Breaking of Patient Confidentiality at the PALs office of the West London Menatl Health NHS Trust

Dear GG

Thank you for your e-mail which has been forwarded onto our FOI department
to respond to you directly.

Regards
Communications

>>> Germain Gross <[FOI #64728 email]> 10/03/2011
19:01 >>>
Dear West London Mental Health NHS Trust,

Please would you be kind enough to explain what is meant by the
'confidential advice' your PALs office advertises throughout your
PCT literature ?

The dictionary definition of 'confidential' means that a
conversation that is confidential is not discussed with any other
party.

Yet your PALs office breaks patient confidentiality at the
slightest opportunity, and does so in the most damaging way it can.
Any patient who seeks confidential advice at your PALs office will
have every word of their intimate conversations sent to everyone
else in the WLMHT immediately. Is that not the case ?

This is what has happened to an acquaintance of mine, so please do
not deny it. Please explain why you are behaving in this way ?

Please explain what the 'confidentiality' you advertise in the PALs
office means.

Yours faithfully,

Germain Gross

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Dear Germaine

If you have any concerns about the treatment or service provided by West
London Mental Health NHS Trust there are a number of ways in which you can
officially complain.

You can put any complaint in writing to the Trust's complaints department
at
Trust Headquarters
Uxbridge Road
Southall
Middlesex UB1 3EU
Tel: 020 8354 8249
Fax: 020 8354 8883

You can access the Complaints procedure from the Trust website
([1]www.wlmht.nhs.uk), or you can seek your own legal advice.

Regards,
FOI
WLMHT
Become a member of our Trust. To sign up go to [2]www.wlmht.nhs.uk/join

>>> Germain Gross <[FOI #64728 email]> 10/03/2011
19:01 >>>
Dear West London Mental Health NHS Trust,

Please would you be kind enough to explain what is meant by the
'confidential advice' your PALs office advertises throughout your
PCT literature ?

The dictionary definition of 'confidential' means that a
conversation that is confidential is not discussed with any other
party.

Yet your PALs office breaks patient confidentiality at the
slightest opportunity, and does so in the most damaging way it can.
Any patient who seeks confidential advice at your PALs office will
have every word of their intimate conversations sent to everyone
else in the WLMHT immediately. Is that not the case ?

This is what has happened to an acquaintance of mine, so please do
not deny it. Please explain why you are behaving in this way ?

Please explain what the 'confidentiality' you advertise in the PALs
office means.

Yours faithfully,

Germain Gross

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your request has been forwarded to the Freedom of Information office.

regards

Communications team

On 23/03/2011 at 04:06, Germain Gross
<[FOI #64728 email]> wrote:
Dear West London Mental Health NHS Trust,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of West London Mental
Health NHS Trust's handling of my FOI request 'Breaking of Patient
Confidentiality at the PALs office of the West London Menatl Health
NHS Trust'.
You have not replied to my FOI in any meaningful way. Please would
you do so now. The time limit for you legal obligation to provide
this information has expired.

A full history of my FOI request and all correspondence is
available on the Internet at this address:

[1]http://www.whatdotheyknow.com/request/br...

Yours faithfully,

Germain Gross

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