Follow this request
There is 1 person following this request
Offensive? Unsuitable?
Requests for personal information and vexatious requests are not considered valid for FOI purposes (read more).
If you believe this request is not suitable, you can report it for attention by the site administrators
Report this requestAct on what you've learnt
Similar requests
Call Handling Performance (2)
To Department for Work and Pensions by J Newman 22 December 2011
Telephone Number Traffic
To Bolton Metropolitan Borough Council by J Smith 14 July 2010
Telephone response times and dropped call rates. to ESA 0845 6088582
To Department for Work and Pensions by Ian Stirling 7 March 2012
Bolton Benefit Delivery Centre
To Department for Work and Pensions by Lee Jaques 11 July 2010
Phone calls by DMs
To Department for Work and Pensions by J Newman 27 March 2012
Telephony system in place at Coatbridge BDC
To Department for Work and Pensions by Paul Felch 8 July 2008
Processing FoI Act requests
To Department for Work and Pensions by J Newman 13 October 2011
Performance related pay within DWP
To Department for Work and Pensions by J Newman 17 January 2012
Care Qality Commission & Atos
To Department for Work and Pensions by J Newman 25 January 2012
Performance related Pay (2)
To Department for Work and Pensions by J Newman 12 March 2012
Call Handling Performance
J Newman made this Freedom of Information request to Department for Work and Pensions
The request was successful.
From: J Newman
2 December 2011
Dear Department for Work and Pensions,
The only phone number I have is 0845 6094904, which uses an
automated call handling and queuing system. What call handling
performance information is available, including calls abandoned?
Yours faithfully,
J Newman
From: DWP Adelphi Freedom-of-Information-Request
Department for Work and Pensions
2 December 2011
This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.
We will forward your request to the relevant information owner within the
Department who will respond to you direct.
Should you also have any further queries in connection with this request
do please contact us.
For further information on the Freedom of Information Act within DWP
please click on the link below.
[1]http://www.dwp.gov.uk/freedom-of-informa...
show quoted sections
References
Visible links
1. http://www.dwp.gov.uk/freedom-of-informa...
From: DWP Adelphi Freedom-of-Information-Request
Department for Work and Pensions
20 December 2011
Dear J Newman
Please see attached response to your FoI request 3685
Kind regards
DWP Central FoI Team
show quoted sections
Things to do with this request
- Add an annotation (to help the requester or others)
- Download a zip file of all correspondence
Make and explore Freedom of Information requests




