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Blocking emails from persistent complainants

m sowerby made this Freedom of Information request to Local Government Ombudsmen

The request was partially successful.

From: m sowerby

1 September 2011

Dear Local Government Ombudsmen,

Is it acceptable for a council to leave a block on an email address
of a persistent complainant for 15 months without reviewing it?

Yours faithfully,

m sowerby

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From: m sowerby

30 September 2011

Dear Local Government Ombudsmen,

Could I please have a response to my request.

Yours faithfully,

m sowerby

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From: Foi Officer
Local Government Ombudsmen

3 October 2011


Attachment CS 11 065 Sowerby.doc
48K Download View as HTML


Dear Mr Sowerby

Please accept my apologies - I prepared a letter in response to your request on 5 September, but it appears that I didn't actually send it to you. A copy is now attached.

Yours sincerely

Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's office | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |

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