Dear Sir or Madam,

Could you please make available to me responses by the Environment
Agency to the letters from Councillor Ray Howard regarding future
development on Canvey Island with regard to flood risk.

Yours faithfully,

Mr Payne

Thank you for contacting the Environment Agency. Please see below
regarding our response times and environmental incident reporting

You can expect to receive a reply from us within 10 working days for any
general enquiry. Please note that bank holiday days and weekends are not
classed as a working day.

If your enquiry refers to a Simple Exemptions application you can expect
to receive a response within 25 working days.

The Customer Charter (response days) for all enquiries start from the next
working day of you receiving this auto reply from us. For example an
e-mail's customer charter sent to us on a Friday will start on the
following Monday providing this isn't a bank holiday.

For further information on our Customer Charter please see

[1]http://www.environment-agency.gov.uk/abo...

But my e-mail refers to an Environmental Incident, won't it get answered
sooner?

If you wish to report an incident i.e. pollution, fish in distress,
dumping of hazardous waste, etc please do not use this e-mail service
instead please call our free-phone 24 hour Incident Hotline on 0800 80 70
60. For more details about incident reporting please see:

[2]http://www.environment-agency.gov.uk/con...

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[3]www.environment-agency.gov.uk

References

Visible links
1. http://www.environment-agency.gov.uk/abo...
file:///tmp/BLOCKED::http:/www.environment-agency.gov.uk/aboutus/customercharter/
2. http://www.environment-agency.gov.uk/con...
3. http://www.environment-agency.gov.uk/

Dear Mr Payne

Thank you for your enquiry regarding any responses by the Environment
Agency to the letters from Councillor Ray Howard regarding future
development on Canvey Island with regard to flood risk. . For your
information, your query has been passed to our local External Relations
Team (Planning and Corporate Services) for attention and they will be in
touch with you shortly.

Should you wish to contact them in the meantime, their details are
below. Please quote your Enquiry Ref 090415jm15 in your correspondence
with us.

External Relations
Planning and Corporate Services
Environment Agency
Anglian Region, Eastern Area
Iceni House
Cobham Road
IPSWICH
IP3 9JE

Tel: 08708 506506

Kind regards

Jan Motyka

Customer Service Advisor
Tel No Ext 08708 506506
Tel No Int 7113009

How did we do?

How would you rate the service you've received from us?

Let us know by completing our online customer survey.

The survey is anonymous and can be accessed via the following link and
will only take a few minutes:

https://www.questback.com/theenvironment...

show quoted sections

Dear Mr Payne

Thank you for your email dated 15 April 2009.

We are now processing your enquiry and will supply the information/data
you have requested by 13 May 2009 (our Customer Charter Standards) and
will advise you if there is any delay.

If I can be of further help in this matter, please let me know.

Yours sincerely

Teresa Chapman
7 50 6045
01473 706045
(MH)

Environment Agency
Iceni House
Cobham Road
Ipswich
Suffolk
IP3 9JD

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[1]www.environment-agency.gov.uk

References

Visible links
1. http://www.environment-agency.gov.uk/

Dear Services, Corporate,

I have made a freedom of information request to the Environment
Agency and they have failed to reply by the specified time and are
now breaking the law. I pass this information on to you for your
review.

Yours sincerely,

c payne

Dear Sir or Madam,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of Environment Agency's
handling of my FOI request 'Canvey Island Flood Risk & future
development.'.

A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/ca...

Yours sincerely,

c payne

Thank you for contacting the Environment Agency. Please see below
regarding our response times and environmental incident reporting

You can expect to receive a reply from us within 10 working days for any
general enquiry. Please note that bank holiday days and weekends are not
classed as a working day.

If your enquiry refers to a Simple Exemptions application you can expect
to receive a response within 25 working days.

The Customer Charter (response days) for all enquiries start from the next
working day of you receiving this auto reply from us. For example an
e-mail's customer charter sent to us on a Friday will start on the
following Monday providing this isn't a bank holiday.

For further information on our Customer Charter please see

[1]http://www.environment-agency.gov.uk/abo...

But my e-mail refers to an Environmental Incident, won't it get answered
sooner?

If you wish to report an incident i.e. pollution, fish in distress,
dumping of hazardous waste, etc please do not use this e-mail service
instead please call our free-phone 24 hour Incident Hotline on 0800 80 70
60. For more details about incident reporting please see:

[2]http://www.environment-agency.gov.uk/con...

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[3]www.environment-agency.gov.uk

References

Visible links
1. http://www.environment-agency.gov.uk/abo...
file:///tmp/BLOCKED::http:/www.environment-agency.gov.uk/aboutus/customercharter/
2. http://www.environment-agency.gov.uk/con...
3. http://www.environment-agency.gov.uk/

Dear Mr Payne

Thank you for your email of the 15 May 2009 addressed to Corporate
Services.

According to our records, we sent a response to your enquiry on the 13
May, to the email address given, which was within our 20 day customer
charter. If for any reason, you did not receive this, please find a
duplicate response attached for your information. I am also sending four
separate emails with one attachment to each, of our correspondence from
recent years.

If I can be of any further assistance in this matter, please do not
hesitate to contact me.

regards

Karen Brown
Acting External Relations Officer
Corporate Services
Anglian Region, Eastern Area

Address:Iceni House, Cobham Road, Ipswich. IP3 9JD
Internal: 750 6751
External: 01473 706751
Email: [email address]

show quoted sections

Dear Mr Payne

First attachment.

regards

Karen Brown
Acting External Relations Officer
Corporate Services
Anglian Region, Eastern Area

Address:Iceni House, Cobham Road, Ipswich. IP3 9JD
Internal: 750 6751
External: 01473 706751
Email: [email address]

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[1]www.environment-agency.gov.uk

References

Visible links
1. http://www.environment-agency.gov.uk/

Dear Mr Payne

Second attachment.

regards

Karen Brown
Acting External Relations Officer
Corporate Services
Anglian Region, Eastern Area

Address:Iceni House, Cobham Road, Ipswich. IP3 9JD
Internal: 750 6751
External: 01473 706751
Email: [email address]

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[1]www.environment-agency.gov.uk

References

Visible links
1. http://www.environment-agency.gov.uk/

Dear Mr Payne

Third attachment.

regards

Karen Brown
Acting External Relations Officer
Corporate Services
Anglian Region, Eastern Area

Address:Iceni House, Cobham Road, Ipswich. IP3 9JD
Internal: 750 6751
External: 01473 706751
Email: [email address]

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[1]www.environment-agency.gov.uk

References

Visible links
1. http://www.environment-agency.gov.uk/

Dear Mr Payne

Fourth attachment.

regards

Karen Brown
Acting External Relations Officer
Corporate Services
Anglian Region, Eastern Area

Address:Iceni House, Cobham Road, Ipswich. IP3 9JD
Internal: 750 6751
External: 01473 706751
Email: [email address]

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[1]www.environment-agency.gov.uk

References

Visible links
1. http://www.environment-agency.gov.uk/

Dear Sir or Madam,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of Environment Agency's
handling of my FOI request 'Canvey Island Flood Risk & future
development.'.

A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/ca...

The information I require is the most recent discussions Ray Howard
has had with the Environment Agency as mentioned By Bob Spink and
recorded in Hansard....

http://www.publications.parliament.uk/pa...

Yours sincerely,

c payne

Thank you for contacting the Environment Agency. Please see below
regarding our response times and environmental incident reporting

You can expect to receive a reply from us within 10 working days for any
general enquiry. Please note that bank holiday days and weekends are not
classed as a working day.

If your enquiry refers to a Simple Exemptions application you can expect
to receive a response within 25 working days.

The Customer Charter (response days) for all enquiries start from the next
working day of you receiving this auto reply from us. For example an
e-mail's customer charter sent to us on a Friday will start on the
following Monday providing this isn't a bank holiday.

For further information on our Customer Charter please see

[1]http://www.environment-agency.gov.uk/abo...

But my e-mail refers to an Environmental Incident, won't it get answered
sooner?

If you wish to report an incident i.e. pollution, fish in distress,
dumping of hazardous waste, etc please do not use this e-mail service
instead please call our free-phone 24 hour Incident Hotline on 0800 80 70
60. For more details about incident reporting please see:

[2]http://www.environment-agency.gov.uk/con...

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[3]www.environment-agency.gov.uk

References

Visible links
1. http://www.environment-agency.gov.uk/abo...
file:///tmp/BLOCKED::http:/www.environment-agency.gov.uk/aboutus/customercharter/
2. http://www.environment-agency.gov.uk/con...
3. http://www.environment-agency.gov.uk/

Dear Mr Payne

Thank you once again for contacting us regarding the Internal review of
Freedom of Information request for Canvey Island Flood Risk & future
development.

Your enquiry has been forwarded to our Head Office Data & Information Team
for attention and they will be in touch with you shortly.

If you require any further assistance in the meantime please feel free to
contact us again.

Kind regards

Jan Motyka

Customer Service Advisor

Tel No Ext 08708 506506

Tel No Int 7113009

How did we do?

How would you rate the service you've received from us?

Let us know by completing our online customer survey.

The survey is anonymous and can be accessed via the following link and
will only take a few minutes:

[1]https://www.questback.com/theenvironment...

_____________________________________________
From: c payne [2][mailto:[FOI #10402 email]]
Sent: 23 May 2009 07:21
To: Enquiries, Unit
Subject: Internal review of Freedom of Information request - Canvey Island
Flood Risk & future development.

Dear Sir or Madam,

Please pass this on to the person who conducts Freedom of

Information reviews.

I am writing to request an internal review of Environment Agency's

handling of my FOI request 'Canvey Island Flood Risk & future

development.'.

A full history of my FOI request and all correspondence is

available on the Internet at this address:

[3]http://www.whatdotheyknow.com/request/ca...

The information I require is the most recent discussions Ray Howard

has had with the Environment Agency as mentioned By Bob Spink and

recorded in Hansard....

[4]http://www.publications.parliament.uk/pa...

Yours sincerely,

c payne

show quoted sections

Dear Mr Payne

Further to your request 15 May 2009 for an internal review into the
provision of our response to your original request of 15 April 2009. I
have looked into the details and can confirm that we did respond to your
request within our customer charter time frame. The response is visible on
this website and was made available on 13 May. It was in fact re-posted
once again after you contacted us suggesting we had not responded. I trust
you have now been able to view the information you requested on the
website. If you require us to send the information through another route,
please advise.

Yours sincerely

Christine Dulake

Corporate Services Team Leader

Ipswich office, Eastern Area, Anglian Region, Environment Agency

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[1]www.environment-agency.gov.uk

References

Visible links
1. http://www.environment-agency.gov.uk/