Broken Metal Fence - Norfolk Sq

Dear Mr Cowell,

Your email has been forwarded to Brian Foley , Manager, Standards &
Complaints which is the correct forum for your problem. Aspreviously
explained to you, this email address deals ONLY with Freedom of
Information Requests and NOT complaints about planning, housing,
repairs, etc.

Please send all future communications on such subjects to :

[email address]

Thank you.

Wendy Kassamani
Information Compliance Officer
Brighton & Hove City Council
Tel: 01273 296636

show quoted sections

"Dear Freedom Of Information, This request is currently overdue a

response from Brighton & Hove Council. By law, the response had to

be prompt but no later than 8 June 2009. Under the Freedom of

Information Act you should have replied by now, and are breaking

the law."

Please find set out below the information in response to the above
request:

Please see response sent to you on 14 May 2009 in answer to your enquiry
re. Norfolk Square. If you have further concerns please address them to
Mr Peter Wickson, Environment Property Manager, quoting the reference
number below.

"From: Peter Wickson [mailto:[email address]]
Sent: 14 May 2009 13:11
To: [email address]
Cc: Complaints; David C Cooper; Sandra Chamberlain
Subject: Damaged Fencing at the south east corner of Norfolk Square.
Complaint reference number BHC-000305

Dear Mr Cowell,

In response to your complaint;

My role includes the maintenance of parks infrastructure including fences
and railings,etc.

The damage to the fence was first brought to my attention on 12^th May via
an internal email in response to your complaint of the previous day. Prior
to this I had no reports that the damage had occurred. Reports of damage
of this nature would normally come to me via either the council grounds
maintenance staff, or on occasion, the public.

I have had no previous reports of this nature so I am afraid that I am
unable to answer the question as to why the fence has not been repaired
previously.

With regards to the damage itself; I went down yesterday to inspect it and
have instructed one of our fencing contractors to remove the damaged
section and provide me with an idea of how we can reinstate it in such a
way as to prevent further damage, i.e., set it back further from the kerb
or perhaps do away with it altogether.

The fencing contractor, Richard Meaker, will remove the offending section
later on today, if he hasn't done it already.

I will remind the council staff who operate in the square that they need
to report damage. Sandra Chamberlain is the `parks' area manager for this
part of Brighton and she can be contacted on 292929. Sandra deals largely
with grounds maintenance issues on behalf of the Environment Department
but can also pass on other matters of concern to the appropriate person
within the council.

As I have said I am responsible for the parks infrastructure (most things
that don't grow) and will be happy to assist or advise you wherever
possible. My direct number is listed below.

I am sorry that any earlier report you made has not been attended to but
hopefully the details I have provided will ensure a quicker response in
future.

In line with council policy you are totally at liberty to ask for further
investigation if you are unhappy with my reply and in view of this so I
have added our standard advice below.

`If you are unhappy with my reply to your complaint please don't hesitate
to contact me and I will try and resolve any outstanding issues.
Alternatively, you can ask for a further investigation by the Standards
and Complaints Team. You should write to us stating why you are not happy
with the reply you have received and what you would like the council to do
to put things right. The address to write to is Brighton and Hove City
Council Standards and Complaints Team FREEPOST SEA2560 BRIGHTON BN1 1ZW or
by email to [email address]

Best wishes

Pete Wickson

Environment Property Manager"

Wendy Kassamani

Information Compliance Officer

Brighton & Hove City Council

Hove Town Hall

Norton Road

Hove, BN3 4AH

Tel: 01273 296636

Notice to recipient:
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and may contain information which is privileged and confidential, the disclosure of which is prohibited by law.
If the reader of this message is not the intended recipient, please note that any dissemination, distribution or copying of this
communication is strictly prohibited. If you have received this communication in error please notify the sender immediately.
Thank you in anticipation of your co-operation.

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Dear Mr W Cowell

Thank you for your appeal regarding the handling of your request for
information.

I will respond to you as soon as possible but no later than 9 July 2009.

Yours sincerely

PJ O'Neill

ICT Partnership Manager

Notice to recipient:
The information contained in this electronic mail message is intended only for the use of the individual to whom it is addressed
and may contain information which is privileged and confidential, the disclosure of which is prohibited by law.
If the reader of this message is not the intended recipient, please note that any dissemination, distribution or copying of this
communication is strictly prohibited. If you have received this communication in error please notify the sender immediately.
Thank you in anticipation of your co-operation.

You can visit our website at http://www.brighton-hove.gov.uk

Please consider the environment, only print out this email if absolutely necessary.

Please Note: Both incoming and outgoing Emails may be monitored and/or recorded in line with current legislation.

Dear Mr Cowell

Please accept my apologies for the delay in responding to your request for
information. It appears that your request was not handled as an FOI
request by the FOI Team within the council but by our Standards and
Complaints Team who responded to your enquiry.

I have been in contact with the Environment Property Manager who informs
me that they do not intend to replace the section of fencing which was
removed.

We have not been able to ascertain where your original report was received
but Peter Wickson has suggested (to you) a more formal link for
communications between the East Brunswick Group so that this does not
happen again.

Once the Council were aware of the matter the work was finished within two
days.

If you have further requests for information then please direct them to me
at this email address, and I will handle these as per the Freedom of
Information Act 2000. For enquiries I suggest that you contact Peter
Wickson as suggested by him.

If you are still not satisfied after your appeal has been investigated,
you can escalate your complaint to the Information Commissioners Office.
The contact details are:

The Information Commissioners Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone number: 01625 545745

e-mail: [1][email address]

Website: [2]www.dataprotection.gov.uk

If you have any other queries please contact me

Yours sincerely

PJ O'Neill

ICT Partnership Manager

Notice to recipient:
The information contained in this electronic mail message is intended only for the use of the individual to whom it is addressed
and may contain information which is privileged and confidential, the disclosure of which is prohibited by law.
If the reader of this message is not the intended recipient, please note that any dissemination, distribution or copying of this
communication is strictly prohibited. If you have received this communication in error please notify the sender immediately.
Thank you in anticipation of your co-operation.

You can visit our website at http://www.brighton-hove.gov.uk

Please consider the environment, only print out this email if absolutely necessary.

Please Note: Both incoming and outgoing Emails may be monitored and/or recorded in line with current legislation.

References

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1. mailto:[email address]
2. http://www.dataprotection.gov.uk/