Blacklisting of transsexuals and homosexuals at Nottingham PCT

Dear Germain,

Thank you for your request made under the Freedom of Information Act 2000.

A full response will be provided to you no later than 20 working days of the date received.

Kind regards,
Vicki

Vicki Patterson
Corporate Records Manager
NHS Nottingham City
Tel: 0115 8839597
Internal 39597
Fax 0115 8839305
www.nottinghamcity.nhs.uk

Strategy & Corporate Development
Room 2.16
1 Standard Court
Park Row
Nottingham
NG1 6GN

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Dear Germain,

Thank you for the request you made under the Freedom of Information Act 2000.

We can confirm that we do not hold any information in relation to the matters highlighted within your request, as NHS Nottingham City is not refusing and never has refused to speak to or communicate with patients or members of the public.

Our Complaints Handling Policy and Procedure contains an unreasonably persistent complaints procedure, which sets out the definition of an ‘Unreasonably Persistent Complainant’ and the associated decision-making process. Please refer to Section 13 and Appendix 3 of the Policy, which is attached for information.

We have noticed that the subject heading on your request, which is replicated on the ‘What Do They Know’ website, contains a statement of opinion by you. As such, we would like to take this opportunity to make it absolutely clear that NHS Nottingham City does not under any circumstances blacklist patients on the basis of their sexuality.

I hope that this information answers your request. If you should require any further information, then please do not hesitate to contact me at the above email address.

However if you are unhappy with the way in which your request has been handled, NHS Nottingham City has a procedure for the internal review of FOI request handling through which you can raise any concerns you might have. Further details of this procedure can be obtained by contacting:

Patient Advice and Liaison Service, NHS Nottingham City, 1 Standard Court, Park Row, Nottingham NG1 6GN or E-mail: [email address]

If you remain dissatisfied at the conclusion of any review you may complain to the Information Commissioner, who will consider whether NHS Nottingham City has complied with its obligations under the Act, and can require NHS Nottingham City to remedy any problems. You can find out more about how to do this, and about the Act in general, on the Information Commissioner’s Website: www.informationcommissioner.gov.uk.

Complaints to the Information Commissioner should be sent to:
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Vicki Patterson
Corporate Records Manager
NHS Nottingham City
Tel: 0115 8839597
Internal 39597
Fax 0115 8839305
www.nottinghamcity.nhs.uk

Strategy & Corporate Development
Room 2.16
1 Standard Court
Park Row
Nottingham
NG1 6GN

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Dear Germain,

I am writing in response to your email dated 23 April 2011 in which you requested an internal review of the handling of your freedom of information request dated 26 January 2011 entitled 'Blacklisting of transsexuals and homosexuals at Nottingham PCT'.

A Freedom of Information Panel consisting of the Director of Delivery & Performance, a Non-Executive Director and the Head of Information Governance convened on the 3 March 2011 to consider your request entitled ' Nottingham PCT's arbitrary blacklisting of patients'.

The panel also considered the other requests for information submitted by you including the request above. Following the review the Panel concluded that the original response provided to you was correct.

However, the Panel noted with some concern the serious nature of the allegations made within your emails and so referred them to the Director of Quality & Patient Safety for consideration. As a result, the Director of Quality & Patient Safety has commissioned an independent investigation into NHS Nottingham City’s complaints procedures. If you would like the opportunity of contributing to this process, then please write to the Director of Quality & Patient Safety

1 Standard Court
Park Row
Nottingham
NG1 6GN

If you remain dissatisfied at the conclusion of this review you may write to the Information Commissioner, who will consider whether NHS Nottingham City has complied with its obligations under the Freedom of Information Act 2000, and can require NHS Nottingham City to remedy any problems. You can find out more about how to do this, and about the Act in general, on the Information Commissioner’s Website: www.informationcommissioner.gov.uk.

All correspondence for the Information Commissioner should be sent to: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Regards,
Freedom of Information Lead
Fax 0115 8839305
www.nottinghamcity.nhs.uk

NHS Nottingham City
1 Standard Court
Park Row
Nottingham
NG1 6GN

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