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CAFCASS Complaints
LS Palmer (Account suspended) made this Freedom of Information request to Children and Family Court Advisory Support Service
The request was successful.
From: LS Palmer (Account suspended)
17 December 2010
Dear Children and Family Court Advisory Support Service,
Please could you provide the following information in relations to
complaints that Cafcass have received since the resignation of the
initial board in 2003.
1. How many Social Workers made complaints regarding their
colleagues?
2. How many Social Workers made complaints regarding their
managers?
3. How many parents made complaints regarding the Social Workers
involved with their children?
4. How many complaints were upheld?
5. How many complaints were dismissed?
6. How much in compensation has been paid to Complainants?
Yours faithfully,
LS Palmer
From: Web Enquiries (CAFCASS) - Cafcass
Children and Family Court Advisory Support Service
17 December 2010
Thank you for your email.
Please note: Emails received over Christmas and New Year will not be
monitored and will not be read until 4th January 2011 and will then be
responded to.
If you are concerned about the safety of a child/ren then please contact
the police immediately by calling 999 or alert Children’s Services.
Contact details for the local authorities can be found by clicking here
[insert link: [1]http://www.dcsf.gov.uk/everychildmatters....
If you have a legal query then you may wish to consider seeking specialist
advice. Unfortunately Cafcass is unable to advise members of the public on
legal issues and an advice centre such as the Citizen's Advice Bureau
[insert link
[2]http://www.adviceguide.org.uk/index/your... may
be able to help. Community Legal Advice [insert link
[3]http://www.communitylegaladvice.org.uk/i... offers free legal
advice. You may also wish to consider instructing a solicitor, who will be
able to advise you on what steps you could now take.
We have several leaflets about arranging positive contact between children
and their families which can be ordered free of charge from TSO bookstore
[insert link:
[4]http://www.tsoshop.co.uk/bookstore.asp?F... or
downloaded from the Cafcass website [insert link
[5]http://www.cafcass.gov.uk/publications.a.... Our publications include:
The Parenting Plans, Putting your children first - A guide for separating
parents and the My family’s changing leaflets (for older and younger
children) - both have information that may be useful to you and these also
explain how to agree safe and positive contact for children.
Click here [insert link
[6]http://www.cafcass.gov.uk/system_page/li... to access a list of
useful organisations who may be able to provide you with further support,
as well as Cafcass equivalents in other countries and support groups for
parents, children and young people and grandparents.
show quoted sections
Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.
References
Visible links
1. http://www.dcsf.gov.uk/everychildmatters...
2. http://www.adviceguide.org.uk/index/your...
3. http://www.communitylegaladvice.org.uk/i...
4. http://www.tsoshop.co.uk/bookstore.asp?F...
5. http://www.cafcass.gov.uk/publications.a...
6. http://www.cafcass.gov.uk/system_page/li...
From: Jassal, Jasvinder - Cafcass
Children and Family Court Advisory Support Service
22 December 2010
Dear Mr/Ms Palmer
Please find attached an acknowledgement for your recent request.
regards
Miss Jasvinder Jassal
Information Assurance & Data Handling Officer Cafcass 6th Floor Sanctuary Buildings Great Smith Street London SW1P 3BT
show quoted sections
From: Jassal, Jasvinder - Cafcass
Children and Family Court Advisory Support Service
19 January 2011
Dear Mr/Ms Palmer
Please find attached a response to your recent request CAF 416
Regards Miss Jassal
Miss Jasvinder Jassal
Information Assurance & Data Handling Officer Cafcass 6th Floor Sanctuary Buildings Great Smith Street London SW1P 3BT
DX Address: DX 157050 Westminster 3
Email: [email address]
show quoted sections
From: LS Palmer (Account suspended)
19 January 2011
Dear Jassal, Jasvinder - Cafcass,
In your reply you state in response to how many complaints made
about CAFCASS have been upheld:
"In 2003-04 out of 500 complaints 1 was upheld.
In 2004-05 out of 535 complaints none were upheld"
You have provided a link for information regarding complaints from
2005 but it is not clear where I would need to look. Please could
you provide a link that goes directly to the information requested
or please cite the information.
Considering there may well be more than 1 upheld complaint every 2
years, (4 Complaints since 2003) I consider that it is reasonable
to provide this information within the next 5 working days however
I do not consider that it would take more than 18 working hours to
collate the fully information requested unless there are a
substantial number of upheld complaints.
Yours sincerely,
LS Palmer
From: Jassal, Jasvinder - Cafcass
Children and Family Court Advisory Support Service
25 January 2011
Dear Sir/Madam
For additional information in CAF 416 please see the following
Please could you provide the following information in relations to complaints that Cafcass have received since the resignation of the initial board in 2003 -How much in compensation has been paid to Complainants?
A total of £7,835 has been provided to complainants.
Regarding your query below:
In reference to my letter dated 19th January CAF 416:
From 2005 the above information can be found in the published Cafcass annual reports and accounts which can be found at the following link
http://www.cafcass.gov.uk/publications/r...
Please refer to the complaints statistics in the complaint sections of the annual reports and accounts.
http://www.cafcass.gov.uk/PDF/ARA0809_Se...
http://www.cafcass.gov.uk/PDF/Section%20...
http://www.cafcass.gov.uk/PDF/Annual_Rep...
http://www.cafcass.gov.uk/PDF/AnnualRepo...
You have also stated the following:
Considering there may well be more than 1 upheld complaint every 2
years, (4 Complaints since 2003) I consider that it is reasonable
to provide this information within the next 5 working days however
I do not consider that it would take more than 18 working hours to
collate the fully information requested unless there are a
substantial number of upheld complaints
Can you confirm exactly what information you are requesting here?
regards
Miss Jasvinder Jassal
Information Assurance & Data Handling Officer
show quoted sections
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