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BIAS / ETHICS
Julie Shrive (Account suspended) made this Freedom of Information request to Charity Commission for England and Wales
Charity Commission for England and Wales did not have the information requested.
From: Julie Shrive (Account suspended)
4 June 2009
Dear Sir or Madam,
Why do all enquiry lines refer you to other enquiry lines with no
substance or assistance given by charities who seem to be organised
like unethical marketing call centres looking after their own
interests with bias. Why is the Commission allowing this to happen
as cannot call a named person with responsibility just another call
centre passing you on ?
Yours faithfully,
Julie Shrive
From: Web Enquiries
Charity Commission for England and Wales
4 June 2009
Thank you for your email to the Charity Commission.
We aim to give you a full and clear response within fifteen working days
from receipt of your email. We will ensure that our response is both
accurate and appropriate.
This is the same service standard we apply to letters and faxes but
Charity Commission Direct will usually respond to general email enquiries
within five working days where there is no need for referral to one of our
specialist operational teams.
If we cannot give you a full response within fifteen days, we will contact
you and let you know the reasons why this is not possible and indicate
when we expect to be in a position to give you a full response. We will
also let you have the name and contact number of the person dealing with
your query.
You can find the Commission's contact details on our website at
[1]http://www.charitycommission.gov.uk/tcc/...
This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please notify the sender and
delete
the original message from your system.
show quoted sections
Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.
References
Visible links
1. http://www.charitycommission.gov.uk/tcc/...
From: Julie Shrive (Account suspended)
5 June 2009
Dear Sir or Madam,
Please pass this on to the person who conducts Freedom of
Information reviews.
I am writing to request an internal review of Charity Commission
for England and Wales's handling of my FOI request 'BIAS / ETHICS'
as its own structure in question as will affect how it responds in
emergencies such as New Orleans and Tsunami as those in charge
directing ethically are probably bought in on contract once in a
blue moon or rendered non contactable .You are structured on out of
date research methods using surveys & statistics not using case
studies with individuals because examine and resolve root causes
for one & it helps everyone else. This should be commonsense.
A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/bi...
Yours sincerely,
Julie Shrive
From: Web Enquiries
Charity Commission for England and Wales
5 June 2009
Thank you for your email to the Charity Commission.
We aim to give you a full and clear response within fifteen working days
from receipt of your email. We will ensure that our response is both
accurate and appropriate.
This is the same service standard we apply to letters and faxes but
Charity Commission Direct will usually respond to general email enquiries
within five working days where there is no need for referral to one of our
specialist operational teams.
If we cannot give you a full response within fifteen days, we will contact
you and let you know the reasons why this is not possible and indicate
when we expect to be in a position to give you a full response. We will
also let you have the name and contact number of the person dealing with
your query.
You can find the Commission's contact details on our website at
[1]http://www.charitycommission.gov.uk/tcc/...
This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please notify the sender and
delete
the original message from your system.
show quoted sections
Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.
References
Visible links
1. http://www.charitycommission.gov.uk/tcc/...
Julie Shrive (Account suspended) left an annotation ( 5 June 2009)
I am trying to set up a Trust - charitable maybe with this site - to adress civil liberties abuse from the governmental, legal and private system which needs restructuring as biased in their favour .If it is to be achieved the Charities Commission may need to change first.
Ben Jones left an annotation (10 June 2009)
Give them time to respond. YOU do know that they have 20 days to answer your first letter?
Julie Shrive (Account suspended) left an annotation (11 June 2009)
Because MOTOBILITY [ charity run by the banks] refused to assess & had a backlog of 3 months, I was refused the most appropriate vehicle[ one I can drive into or with a lift] and funding, even though higher rate DLA , causing £3/4000 loss selling new car & having i hoist which find difficulty working - which is also damaging scooter. NB The admin at Appeals refused to give backdated monies awarded then maladminstrated a Judicial Review deliberately destroying evidence - fraud . NB This site - no regulation .Surely criminal and illegal ROYAL COURTS OF JUSTICE
This has caused financial loss as hoodwinked on line over first portable disability scooter that was to fit in the smallest citroen and stay there due to no space in house.I was eventually given most money back by VISA DISPUTES after 100s letters , documents & phone calls.Trading Stasndards were Consumer DIrect an advice Agency - complete waste of tax payers money . No assistance Charity Commission too.
Met same problem with next scooter ie: no proper assessment .Have also poor lifting and carrying - also dyspraxic - most can't drive [ coordination] . I has neverconnected to electrics fluently which could be a safety issue if no raised kerbs so stuck in road in front of buses.
I could not afford new kangoo van for scooter [ only those you can drive into current ones ] had to have a hoist which can't manage wanted a lift and air conditioning due to no temperature regulation.
The second electric scooter was covered outside but it was raining daily .Nobody wanted to assist fairly so started blaming . A banks complaints person did not address problems neither did MP and Financial Ombudsman using Data protection to blame.
What is going on?
I do not expect Charities to be set up like a marketing tools for biased accountants, making vast sums, at the expense of appropriate assistance for those in discretionary areas . No wonder DVLA/LAs & Government getting away with Blue Murder ??!!
This is second time . Six/ seven years ago raised issue that charities were not assisting with social help denied by LA Islington ,as more interested in paying themselves often funded by LA . It has now has got even worse with no disability help even in the LAs and Transport /Equality organisations ,
From: CCD Email Team
Charity Commission for England and Wales
16 June 2009
Dear Julie Shrive,
Thank you for your e-mails of 4^th and 5^th June 2009 containing a
request for information under the provisions of the Freedom of Information
Act 2000 (“FOI”).
May I take this opportunity to point out that the e-mail you received in
response to your e-mail of 4^th June 2009, was an automated response which
is sent to every incoming e-mail received at our web enquiries address.
This was not a substantive response to your initial FOI enquiry and was
merely to inform you that we aim to respond to your query within 15
working days. Please be aware that a request made under FOI allows the
body providing the information up to 20 working days to respond.
If your concern is regarding call centres used by some charities; please
note that this is an administrative decision taken by the trustees of a
charity. Unfortunately, the Commission has no role in this regard;
charities are independent organisations, and their trustees are legally
responsible for all aspects of their management and administration.
Decisions relating to fundraising activities and how these are managed
form part of these responsibilities.
The Commission cannot overturn decisions on methods of administration that
have been lawfully taken by a charity’s trustees. That said, we would
expect a charity to be mindful of its reputation and the costs, and to
periodically review their strategy.
To help the trustees in determining their future strategy, you may wish to
consider giving some feedback to them on your concerns about their
administrative methods. If you do wish to contact these charities
directly, details of their registered correspondents can be found on our
website at [1]www.charitycommission.gov.uk, and then by searching the
Register of Charities.
From our preliminary assessment, it is clear that we will not be able to
answer your request without further clarification.
We require further information in order to identify and locate the
information you have asked for. In particular, it would be useful to know
whether you are asking for information on a particular subject or for
information on matters occurring between a specific period of time, for
example. Your e-mail may actually be a complaint or concern regarding a
particular charity/charities, rather than a request for information in
itself and your clarification in this regard would be welcomed.
Once you have clarified your request, I will be able to begin to process
your request. If I do not receive clarification within three months your
request will be considered to have lapsed. Under section 1(3) of the FOI,
a public authority need not comply with a request unless any further
information reasonably required to locate the information is supplied.
If you are unhappy with our response to your FOI request, have a complaint
or wish to request a review of our FOI decision, you should write to:
Charity Commission Direct, PO Box 1227, LIVERPOOL, L69 3UG. Please state
what it is you are dissatisfied with, which will assist us when we review
our response.
If after this you remain unhappy with the decision, you may apply directly
to the Information Commissioner (ICO) for a decision. Generally, the ICO
cannot make a decision unless you have exhausted our complaints
procedure. The Information Commissioner can be contacted at: The
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF.
If you have any queries about this e-mail, please contact me. Please
remember to quote the above subject line in any future communications.
Yours sincerely
Louise Duffy
Charity Commission Direct - Caseworking Team
t: 0845 300 0218
f: 0151 703 1555
e: [2][Charity Commission request email]
a: PO Box 1227, Liverpool, L69 3UG
------------------- Original Message
show quoted sections
From: Julie Shrive (Account suspended)
20 June 2009
Dear CCD Email Team,
Regarding clarification you would not recognise the problem because
you have same system that doesn't address problems /issues that
involve discretion so try to direct you to enquiry lines . Want
assistance know what to do but when I do treated like the enemy and
blamed. Why because you are basing your structure on the corporate
marketing centres that rip people off as organised by sole
accountants protecting your interest not mine . So when come s to
public services or customers services seems fraudulent . Do you
have any Officials not on a remit or procedures that can
investigate honestly as with a remit they can't? If so would like
the name as switchboard operators directed not to put you through
or give letters to official leaders and Ministers?
Yours sincerely,
Julie Shrive
From: Web Enquiries
Charity Commission for England and Wales
20 June 2009
Thank you for your email to the Charity Commission.
We aim to give you a full and clear response within fifteen working days
from receipt of your email. We will ensure that our response is both
accurate and appropriate.
This is the same service standard we apply to letters and faxes but
Charity Commission Direct will usually respond to general email enquiries
within five working days where there is no need for referral to one of our
specialist operational teams.
If we cannot give you a full response within fifteen days, we will contact
you and let you know the reasons why this is not possible and indicate
when we expect to be in a position to give you a full response. We will
also let you have the name and contact number of the person dealing with
your query.
You can find the Commission's contact details on our website at
[1]http://www.charitycommission.gov.uk/tcc/...
This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please notify the sender and
delete
the original message from your system.
show quoted sections
Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.
References
Visible links
1. http://www.charitycommission.gov.uk/tcc/...
Julie Shrive (Account suspended) left an annotation (20 June 2009)
Suspect above automated How mad is this?
If you don't address issues and concerns we will all sink deeper in the mire.
Ben Jones left an annotation (20 June 2009)
Of course it's automated. You have sent an email on a SATURDAY.
You have therefore received an automated response - or do you expect someone to be there to answer people's questions 24/7.
It makes perfect sense.
Member of the public sends an email to a public authority
An email is immediately sent by the department's inbox - as an acknowledgemnt
Surely better than sending an email and not knowing if it has been received. Some departments don't do this - the Home Office for one so sometimes you have no idea if a request has been received.
Unfortunately you are still attempting to get resolutions to what is becoming increasingly apparent a serious situation.
Have you thought about getting your local newspaper or even obe of teh nationals?
Might help in getting the organisations who should be doing something to do it.
Julie Shrive (Account suspended) left an annotation (21 June 2009)
Been trying since 1997 and evidence recently destroyed by Royal Courts of Justice . Been writing to them - no replies petitions & e- pledges 1000 lawyers tried most don't want to know unless it is to rip you off - even with legal collaborator .
As for MP ,she [ my collaborator BA/MA LAW - Kings] German says emigrate.
THAT IS WHY I AM HERE so people can see how system isn't working and what a waste of time energy using people not allowed to think.
In a democracy one should be allowed to raise issues & concerns and get problem issue sorted with decent replies .
As can be seen process more important than CONTENT .Eh??!! Unfortunately you seem to be one of the few using to intimidate on potentially good site ??!!
Unfortunately if you raise an issue you are the enemy and an adversary to be attacked physically and emotionally .Years ago people would have resolved not blamed.
From: Julie Shrive (Account suspended)
23 June 2009
Dear Sir or Madam,
Please pass this on to the person who conducts Freedom of
Information reviews.
I am writing to request an internal review of Charity Commission
for England and Wales's handling of my FOI request 'BIAS / ETHICS'
not resolving or a constructive reply regarding the using structure
and process, set up by accountants to protect their interest not
mine buying the person with ethics on contract so not directed
properly with main bias themselves. Not so good with a charity as
why do they not wish to assist and support those in discretionary
areas. You need to adress issues and problems as not doing so now
as Complaints on remits especially Blue Badge and health and aging
ones.Was this passed on to Board /Council and Chief Executive /
Managing Director as a PA on a remit will not respond the same
way.Most organisations set up like call centres don't eg:
hospitals, LA/PCT .
A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/bi...
One of my main gripes has been the enquiry lines that offes advice
which is no good if whole system maladministrated .
One of main problems has been Motobility[ owned by Banks taking all
yhe money] making you fit into what they provide rather than
assessing properly - lifting and carrying refusing to assess or
provide when had 3 month backlog as a result caused further stress[
cardiac arrest 3 years ago ] retaxing and using a hoist [
dyspraxic] when wanted to drive in or have a lift.Then blame when
get upset.Surely should be fair and if have a backlog [ their
fault] sort out later not refuse by winding up and blaming . Surely
as bad as fraud.Should MP have complied ??
Yours sincerely,
Julie Shrive
From: Web Enquiries
Charity Commission for England and Wales
23 June 2009
Thank you for your email to the Charity Commission.
We aim to give you a full and clear response within fifteen working days
from receipt of your email. We will ensure that our response is both
accurate and appropriate.
This is the same service standard we apply to letters and faxes but
Charity Commission Direct will usually respond to general email enquiries
within five working days where there is no need for referral to one of our
specialist operational teams.
If we cannot give you a full response within fifteen days, we will contact
you and let you know the reasons why this is not possible and indicate
when we expect to be in a position to give you a full response. We will
also let you have the name and contact number of the person dealing with
your query.
You can find the Commission's contact details on our website at
[1]http://www.charitycommission.gov.uk/tcc/...
This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please notify the sender and
delete
the original message from your system.
show quoted sections
Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.
References
Visible links
1. http://www.charitycommission.gov.uk/tcc/...
Julie Shrive (Account suspended) left an annotation (23 June 2009)
Deliberate delaying causes civil liberties abuse and must be illegal . Do you treat each reply by going back to beginning ?So request a meeting urgently with someone not on a remit or contract .
From: Julie Shrive (Account suspended)
10 July 2009
Dear CCD Email Team,
UNETHICAL PROCESS of MOTOBILITY [ Charity ] - how can a call centre
on contract & remit address the ethical when directed by the
corporate??!!! The Commission too ??!!
To: Disabled Persons Transport Advisory Committee
Subject: Freedom of Information request - DISCRETIONARY - URGENT
ISSUES re: DISCRIMINATION
Dear Sir or Madam,
Who oversees and sorts out issues connected with Motobility
discriminating against the discretionary via process?
Consequently I have not had assessment & lost £1000s being
hoodwinked on line[ trading standards??} as to portability & having
to keep a disabled electric scooter in drive when raining all day
when told could put in hatchback . .
Needed urgent assistance yet Motobility did not get in contact
after awarded higher rate mobility DLA. Only found out after &
realised needed van could drive scooter in - only new ones have- as
no carer. After being told scooter was portable for someone with
problems[ cardiac]
But said had backlog & needed urgently so had to buy second hand
one & have hoist put in which can't manage easily as also dyspraxic
and damaging scooter.
Needless to say had to sell brand new car at a loss and never to
this day has anyone been willing to address financial loss matters
including MP .
I feel this is unfair & discriminatory since banks make millions
through the scheme yet cannot address issues/problems
urgently.Likewise Charity Commission .So request oral review with
myself and those who can resolve?
Yours faithfully,
Julie Shrive
Yours sincerely,
Julie Shrive
From: Web Enquiries
Charity Commission for England and Wales
10 July 2009
Thank you for your email to the Charity Commission.
We aim to give you a full and clear response within fifteen working days
from receipt of your email. We will ensure that our response is both
accurate and appropriate.
This is the same service standard we apply to letters and faxes but
Charity Commission Direct will usually respond to general email enquiries
within five working days where there is no need for referral to one of our
specialist operational teams.
If we cannot give you a full response within fifteen days, we will contact
you and let you know the reasons why this is not possible and indicate
when we expect to be in a position to give you a full response. We will
also let you have the name and contact number of the person dealing with
your query.
You can find the Commission's contact details on our website at
[1]http://www.charitycommission.gov.uk/tcc/...
This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please notify the sender and
delete
the original message from your system.
show quoted sections
Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.
References
Visible links
1. http://www.charitycommission.gov.uk/tcc/...
From: Julie Shrive (Account suspended)
10 July 2009
Dear CCD Email Team,
UNETHICAL PROCESS of MOTOBILITY [ Charity ] - how can a call centre
on contract & remit address the ethical when directed by the
corporate??!!! The Commission too ??!!
To: Disabled Persons Transport Advisory Committee
Subject: Freedom of Information request - DISCRETIONARY - URGENT
ISSUES re: DISCRIMINATION
Dear Sir or Madam,
Who oversees and sorts out issues connected with Motobility
discriminating against the discretionary via process?
Consequently I have not had assessment & lost £1000s being
hoodwinked on line[ trading standards??} as to portability & having
to keep a disabled electric scooter in drive when raining all day
when told could put in hatchback . .
Needed urgent assistance yet Motobility did not get in contact
after awarded higher rate mobility DLA. Only found out after &
realised needed van could drive scooter in - only new ones have- as
no carer. After being told scooter was portable for someone with
problems[ cardiac]
But said had backlog & needed urgently so had to buy second hand
one & have hoist put in which can't manage easily as also dyspraxic
and damaging scooter.
Needless to say had to sell brand new car at a loss and never to
this day has anyone been willing to address financial loss matters
including MP .
I feel this is unfair & discriminatory since banks make millions
through the scheme yet cannot address issues/problems
urgently.Likewise Charity Commission .So request oral review with
myself and those who can resolve?
Yours faithfully,
Julie Shrive
Yours sincerely,
Julie Shrive
From: Web Enquiries
Charity Commission for England and Wales
10 July 2009
Thank you for your email to the Charity Commission.
We aim to give you a full and clear response within fifteen working days
from receipt of your email. We will ensure that our response is both
accurate and appropriate.
This is the same service standard we apply to letters and faxes but
Charity Commission Direct will usually respond to general email enquiries
within five working days where there is no need for referral to one of our
specialist operational teams.
If we cannot give you a full response within fifteen days, we will contact
you and let you know the reasons why this is not possible and indicate
when we expect to be in a position to give you a full response. We will
also let you have the name and contact number of the person dealing with
your query.
You can find the Commission's contact details on our website at
[1]http://www.charitycommission.gov.uk/tcc/...
This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please notify the sender and
delete
the original message from your system.
show quoted sections
Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.
References
Visible links
1. http://www.charitycommission.gov.uk/tcc/...
From: CCD Email Team
Charity Commission for England and Wales
10 July 2009
Dear Ms Shrive
Thank you for your email of 23rd June 2009, requesting an internal review
of the Charity Commission***s handling of your Freedom of Information
(FoI) request.
In accordance with our complaints procedure (full details of which can be
found on our website at [1]www.charitycommission.gov.uk), your email has
been referred to the area of the Commission you have been dealing with. As
a Manager of the Charity Commission Direct Caseworking Team, your letter
has been passed to me to reply.
I would begin by explaining that when you contacted us on 5^th June to
originally request a review of our handling of your FoI request which we
received the previous day, we hadn***t yet had the opportunity to respond.
As you are aware, my colleague Louise Duffy contacted you on the same day,
informing you that you had in fact received from us an automated response,
merely confirming receipt of your email and providing our customer
response details. She also informed you that we are required to respond to
FoI requests within twenty working days, however we would need further
clarification from you as to which call centres or enquiry lines you are
referring, in order to provide a substantive response.
In her email, Mrs Duffy also provided for your information guidance on
call centres used by charities and how to contact charities direct and
clarified that the Charity Commission has no role to play in this area,
the administration of such call centres being a responsibility of charity
trustees.
Your email of 20^th June in response to Mrs Duffy made further reference
to enquiry lines and the problems you appear to have experienced with
them. You concluded by asking for the names of ***Officials that can
investigate honestly***, however it is still unclear from this email as to
which call centres or officials you are referring. You then emailed us on
23^rd June, again requesting a review of our handling of your FoI request,
as you felt that we had not resolved your query or provided a constructive
reply. You concluded by stating that you are experiencing problems with
Motability.
I am sorry if you feel that we have not fully addressed the issues you
have raised, however, I am satisfied with the advice we have given you in
an attempt to address them, given the general nature and lack of clarity
of the subject matter you have provided. I do appreciate that those issues
are of great concern to you and we do want to assist you, however without
specific information we simply cannot investigate further.
Although you have mentioned that you are experiencing difficulty with
Motability, we take great care to act proportionately and are constrained
by the remits of our regulatory role, so in order for us to assess if it
is necessary for us to investigate this organisation, please assist us by
providing specific details of the problems you have experienced. We will
then endeavour to resolve your query within fifteen working days of
receipt of your email, or if we consider that the matter is outside of our
remit, provide you with an explanation for this. We may also direct you to
another organisation for help, if appropriate.
Our publication CC47 *** Complaints about charities clearly describes the
issues in which the Commission can and cannot become involved and what
powers we have to investigate and put matters right. I have attached a
link here, for your information:
[2]http://www.charitycommission.gov.uk/publ...
I would urge you to read this prior to contacting us further, to help you
decide whether we can legitimately resolve your concerns.
This letter concludes my consideration of the matter. If you do not want
to provide further specific details of the problems you have experienced
and remain dissatisfied, the next step in the process would be for you to
contact Mr David Wiggins, Customer Services Manager, Liverpool in
accordance with our decision review process, full details of which can be
found on our website at:
[3]http://ww2charity/tcc/compproc.asp
Yours sincerely
Mike Maher
Charity Commission Direct - Caseworking Team
t: 0845 300 0218
f: 0151 703 1555
e: If replying on this issue: [4][Charity Commission request email]
a: PO Box 1227, Liverpool, L69 3UG
------------------- Original Message
show quoted sections
From: Julie Shrive (Account suspended)
11 July 2009
Dear CCD Email Team,
How does your corporate and unethical call centre structure and
reply assist in resolutrion and better function?
You are copying eveyone else incompetent abusive corporate causing
civil liberties abuse no fair hearing eg: am dyspraxic & need to
collaborate orally towards resolutrion . You haven't even
phoned??!!!You are promoting and letting the villain get away with
whatwever he/she wants. So request oral meeting with someone not on
a remit or contract !! re not just review of process but plan of
action re: ISSUES
THIS WAS AN ANNOTATION you obviously did not view the site.Because
anyone of quality - decency and integrity would see something is
very wrong and attempt to resolve, Why is this not happening here?
Because MOTOBILITY [ charity run by the banks] refused to assess &
had a backlog of 3 months, I was refused the most appropriate
vehicle[ one I can drive into or with a lift] and funding, even
though higher rate DLA , causing £3/4000 loss selling new car &
having i hoist which find difficulty working - which is also
damaging scooter. NB The admin at Appeals refused to give backdated
monies awarded then maladminstrated a Judicial Review deliberately
destroying evidence - fraud . NB This site - no regulation .Surely
criminal and illegal ROYAL COURTS OF JUSTICE
This has caused financial loss as hoodwinked on line over first
portable disability scooter that was to fit in the smallest citroen
and stay there due to no space in house.I was eventually given most
money back by VISA DISPUTES after 100s letters , documents & phone
calls.Trading Stasndards were Consumer DIrect an advice Agency -
complete waste of tax payers money . No assistance Charity
Commission too.
Met same problem with next scooter ie: no proper assessment .Have
also poor lifting and carrying - also dyspraxic - most can't drive
[ coordination] . I has neverconnected to electrics fluently which
could be a safety issue if no raised kerbs so stuck in road in
front of buses.
I could not afford new kangoo van for scooter [ only those you can
drive into current ones ] had to have a hoist which can't manage
wanted a lift and air conditioning due to no temperature
regulation.
The second electric scooter was covered outside but it was raining
daily .Nobody wanted to assist fairly so started blaming . A banks
complaints person did not address problems neither did MP and
Financial Ombudsman using Data protection to blame. What is going
on?
I do not expect Charities to be set up like a marketing tools for
biased accountants, making vast sums, at the expense of appropriate
assistance for those in discretionary areas . No wonder DVLA/LAs &
Government getting away with Blue Murder ??!!
This is second time . Six/ seven years ago raised issue that
charities were not assisting with social help denied by LA
Islington ,as more interested in paying themselves often funded by
LA . It has now has got even worse with no disability help even in
the LAs and Transport /Equality organisations ,
Yours sincerely,
Julie Shrive
From: Web Enquiries
Charity Commission for England and Wales
11 July 2009
Thank you for your email to the Charity Commission.
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From: Julie Shrive (Account suspended)
11 July 2009
Dear Sir or Madam,
This is clear to me it is not clear to you as you are on a remit to
not address discretion . In a democracy??!!
What do you and everyone else do is blame the person needing help .
Doesn't make sense?? Aren't you the Charity Commission .
Have the NF accountants taken you over? What is going on??!
!So request oral meeting with someone not on contract or remit
wasting their time.
Yours faithfully,
Julie Shrive
From: Web Enquiries
Charity Commission for England and Wales
11 July 2009
Thank you for your email to the Charity Commission.
We aim to give you a full and clear response within fifteen working days
from receipt of your email. We will ensure that our response is both
accurate and appropriate.
This is the same service standard we apply to letters and faxes but
Charity Commission Direct will usually respond to general email enquiries
within five working days where there is no need for referral to one of our
specialist operational teams.
If we cannot give you a full response within fifteen days, we will contact
you and let you know the reasons why this is not possible and indicate
when we expect to be in a position to give you a full response. We will
also let you have the name and contact number of the person dealing with
your query.
You can find the Commission's contact details on our website at
[1]http://www.charitycommission.gov.uk/tcc/...
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From: Julie Shrive (Account suspended)
11 July 2009
Dear Web Enquiries,
First enquired 4th June are you fiddling the dates? Or can you not
do Maths?
Yours sincerely,
Julie Shrive
From: Web Enquiries
Charity Commission for England and Wales
11 July 2009
Thank you for your email to the Charity Commission.
We aim to give you a full and clear response within fifteen working days
from receipt of your email. We will ensure that our response is both
accurate and appropriate.
This is the same service standard we apply to letters and faxes but
Charity Commission Direct will usually respond to general email enquiries
within five working days where there is no need for referral to one of our
specialist operational teams.
If we cannot give you a full response within fifteen days, we will contact
you and let you know the reasons why this is not possible and indicate
when we expect to be in a position to give you a full response. We will
also let you have the name and contact number of the person dealing with
your query.
You can find the Commission's contact details on our website at
[1]http://www.charitycommission.gov.uk/tcc/...
This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please notify the sender and
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From: Dave Wiggins
Charity Commission for England and Wales
7 August 2009
Dear Julie Shrive
Thank you for your recent e mails.
It is a little unclear as to whether you are making a further complaint
about the charity, or the way in which the Commission has dealt with your
request under the Freedom of Information Act 2000. Can you please
clarify?
I look forward to hearing from you further, so that I can progress this
matter.
Yours Sincerely
David Wiggins
Customer Service Manager
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Julie Shrive (Account suspended) left an annotation ( 5 June 2009)
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