CAPITALS for proper names

Dear Andrew

Thank you for your email below, regarding a Freedom of Information
request.

Your request was received on 18 November 2009 and you will receive a
response within 20 working days, as required under the Freedom of
Information Act.

Yours sincerely

Sent on behalf of Michael Newman

Charleane Eastaff
PA to Peter Sloman (Chief Executive) & Freedom of Information Officer
Oxford City Council, Town Hall, St Aldates, Oxford, OX1 1BX
Tel: 01865 252400
Fax: 01865 252256

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Dear Andrew

I can respond to your Freedom of Information request as follows:

Letters produced from Housing Benefit & Council Tax database, copy
fields of data from the database into the relevant letter template. Data
fields such as people's names and addresses, are held in capital letters
in our database. There is no facilty in the system to change this, the
software would need to be redesigned.

Yours sincerely

Sent on behalf of Michael Newman (Corporate Secretariat Manager &
Freedom of Information Officer)

Charleane Eastaff
PA to Peter Sloman (Chief Executive) & Freedom of Information Officer
Oxford City Council, Town Hall, St Aldates, Oxford, OX1 1BX
Tel: 01865 252400
Fax: 01865 252256

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Dear Andrew

The actual design of the software was a matter for the software company
involved, and not the Council. Therefore, I am unable to comment
further.

Yours sincerely

Sent on behalf of Michael Newman (Corporate Secretariat Manager &
Freedom of Information Officer)
Charleane Eastaff
PA to Peter Sloman (Chief Executive) & Freedom of Information Officer
Oxford City Council, Town Hall, St Aldates, Oxford, OX1 1BX
Tel: 01865 252400
Fax: 01865 252256

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I am on annual leave on Friday 11 December 2009. I will return to the
office on Monday 14 December 2009.

I will deal with your email upon my return. If your matter cannot wait
until then please contact Emma Mace ([email address] or 01865 252354)
or Nicci Barlow ([email address] or 01865 252463)

Best Wishes

Charleane

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Dear Andrew

Thank you for your further email below. This will be logged as a new
Freedom of Information request.

Your request was received on 11 December 2009 and you will receive a
response within 20 working days, as required under the Freedom of
Information Act.

Yours sincerely

Sent on behalf of Michael Newman

Charleane Eastaff
PA to Peter Sloman (Chief Executive) & Freedom of Information Officer
Oxford City Council, Town Hall, St Aldates, Oxford, OX1 1BX
Tel: 01865 252400
Fax: 01865 252256

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Dear Mr Wharton

The software was provided by Capita Software Services based on the
Council's specification. The Council no longer has the specification
that was used. However, it is very unlikely that it would have indicated
whether the text fields should be held in capitals or lower case.

If you disagree with any part of this response, you are entitled to ask
the Council for an internal review of the decision made. You may do this
by writing to the Monitoring Officer, Oxford City Council, Town Hall,
Blue Boar Street, Oxford, OX1 4EY. After the result of the internal
review, if you remain dissatisfied, you may ask the Information
Commissioner to intervene on your behalf. You may do this by writing to
the Information Commissioner's Office, Wycliffe Lane, Wilmslow,
Cheshire, SK9 5AF.

Yours sincerely

Sent on behalf of Michael Newman (Corporate Secretariat Manager &
Freedom of Information Officer)
Charleane Eastaff
PA to Peter Sloman (Chief Executive) & Freedom of Information Officer
Oxford City Council, Town Hall, St Aldates, Oxford, OX1 1BX
Tel: 01865 252400
Fax: 01865 252256

show quoted sections