Benefits Unit: Performance management

Dear Manchester City Council,

In issue 18 of ‘The Revenues and Benefits Unit Update’ (page 9,
‘Managing the benefits caseload’) it states that “at present, the
main areas of focus include… performance management of teams and
individuals…”.

Please provide copies of the documents detailing the performance
expectations of management, for example, the amount of work
expected per day, the accuracy expected and if applicable, how
underperformance will be addressed.

Yours faithfully,

D. Briggs

Dear Manchester City Council,

Thank you for your email of 03.01.12.

You have requested in your email that your reference number be
quoted in any future communications. However, you have not provided
a reference number. Please find a copy of your email pasted below.

Manchester City Council

3 January 2012

Dear Sir/Madam

Thank you for your request for information which was received by
Manchester
City Council on 28 December 2011.

Please note that it may take up to 20 working days (approximately 4
weeks)
for the Council to consider your request and to provide a formal
response.

If this timescale needs to be extended to consider an exemption you
will be
notified and kept informed.

If you have any queries, please do not hesitate to get in touch.
Please
remember to quote the reference number quoted in the subject line
of this
email in any future communications regarding this request.

Yours faithfully

The Information Compliance Unit
Democratic Services
PO Box 532
Town Hall
Albert Square
Manchester
M60 2LA

Email: [Manchester City Council request email]
Website: www.manchester.gov.uk

Could you please provide a reference number.

Yours faithfully,

d briggs

Dear Manchester City Council,

I have just sent you an email requesting a reference number for my
FOI request.

I have just found the reference number.

I therefore do not need the number.

Yours faithfully,

d briggs

Dear Manchester City Council,

I should have received the documents by now that I previously
requested.

Would you please provide the documents or tell me when I should
expect to receive them and the reasons for the delay.

Thank you for your assistance.

Yours faithfully,

d briggs