Bank-monument escalator works

Dear Simon

Thank you for your email.

From our records, I note that a response to your request was sent at 11.30 on 1 April.

If you have not received this response then please let me know and I will re-issue it to you.

Kind regards

Gareth Long
Customer Relations Officer

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Ref: TFL103821

Dear Mr Jacobson

Thank you for your email. Attached is a copy of the response sent on 1
April 2010 to the email address
[1][FOI #30095 email].

Should you have any further queries, feel free to email
[2][TfL request email].

Kind Regards

Transport for London

Customer Relations

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22 April 2010

Our ref: IRV-009-1011

Dear Mr Jacobson

Thank you for your email of 16 April 2010 in which you stated that you are
still waiting for a response to your original FOI request and to your
request for an internal review.

Internal reviews of FOI requests are coordinated by TfL's Information
Access & Compliance Team and we ask all of our Customer Service teams to
forward any requests for internal review to us. Unfortunately, on this
occasion the request for review you submitted on 02 April 2010 was not
forwarded and a review has not yet been undertaken.

I can confirm that a review will now be undertaken in accordance with the
attached procedure and a response will be provided as soon as possible. In
the meantime, London Underground is dealing with your request and I will
ask them to provide you with an update on when they expect to respond.

Kind regards

Matthew Towey | Compliance Adviser
Information Access & Compliance Team | Corporate Governance | Transport
for London

5th Floor, Windsor House, 42-50 Victoria Street, London SW1H 0TL
T: 020 7126 3063/ auto 63063

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13 May 2010

Our ref: IRV-009-1011

Dear Mr Jacobson

The internal review of your Freedom of Information request has been
completed. The review was conducted by an internal review Panel (`the
Panel') in accordance with TfL's internal review procedure.

The review considered the correspondence associated with your request and
noted failings in request handling which resulted in TfL not responding to
your request within 20 working days. The most notable of these failures
was the time taken to allocate your request to the appropriate business
area. There were then further delays as the business area established
whether the information you requested could be provided.

The Panel asked that these failings be taken up with LU Customer Services.
I can confirm that the findings of this review have been passed to senior
management within LU and they have been asked to take steps to ensure that
all requests are allocated to the appropriate business area in good time.

In terms of the response to your request, I understand that a response
will sent by the end of the week. If you are not happy with the response
you can ask for it to be reviewed.

I hope this information is of assistance. If you are dissatisfied with the
outcome of this internal review, you can refer the matter to the
independent authority responsible for enforcing the Freedom of Information
Act at the following address.

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

A complaint form is available on the ICO's website (www.ico.gov.uk).

Yours sincerely

Matthew Towey | Compliance Adviser
Information Access & Compliance Team | Corporate Governance | Transport
for London

5th Floor, Windsor House, 42-50 Victoria Street, London SW1H 0TL
T: 020 7126 3063/ auto 63063

From: FOI
Sent: 22 April 2010 11:05
To: '[email address]'
Subject: RE: FOI request - Jacobson

22 April 2010

Our ref: IRV-009-1011

Dear Mr Jacobson

Thank you for your email of 16 April 2010 in which you stated that you are
still waiting for a response to your original FOI request and to your
request for an internal review.

Internal reviews of FOI requests are coordinated by TfL's Information
Access & Compliance Team and we ask all of our Customer Service teams to
forward any requests for internal review to us. Unfortunately, on this
occasion the request for review you submitted on 02 April 2010 was not
forwarded and a review has not yet been undertaken.

I can confirm that a review will now be undertaken in accordance with the
attached procedure and a response will be provided as soon as possible. In
the meantime, London Underground is dealing with your request and I will
ask them to provide you with an update on when they expect to respond.

Kind regards

Matthew Towey | Compliance Adviser
Information Access & Compliance Team | Corporate Governance | Transport
for London

5th Floor, Windsor House, 42-50 Victoria Street, London SW1H 0TL
T: 020 7126 3063/ auto 63063

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Our ref: 1006135925

Date: 19.05.2010

Dear Mr Jacobson

Thank you for your email requesting information about the Escalator works
at Bank Station, I am sorry for the delay in responding to you. I can
now confirm that we do hold the information you are looking for. There
are a number of escalators at Bank station that will either be replaced or
refurbished. We are part way through this programme and I can confirm
the following:

* Escalators 12,13,14,15 fully replaced in 2008/09
* Escalators 4/5 Replaced in truss 2009/10
* Escalators 6/7/8/9/10/11 all received extension of life works in
2008/09
* Escalators 1,2,3 due to start refurbishment on May 31^st 2010 starting
with No 2

This massive undertaking involves eleven of the fifteen escalators over a
five year period. This is very difficult but very necessary, urgent work
which we really don't have a choice over as we need to do this to cope
with the ever increasing passenger demand .

Every escalator on the Underground is made to fit that particular station
and is therefore unique. In an ideal world we would rip everything out
and start from scratch but we have to work within the confines of how the
Tube was built and how it runs today. This means working in very cramped
conditions and only during the four hours overnight when the Tube isn’t
running. We cannot use heavy lifting gear or cranes and so we have to
remove machinery piecemeal by cutting it up into chunks. It can then be
manually moved and taken away on engineering trains at night while small
pieces of new equipment are brought in and fitted.

Parts of the station are hoarded off and inaccessible making interchange
between lines extremely difficult.

Work has started on escalators 4 and 5 (that run between the end of the
Northern line platforms at bank to Monument). To ensure customers can
still access Monument each escalator will be hoarded off and worked on
separately and whichever is in use will run upwards. The laborious work
on each escalator will take until November of this year. When this is
completed then we will move onto the next phase of the
programme. Initially our literature did state that escalators 4 & 5 would
be completed by Spring 2009, but I'm afraid that design issues have
delayed this. Our literature has now been changed accordingly.

All our contingency plans for the station during this escalator work have
been approved by the London Fire and Emergency Planning Authority (LFEPA)
and Her Majesty’s Rail Inspectorate.

I hope that the above outlines the scale of the undertaking and that you
will appreciate that this will take another three years or so to complete.
If you have any further questions or need any further information please
let me know. Please see the attached sheet which details your right of
appeal.

Yours sincerely

Shirley Xavier

Your right to appeal

If you are dissatisfied with the way TfL has handled your information
request, you can ask us to conduct an internal review of our decision. The
internal review will be conducted by someone who was not involved in the
processing of your original request, in accordance with the complaints
procedure published on our website at www.tfl.gov.uk/foi

Requests for internal review should be addressed to:

Head of Information Access and Compliance

Floor 5, Windsor House

42-50 Victoria Street

London

SW1H 0TL

E-mail: [email address]

Complaints to the Information Commissioner

If, following the internal review, you remain dissatisfied with the way
TfL has handled your request, then you can take your complaint to:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

A complaint form is available on the Information Commissioner’s Office
website at

[1]www.ico.gov.uk

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or one of its subsidiary companies unless otherwise stated. The disclosure
of information does not give the person or organisation who receives it an
automatic right to re-use it in a way that would otherwise infringe
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Re-use

If you would like to re-use the information supplied with this response
please contact TfL using the details provided in the attached letter.
Requests for re-use will be considered in accordance with the Re-use of
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