Budget for NHS Evidence

[Subject only] Thank you for contacting NICE

show quoted sections

Dear Mr/Ms Brassey

Reference No: 31040

FREEDOM OF INFORMATION ACT 2000

Thank you for your request for information, received at this office on 17 March 2010 in which you requested the following information in relation to NHS Evidence:

1) The total budget.
2) The budget for staff costs.
3) The budget for technology.
4) The budget for marketing/promotion.
5) The number of people employed.

Your request will now be considered and you will receive a response within the statutory timescale of 20 working days as defined by the Act, subject to the information not being exempt or containing a reference to a third party. In some circumstances we may be unable to achieve this deadline. If this is likely you will be informed and given a revised time-scale at the earliest opportunity.

There may be a fee payable for the retrieval, collation and provision of the information you request. If this is the case you will be informed and the 20 working day timescale will be suspended until we receive payment from you. If you chose not to make a payment then your request will remain unanswered.

Some requests may also require either full or partial transference to another public authority in order to answer your query in the fullest possible way. Again, you will be informed if this is the case.

I would like to take this opportunity to thank you for your interest in NICE.

Should you need to discuss this further please contact the enquiry handling team on 0845 003 7781.

Kind regards

Enquiry Handling team
National Institute for Health and Clinical Excellence
Level 1A | City Tower | Piccadilly Plaza | Manchester M1 4BD | United Kingdom
Tel: 44 (0)845 003 7781

show quoted sections

Dear Mr/Ms Brassey

FOI ENQUIRY REF 31040

Further to my acknowledgement dated 18 March 2010.  I write to request
clarification of some of the questions raised in your e-mail in order that
we may provide a full response to your request, specifically:

1) The total budget.

Please confirm what period this relates to (it may be useful to note that
our financial year runs from 1st April to 31^st March). 

Also please clarify what you mean by ‘total budget’.  Does this
relate to the sum of the totals for questions 2, 3 and 4 – subject to
clarification about the scope of question 3?

3) The budget for technology

Please expand your question to explain your interpretation of technology,
specifically what does this term refer to in this context.

Please note that we will not be able to take this matter further without
receipt of clarification on the above points.

Regards

Enquiry Handling team

National Institute for Health and Clinical Excellence Level 1A | City
Tower | Piccadilly Plaza | Manchester M1 4BD | United Kingdom

Tel: 44 (0)845 003 7781

show quoted sections

[Subject only] Thank you for contacting NICE

show quoted sections

Dear Mr/Ms Brassey

Reference No: 31040

FREEDOM OF INFORMATION ACT 2000

Thank you for your clarification of the information requested in your
original e-mail received in our office on 17 March 2010. I confirm we
hold the information within the scope of your request. Please find below
the information you requested.

The enquiry relates to the budget for NHS Evidence

Question 1

The total budget for providing NHS Evidence for the financial year
2009/2010 and the proposed budget for 2010/2011.

The direct budget is as follows:

2009/2010 = £19,433,000

2010/2011 = £24,438,000

Question 2

The budget for staff costs

2009/2010 = £4,357,000

2010/2011 = £5,677,000

Question 3

The budget for technology

The IT support contract budget is as follows:

2009/2010 = £918,136

2010/2011 = £883,190

Question 4

The budget for marketing/promotion

The events, campaigns and sponsorship budget is as follows:

2009/2010 = £383,000

2010/2011 = £730,000

Question 5

The number of people employed

The total number of staff employed is 44

If you are unhappy with this response and wish to make a formal complaint
it must be made in writing by letter, fax or email within 20 working days
of the Institute’s response to you and sent to:

Alana Christopher

Associate Director, Corporate Office

National Institute for Health and Clinical Excellence

MidCity Place

71 High Holborn

London WC1V 6NA

Email: [1][email address]

Once we have received your complaint, you will be sent an acknowledgement
within two working days. The Associate Director, Corporate Office, will
review your complaint and a full reply will be sent to you within 20
working days.

If you are not content with the outcome your complaint, you may apply
directly to the Information Commissioner for a decision who can be
contacted at: The Information Commissioner’s Office, Wycliffe House,
Water Lane, Wilmslow, Cheshire SK9 5AF.

Regards

Enquiry Handling team

National Institute for Health and Clinical Excellence

Level 1A | City Tower | Piccadilly Plaza | Manchester M1 4BD | United
Kingdom

Tel: 44 (0)845 003 7781

Web: [2]http://nice.org.uk

Follow us on [3]Twitter for the latest news from NICE

show quoted sections

Dear Mr/Ms Brassey

Reference No: 31691

FREEDOM OF INFORMATION ACT 2000

Thank you for your request for information, received at this office on 7
April 2010, in which you requested details of the following in relation to
NHS Evidence:

1) The accreditation system - how has that been validated?

2) What proportion of meeting to approve accreditation have been
quorate?

3) I have seen a number of adverts for NHS Evidence where you claim
"The most dependable clinical and non-clinical information online". Can
you supply me the evidence to support that claim.

4) Can you supply me the most recent (say 5) evidence search probes.

Your request will now be considered and you will receive a response within
the statutory timescale of 20 working days as defined by the Act, subject
to the information not being exempt or containing a reference to a third
party. In some circumstances we may be unable to achieve this deadline. If
this is likely you will be informed and given a revised time-scale at the
earliest opportunity.

There may be a fee payable for the retrieval, collation and provision of
the information you request. If this is the case you will be informed and
the 20 working day timescale will be suspended until we receive payment
from you. If you chose not to make a payment then your request will remain
unanswered.

Some requests may also require either full or partial transference to
another public authority in order to answer your query in the fullest
possible way. Again, you will be informed if this is the case.

I would like to take this opportunity to thank you for your interest in
NICE.

Should you need to discuss this further please contact the enquiry
handling team on 0845 003 7781.

Regards

Enquiry Handling team

National Institute for Health and Clinical Excellence

Level 1A | City Tower | Piccadilly Plaza | Manchester M1 4BD | United
Kingdom

Tel: 44 (0)845 003 7781

Web: [1]http://nice.org.uk

Follow us on [2]Twitter for the latest news from NICE

show quoted sections

[Subject only] Thank you for contacting NICE

show quoted sections

Dear Mr/Ms Brassey

Reference No: 31691

FREEDOM OF INFORMATION ACT 2000

Thank you for your e-mail.

I refer you to the acknowledgement, sent to you on 9 April 2010, which is
attached at the bottom of this e-mail trail which confirms that your
request will be considered and you will receive a response within the
statutory timescale of 20 working days as defined by the Act, subject to
the information not being exempt or containing a reference to a third
party. In some circumstances we may be unable to achieve this deadline. If
this is likely you will be informed and given a revised time-scale at the
earliest opportunity.

I confirm that we are currently working on your request and we expect to
be in a position to respond within the 20 day deadline, which in this
instance is 6 May 2010.

Regards

Enquiry Handling team

National Institute for Health and Clinical Excellence

Level 1A | City Tower | Piccadilly Plaza | Manchester M1 4BD | United
Kingdom

Tel: 44 (0)845 003 7781

Web: [1]http://nice.org.uk

Follow us on [2]Twitter for the latest news from NICE

show quoted sections

Dear Mr/Ms Brassey

Reference No: 31691

FREEDOM OF INFORMATION ACT 2000

Thank you for your follow up enquiry about NHS Evidence in your e-mail of
7 April 2010.  I confirm we hold the information within the scope of your
request which is provided below:

1) The accreditation system - how has that been validated?

The accreditation framework is adapted from the accepted standard for the
quality appraisal of guidelines, the AGREE Instrument: The AGREE
Collaboration. The Appraisal of Guidelines for Research & Evaluation
(AGREE) Instrument, 2001. London: The AGREE Research Trust
([1]http://www.agreetrust.org). This is a standard, accepted instrument
that has been validated to evaluate guidelines.

2) What proportion of meetings to approve accreditation have been
quorate?

Five out of six committee meetings at which accreditation recommendations
were required have been quorate.

3) I have seen a number of adverts for NHS Evidence where you claim
"The most dependable clinical and non-clinical information online". Can
you supply me the evidence to support that claim.

NHS Evidence provides access to only quality assured information in its
search. Unlike on commercial search engines, there are no blogs or media
articles to sift through on NHS Evidence. In addition, the Accreditation
Scheme recognises organisations who have achieved high standards in
producing information. Accreditation gives users the confidence to know
that the information they are accessing has been produced to a high
standard

4) Can you supply me the most recent (say 5) evidence search probes.

Search probes are used to check the consistency of the search results as
new content is added, therefore the probes used remain the same over time.

If you are unhappy with this response and wish to make a formal complaint
it must be made in writing by letter, fax or email within 20 working days
of the Institute’s response to you and sent to:

Alana Christopher

Associate Director, Corporate Office

National Institute for Health and Clinical Excellence

MidCity Place

71 High Holborn

London WC1V 6NA

Email: [2][email address]

Once we have received your complaint, you will be sent an acknowledgement
within two working days. The Associate Director, Corporate Office, will
review your complaint and a full reply will be sent to you within 20
working days.

If you are not content with the outcome your complaint, you may apply
directly to the Information Commissioner for a decision who can be
contacted at: The Information Commissioner’s Office, Wycliffe House,
Water Lane, Wilmslow, Cheshire SK9 5AF.

Regards

Enquiry Handling team

National Institute for Health and Clinical Excellence

Level 1A | City Tower | Piccadilly Plaza | Manchester M1 4BD | United
Kingdom

Tel: 44 (0)845 003 7781

Web: [3]http://nice.org.uk

Follow us on [4]Twitter for the latest news from NICE

show quoted sections

[Subject only] Thank you for contacting NICE

show quoted sections

Dear Mr/Ms Brassey

Reference No: 31691/32359

FREEDOM OF INFORMATION ACT 2000

Thank you for your request for information, received at this office on 27
April 2010, in which you requested further information following my
response to you on 27 April 2010:

1) You state you use the AGREE system, which is quality tool to assess
clinical guidelines. Therefore, does your accreditation system only apply
to guidelines? I ask as I imagine the guidelines in your system account
for a minority of your content.

  

4) The search probes, as I understand it, produce results. Therefore, can
I see the results. A further understanding is that you run a process (not
necessarily called search probes) that compare NHS Evidence's results
against  other search tools - I'm very interested in seeing these
results.

Your request will now be considered and you will receive a response within
the statutory timescale of 20 working days as defined by the Act, subject
to the information not being exempt or containing a reference to a third
party. In some circumstances we may be unable to achieve this deadline. If
this is likely you will be informed and given a revised time-scale at the
earliest opportunity.

There may be a fee payable for the retrieval, collation and provision of
the information you request. If this is the case you will be informed and
the 20 working day timescale will be suspended until we receive payment
from you. If you chose not to make a payment then your request will remain
unanswered.

Some requests may also require either full or partial transference to
another public authority in order to answer your query in the fullest
possible way. Again, you will be informed if this is the case.

I would like to take this opportunity to thank you for your interest in
NICE.

Should you need to discuss this further please contact the enquiry
handling team on 0845 003 7781.

Regards

Enquiry Handling team

National Institute for Health and Clinical Excellence

Level 1A | City Tower | Piccadilly Plaza | Manchester M1 4BD | United
Kingdom
Tel: 44 (0)856 003 7781 | Fax: 44 (0)845 003 7785

Web: [1]http://nice.org.uk

Follow us on [2]Twitter for the latest news from NICE

show quoted sections

Dear Mr/Ms Brassey

Reference No: 31691

FREEDOM OF INFORMATION ACT 2000

Thank you for your contacting the National Institute for Health and
Clinical Excellence (NICE), in which you asked for the following
clarification of our response to your previous e-mail.  Please find our
response to this enquiry below:

Question 1

You referred to our previous response to your query about the AGREE system
and requested clarification about whether the NHS Evidence accreditation
system only applies to clinical guidelines

 

NHS Evidence accreditation does not use the AGREE criteria in their
original form. As outlined in the previous response to this enquiry, the
NHS Evidence accreditation criteria are adapted from those used in the
AGREE instrument. The adaptations are not material and are intended to
broaden the scope of the criteria beyond clinical guidelines, for which
the AGREE instrument was developed. The key differences between AGREE and
NHS Evidence criteria are:

• A focus on process, especially in domains 1, 2 and 3

• Accreditation criteria broadened to include social care

• Some of the original AGREE criteria have been combined

• Some of the accreditation criteria are new and therefore
specific for the NHS Evidence definition of guidance

The criteria encompass a wide range of other types of guidance, such as
best practice statements, public health guidance and clinical summaries.
The definition of guidance used by NHS Evidence is “systematically
developed statements to guide decisions about appropriate health and
social care to improve individual and population health and well being.”

Question 4

You asked a further query about the search probes and clarified that you
understood that NHS Evidence run a process (not necessarily called search
probes) that compare NHS Evidence's results against other search tools.
You asked to see the results of these searches.

We don’t hold this information as we don’t compare our performance
against other services.

If you are unhappy with this response and wish to make a formal complaint
it must be made in writing by letter, fax or email within 20 working days
of the Institute’s response to you and sent to:

Alana Christopher

Associate Director, Corporate Office

National Institute for Health and Clinical Excellence

MidCity Place

71 High Holborn

London WC1V 6NA

Email: [1][email address]

Once we have received your complaint, you will be sent an acknowledgement
within two working days. The Associate Director, Corporate Office, will
review your complaint and a full reply will be sent to you within 20
working days.

If you are not content with the outcome your complaint, you may apply
directly to the Information Commissioner for a decision who can be
contacted at: The Information Commissioner’s Office, Wycliffe House,
Water Lane, Wilmslow, Cheshire SK9 5AF.

Regards

Enquiry Handling team

National Institute for Health and Clinical Excellence

Level 1A | City Tower | Piccadilly Plaza | Manchester M1 4BD | United
Kingdom
Tel: 44 (0)856 003 7781 | Fax: 44 (0)845 003 7785

Web: [2]http://nice.org.uk

Follow us on [3]Twitter for the latest news from NICE

show quoted sections

[Subject only] Thank you for contacting NICE

show quoted sections

Dear J Brassey

Reference No: EH00016

FREEDOM OF INFORMATION ACT 2000

Thank you for your request for information, received at this office on 20
May 2010.

As the Freedom of Information Act relates to recorded information held by,
or on behalf of, a public authority, I would like to ask for further
clarification about the information you are requesting.

I interpret your enquiry as a request for:

1) the number of times NHS Evidence is searched per month.

2) how many people employed with NHS Evidence are from black or minority
ethnic backgrounds.

Please can you confirm whether our interpretation is correct. If so,
please can you specify which months you would like the information for,
for point 1 above?

Should you need to discuss this request further please contact the enquiry
handling team on 0845 003 7781.

Kind regards

Teresa

Teresa Birch
Communications Manager (Enquiry Handling)
National Institute for Health and Clinical Excellence
Level 1A | City Tower | Piccadilly Plaza | Manchester M1 4BD | United
Kingdom
Tel: 44 (0)845 003 7781 | Fax: 44 (0)845 003 7785

Web: [1]http://nice.org.uk

Follow us on [2]Twitter for the latest news from NICE

The information contained in this message and any attachments is intended
for the addressee(s) only. If you are not the addressee, you may not
disclose, reproduce or distribute this message. If you have received this
message in error, please advise the sender and delete it from your system.
Any personal data sent in reply to this message will be used in accordance
with provisions of the Data Protection Act 1998 and only for the purposes
of the Institute's work.

All messages sent by NICE are checked for viruses, but we recommend that
you carry out your own checks on any attachment to this message. We cannot
accept liability for any loss or damage caused by software viruses.

http://www.nice.org.uk

References

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[Subject only] Thank you for contacting NICE

show quoted sections

Dear J Brassey

Thank you for your clarification.

As per my email below, please can you specify which months your request
for the number of times the NHS Evidence interface is searched relates to?

Kind regards

Teresa

Teresa Birch
Communications Manager (Enquiry Handling)
National Institute for Health and Clinical Excellence
Level 1A | City Tower | Piccadilly Plaza | Manchester M1 4BD | United
Kingdom
Tel: 44 (0)845 003 7781 | Fax: 44 (0)845 003 7785

Web: [1]http://nice.org.uk

Follow us on [2]Twitter for the latest news from NICE

------------------- Original Message

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Disclaimer: This message and any reply that you make will be
published on the internet. Our privacy and copyright policies:
[7]http://www.whatdotheyknow.com/help/about...

Please use this email address for all replies to this request:
[FOI #30883 email]

If you find WhatDoTheyKnow useful as an FOI officer, please ask
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The information contained in this message and any attachments is intended
for the addressee(s) only. If you are not the addressee, you may not
disclose, reproduce or distribute this message. If you have received this
message in error, please advise the sender and delete it from your system.
Any personal data sent in reply to this message will be used in accordance
with provisions of the Data Protection Act 1998 and only for the purposes
of the Institute's work.

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Dear J Brassey

Reference No: EH00016

Freedom of Information Act 2000

Thank you for your request for information dated 20 May 2010 and
subsequent clarifications dated 25 May 2010 and 27 May 2010. Your request
has been considered and accepted with the following response being given
in compliance with the Act.

1.a. the number of times NHS Evidence has been searched during
February, March and April 2010.

The number of times NHS Evidence has been searched is as follows:

February 2010: 1249781

March 2010: 1422743

April 2010: 1280405

1.b. the number of actual searches via the NHS Evidence interface,
not including searches that people subsequently undertake on other athens
'properties'.

We do not hold this information. It may be helpful to know that our
reports only contain information on the total number of searches on NHS
Evidence so we do not have any further breakdown.

2. how many people employed with NHS Evidence are from black or
minority ethnic backgrounds.

There are currently 8 members of staff employed with NHS Evidence that are
from black or minority ethnic backgrounds.

The response time for your request on this occasion was 20 working days.

I hope this correspondence has answered all the issues raised in your
original request. If you would like to discuss your enquiry further please
contact the Enquiry Handling team on 0845 003 7781 or via
[1][NICE request email].

Kind regards,

Enquiry Handling Team

National Institute for Health and Clinical Excellence

The information contained in this message and any attachments is intended
for the addressee(s) only. If you are not the addressee, you may not
disclose, reproduce or distribute this message. If you have received this
message in error, please advise the sender and delete it from your system.
Any personal data sent in reply to this message will be used in accordance
with provisions of the Data Protection Act 1998 and only for the purposes
of the Institute's work.

All messages sent by NICE are checked for viruses, but we recommend that
you carry out your own checks on any attachment to this message. We cannot
accept liability for any loss or damage caused by software viruses.

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Dear J Brassey

Reference No: EH02534

FREEDOM OF INFORMATION ACT 2000

Thank you for your request for information, received at this office on 26
August 2010, in which you requested details of the following:

1) Whether NICE overspent in the financial year 2009/2010 and if so, how
much was the overspend.

2) Whether NICE predicts an overspend for the financial year 2010/2011 and
if so, how much overspend is estimated.

Your request will now be considered and you will receive a response within
the statutory timescale of 20 working days as defined by the Act, subject
to the information not being exempt or containing a reference to a third
party. In some circumstances we may be unable to achieve this deadline. If
this is likely you will be informed and given a revised time-scale at the
earliest opportunity.

There may be a fee payable for the retrieval, collation and provision of
the information you request. If this is the case you will be informed and
the 20 working day timescale will be suspended until we receive payment
from you. If you chose not to make a payment then your request will remain
unanswered.

Some requests may also require either full or partial transference to
another public authority in order to answer your query in the fullest
possible way. Again, you will be informed if this is the case.

Should you need to discuss this further please contact the enquiry
handling team on 0845 003 7781.

Kind regards

Teresa

Teresa Birch
Communications Manager (Enquiry Handling)
National Institute for Health and Clinical Excellence
Level 1A | City Tower | Piccadilly Plaza | Manchester M1 4BD | United
Kingdom
Tel: 44 (0)845 003 7781 | Fax: 44 (0)845 003 7785

Web: [1]http://nice.org.uk

The information contained in this message and any attachments is intended
for the addressee(s) only. If you are not the addressee, you may not
disclose, reproduce or distribute this message. If you have received this
message in error, please advise the sender and delete it from your system.
Any personal data sent in reply to this message will be used in accordance
with provisions of the Data Protection Act 1998 and only for the purposes
of the Institute's work.

All messages sent by NICE are checked for viruses, but we recommend that
you carry out your own checks on any attachment to this message. We cannot
accept liability for any loss or damage caused by software viruses.

http://www.nice.org.uk

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Dear J Brassey

Reference No: EH02534

FREEDOM OF INFORMATION ACT 2000

I refer to your request for information, received at this office on 26
August 2010, in which you requested details of the following:

. Whether NICE overspent in the financial year 2009/2010 and if
so, how much was the overspend.

. Whether NICE predicts an overspend for the financial year
2010/2011 and if so, how much overspend is estimated.

Under section 21 of the Act, this information is exempt from disclosure as
it is information that is reasonably accessible to you by other means.

However, in the spirit of the Act, I have provided links below to assist
you in retrieving the information.

1) Within NICE's annual accounts, the management commentary section page
contains details of the financial position for the financial year
2009/2010. This can be found on page 12 of the following document:

[1]http://review2009-2010.nice.org.uk/_img/...

2) There is no expectation to overspend in 2010/2011. The Board papers
from March include the Business Plan for 2010/2011 which shows a forecast
break-even position:

[2]http://www.nice.org.uk/media/492/9E/Boar...

If you are unhappy with this response and wish to make a formal complaint
it must be made in writing by letter, fax or email within 20 working days
of the Institute's response to you and sent to:

Alana Christopher

Associate Director, Corporate Office

National Institute for Health and Clinical Excellence

MidCity Place

71 High Holborn

London WC1V 6NA

Email: [3][email address]

Once we have received your complaint, you will be sent an acknowledgement
within two working days. The Associate Director, Corporate Office, will
review your complaint and a full reply will be sent to you within 20
working days.

If you are not content with the outcome your complaint, you may apply
directly to the Information Commissioner for a decision who can be
contacted at: The Information Commissioner's Office, Wycliffe House, Water
Lane, Wilmslow, Cheshire SK9 5AF.

Regards

Teresa

Teresa Birch
Communications Manager (Enquiry Handling)
National Institute for Health and Clinical Excellence
Level 1A | City Tower | Piccadilly Plaza | Manchester M1 4BD | United
Kingdom
Tel: 44 (0)845 003 7781 | Fax: 44 (0)845 003 7785

Web: [4]http://nice.org.uk

The information contained in this message and any attachments is intended
for the addressee(s) only. If you are not the addressee, you may not
disclose, reproduce or distribute this message. If you have received this
message in error, please advise the sender and delete it from your system.
Any personal data sent in reply to this message will be used in accordance
with provisions of the Data Protection Act 1998 and only for the purposes
of the Institute's work.

All messages sent by NICE are checked for viruses, but we recommend that
you carry out your own checks on any attachment to this message. We cannot
accept liability for any loss or damage caused by software viruses.

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Dear Mr Brassey

FOI Enquiry Ref EH03040

Thank you for your request for information dated 11 September 2010. Your
request has been considered and accepted with the following response being
given in accordance with the Act.

1) How many BME permanent employees are there at a senior level (i.e.
band 8 or above, or equivalent level) in NHSE? In NICE? How many BME in
the Senior Management team (associate director level and above) at NICE?
At NHSE?

There are three permanent employees in NHSE from a BME background. Of
these two people have Associate Director in their job title or are
employed as a senior manager at the same level or above within the
organisation.
There are 12 permanent employees in NICE from a BME background. Of these
three people have Associate Director in their job title or are employed as
a senior manager at the same level or above within the organisation.

2) Have the Communications and engagement directorate in NHSE (not NICE
comms) ever employed someone from a BME background?

The Engagement & Management team within NHS Evidence currently employs two
people from a BME background.

3) What proportion of staff have reported bullying, harassment and
victimisation in the staff survey 2010 compared to 2009 and 2008? And what
investigations are being carried out to understand this?

Under section 21 of the Act, we are not required to provide information in
response to a request if it is already reasonably accessible to you. The
information you requested is available from the NICE website
[1]www.nice.org.uk<http://www.nice.org.uk>.

However in the spirit of the act you may find the following information
useful to assist you in locating the information on our website.

2010 Staff Survey and management action plan -
[2]http://www.nice.org.uk/aboutnice/whowear...
2009 Staff survey and management action plan -
[3]http://www.nice.org.uk/aboutnice/whowear...
2008 Staff survey and management action plan -
[4]http://www.nice.org.uk/aboutnice/whowear...

4) Is it true that, in senior team meetings in NHSE, you need to put
your hand up to talk?

This information is not held by NICE.

The response time for your request on this occasion was 10 working days.

If you are unhappy with this response and wish to make a formal complaint
it must be made in writing by letter, fax or email within 20 working days
of the Institute***s response to you and sent to:

Alana Christopher
Associate Director, Corporate Office
National Institute for Health and Clinical Excellence
MidCity Place
71 High Holborn
London WC1V 6NA

Email: [5][email address]

Once we have received your complaint, you will be sent an acknowledgement
within two working days. The Associate Director, Corporate Office, will
review your complaint and a full reply will be sent to you within 20
working days.

If you are not content with the outcome your complaint, you may apply
directly to the Information Commissioner for a decision who can be
contacted at: The Information Commissioner***s Office, Wycliffe House,
Water Lane, Wilmslow, Cheshire SK9 5AF.

Regards

Enquiry Handling team
National Institute for Health and Clinical Excellence
Level 1A | City Tower | Piccadilly Plaza | Manchester M1 4BD | United
Kingdom
Tel: 44 (0)845 003 7781 | Fax: 44 (0)845 003 7785

Web: [6]http://nice.org.uk

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