this request is not related to a complaint
1 -2 figures for both complaints and appals
Yours faithfully,
Audrey O'Keefe
From: Audrey O'Keefe
16 December 2010
Dear FOI Childrens Families & Adults,
the enquiry is not related to an specific complaint
1 - 2 both complaints and appeals
Yours sincerely,
Audrey O'Keefe
From: Mail Delivery System
16 December 2010
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
FOIChildrens.Families&[email address]
SMTP error from remote mail server after RCPT TO:<FOIChildrens.Families&[email address]>:
host cluster3.eu.messagelabs.com [194.106.220.35]:
550-Invalid recipient <FOIChildrens.Families&Adul@liverpool.
550 gov.uk> (#5.1.1)
show quoted sections
From: Symm, Kevin
Liverpool City Council
21 December 2010
Dear Ms O'Keefe
Thank you for clarifying your request for information. However, to provide
you with the specific information you require could you highlight if
questions 3-7 relate to each other or are separate questions to be
answered individually, in as much detail as possible.
3. How many went to the ombudsman again figures broken down.
4. How many complaints to the ombudsman were successful - again figures
broken down and what action did the Ombudsman recommend.
5. How many people - again broken down - were taken to court for recovery
of debt.
6. Did Liverpool City Council issue bailiffs notices and how many.
7. Was items recovered from people homes for non payments.
Once you come back to me I will contact the relevant department with the
clarification.
Regards,
Kevin Symm
Senior Information Officer
Legal Services
Liverpool City Council
Municipal Buildings
Dale Street
Liverpool
L2 2DH
TEL: 0151 225 3007
[1][email address]
show quoted sections
References
Visible links
1. mailto:[email address]
file:///tmp/BLOCKED::mailto:[email address]
From: Audrey O'Keefe
21 December 2010
Dear Symm, Kevin,
two separate question -
Yours sincerely,
Audrey O'Keefe
From: Audrey O'Keefe
28 December 2010
Dear Liverpool City Council,
answer to your queries is =
2 separate questions. hope this helps you
Yours faithfully,
Audrey O'Keefe
From: Symm, Kevin
Liverpool City Council
17 January 2011
Please find attached response
Regards,
Kevin Symm
Senior Information Officer
Legal Services
Liverpool City Council
Municipal Buildings
Dale Street
Liverpool
L2 2DH
TEL: 0151 225 3007
[1][email address]
show quoted sections
References
Visible links
1. mailto:[email address]
file:///tmp/BLOCKED::mailto:[email address]
Things to do with this request
- Add an annotation (to help the requester or others)
- Download a zip file of all correspondence
Audrey O'Keefe left an annotation (25 January 2011)
Link to this