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Ben made this Freedom of Information request to Department for Social Development (Northern Ireland)
The request was successful.
From: Ben
19 May 2011
Dear Department for Social Development (Northern Ireland),
Please supply the following.
1) The function(s) of the Customer Compliance Department
2) The structure of that department
3) Copies of formal guidance to Customer Compliance Officers on
conducting investigations and interviews
4) Information on the responsibilities, powers and rights of
Customer Compliance Officers
5) Information on the responsibilities, powers and rights of
"customers" when being interviewed by CCOs
6) The typical conditions and structure of CCO / customer
interviews, both in customers homes and at SSA offices
7 Is their information information relating to the Customer
Compliance department and its operations in SSA offices and the DSD
website? If so prove it.
Yours faithfully,
Ben
From: Caldwell, Trevor
Department for Social Development (Northern Ireland)
9 June 2011
Dear Mr Brown
Freedom of Information Act 2000
Thank you for your request for information about Customer Compliance in
Northern Ireland. Your request was received on 19 May 2011 and it is being
dealt with under the terms of the above legislation.
In some circumstances a fee may be payable but if that is the case I will
let you know the likely charges before proceeding.
Please remember to quote the reference number above in any future
communications.
Yours Sincerely
Customer Compliance Unit
Social Security Agency
From: McClimonds, Thomas
Department for Social Development (Northern Ireland)
17 June 2011
FPCCU depro foi standard letter 11 information released 140611.doc
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Dear Mr Brown
Thank you for your Freedom of Information request received on 19^th May
2011. The information you requested is attached.
Yours sincerely
T McClimonds
Department for Social Development
Social Security Agency
Fraud Policy & Customer Compliance Unit
Lesley Exchange 1
3rd Floor, 24 East Bridge Street
Belfast, BT1 3NR
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