Bedworth flood December 13th 2008

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But my e-mail refers to an Environmental Incident, won't it get answered
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Dear P E Roseblade,

Thank you for your enquiry regarding environmental information for
Delamere Road, Croft Pool, Bedworth. For your information, your query
has been passed to our local External Relations Team (Planning and
Corporate Services) for attention and they will be in touch with you
shortly.

Should you wish to contact them in the meantime, their details are
below. Please quote your Enquiry Ref 081230/SP02 in your correspondence
with us.

External Relations
Planning and Corporate Services
Environment Agency
Midlands Region, Central Area
Sentinel House
9 Wellington Crescent
Fradley Park
LICHFIELD
WS13 8RR
Tel: 08708 506506

Regards

Sheila Pearson
Environment Agency
National Customer Contact Team
08708 506506

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Thank you for contacting the Environment Agency. Please see below
regarding our response times and environmental incident reporting

You can expect to receive a reply from us within 10 working days for any
general enquiry. Please note that bank holiday days and weekends are not
classed as a working day.

If your enquiry refers to a Simple Exemptions application you can expect
to receive a response within 25 working days.

The Customer Charter (response days) for all enquiries start from the next
working day of you receiving this auto reply from us. For example an
e-mail's customer charter sent to us on a Friday will start on the
following Monday providing this isn't a bank holiday.

For further information on our Customer Charter please see

[1]http://www.environment-agency.gov.uk/abo...

But my e-mail refers to an Environmental Incident, won't it get answered
sooner?

If you wish to report an incident i.e. pollution, fish in distress,
dumping of hazardous waste, etc please do not use this e-mail service
instead please call our free-phone 24 hour Incident Hotline on 0800 80 70
60. For more details about incident reporting please see:

[2]http://www.environment-agency.gov.uk/con...

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[3]www.environment-agency.gov.uk

References

Visible links
1. http://www.environment-agency.gov.uk/abo...
2. http://www.environment-agency.gov.uk/con...
3. http://www.environment-agency.gov.uk/

Dear Sir/Madam

Thank you for your email.

Your information request is being dealt with under the Freedom of
Information Act 2000. As the information you require relates to a
specific area, the Environment Agency local area office will be
responding to you. This is why my colleague sent you the local office
contact details so you know which office is dealing with it.

Please note that the law allows us 20 working days to respond to
requests and there may be a charge involved. The External Relations
Team will advise you of this.

I hope this clarifies the situation for you.

Kind regards

Lauren Headon
Customer Service Advisor
Environment Agency
National Customer Contact Centre
08708 506 506

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Dear Mr Roseblade,

In reply to your email (081230/SP02Freedom of Information Request -
Bedworth flood December 13th 2008), please see our reply to your other
email sent on the same day, in which we provided details of the
maintenance and asset inspection routine for the River Sowe and Bedworth
Slough Brook.

If you require any further information, please do not hesitate to
contact us.

Jake Buckingham
External Relations Assistant
Tel: 01543 404971
Email: [email address]
Sentinel House
9 Wellington Crescent
Fradley Park
Lichfield
Staffordshire
WS13 8RR
Click here for webpage

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