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All information sent by Department for Work and Pensions to Paul Felch on 28 July 2008.
Some information sent by Department for Work and Pensions to Bradistini on 27 August 2008.
Some information sent by Department for Work and Pensions to Bradistini on 9 September 2008.
Benefits Enquiries Telephone Line
A Freedom of Information request to Department for Work and Pensions by Paul Felch
The request was partially successful.
Paul Felch
15 May 2008
Dear Sir or Madam,
Please would you be so kind as to supply me with the following
information :
i) The total number of calls received at telephone number 0845 608
8645
ii) The number of calls answered by DWP staff at this number
iii) The number of calls not answered by DWP staff at this number
iv) The average time callers wait before speaking to a member of
staff
v) The average length of time per call, from initial reception by
DWP, until termination
for whatever periods records exist.
Yours faithfully,
Paul Felch
DWP Adelphi Freedom-of-Information-Request
Department for Work and Pensions
15 May 2008
[Subject only] Thank you for your e-mail
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Russell Ann JCP CORUNNA HOUSE
Department for Work and Pensions
6 June 2008
[Subject only] Freedom Of Information Request-DWP telephone enquiry line
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Things to do with this request
Add an annotation (to help the requester or others)Reply to Russell Ann JCP CORUNNA HOUSE (Paul Felch only)
Respond to request (FOI officers only)