Benefits Enquiries Telephone Line

Dear Sir or Madam,

Please would you be so kind as to supply me with the following
information :

i) The total number of calls received at telephone number 0845 608
8645

ii) The number of calls answered by DWP staff at this number

iii) The number of calls not answered by DWP staff at this number

iv) The average time callers wait before speaking to a member of
staff

v) The average length of time per call, from initial reception by
DWP, until termination

for whatever periods records exist.

Yours faithfully,

Paul Felch