Bank escalator planning

Dear Mr Sittampalam,

Thanks for taking the time to contact the London Underground Customer
Service Centre. I’m writing to let you know that we’ve received your
enquiry.

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unable to answer your comments within this time, we will keep you updated
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Olivia Newell
Customer Service Support Manager

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{ticketno:[984141]}
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Dear Mr Sittampalam,

Thanks for taking the time to contact the London Underground Customer
Service Centre. I’m writing to let you know that we’ve received your
enquiry.

We will send you a personalised reply within 10 days. However, if we are
unable to answer your comments within this time, we will keep you updated
about the progress of your case until you receive a full response.

If you do need to contact us about this issue in the meantime, you can
call us on 0845 330 9880, quoting the reference number above. We’re open
7 days a week from 8am to 8pm.

Yours sincerely

Olivia Newell
Customer Service Support Manager

Please ensure that any reply to this message includes the electronic tag
below so it can be routed to the correct department.

*************DO NOT DELETE*************
{ticketno:[984141]}
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Our ref: 1006828959

Date: 31.08.2010

Dear Ganesh

I am writing regarding your request for information relating to the works
at Bank Station.

I understand that you have received now received a copy of the change
assurance plan for Bank which I hope you will have found useful and
provided the level of detail you were looking. for.

In terms of staff communciations, the staff were briefed by the Station
Supervisors using the change assurance plan (that you already have) as
reference. Nearly all the staff were present during Phase 1 so already
had an understanding of congestion issues whilst escalator replacement
works were going on.

In terms of addtional staff I have obtained the following information
which I hope will be useful in relation the addional staffing we had in
place from our special requirements team.

Escalator 11 from 01 Mar 10 to 28 Nov 10 (approx 9 months)

Esc 10 on a way up all day.

Esc 12&13 up morning peak, and down evening peak.

Monday to Friday requirement :

+2 CSA p-t Northern head hall
0700-1100

+2 CSA p-t Triplication area
0700-1100

+2 CSA p-t Northern head hall
1600-2000

+2 CSA p-t Triplication
area 1600-2000

Escalator 10 from 29 Nov 10 to 31 Aug 11 (approx 9 months)

Esc 11 on a way up all day.

Esc 12&13 up morning peak and down evening peak.

Monday to Friday requirement :

+2 CSA p-t Northern head hall
0700-1100

+2 CSA p-t Triplication area
0700-1100

+2 CSA p-t Northern head hall
1600-2000

+2 CSA p-t Triplication area
1600-2000

4 + 4 = 8 + 3 = 11 CSAs needed for this project

The DLR closure will happen from 24 Dec – 24 Jan inclusive. The work the
DLR are undertaking is to prepare the station and signalling in the Bank
area for the operation of 3 car trains, which will increase the capacity
of the DLR service. Additionally the opportunity is being taken to replace
the tunnel fans which serve the DLR platforms. These are life expired. The
DLR service cannot operate without them, so this month long closure for
the re-signalling is the only time to carry out this work without extra
disruption to the DLR service. If the customer is a regular user of the
DLR service into Bank they may recall incidents earlier this year when the
DLR service had to be suspended as the fans failed on a number of
occasions. It is therefore imperative that this planned replacement go
ahead as to miss this opportunity means that failures such as this would
occur on a more regular basis.

The work on the signalling and the fans could not be carried out during
the replacement work for escalators 12-15 as the DLR is the deepest part
of the station and there are vast amounts of equipment and staff that need
to be brought in and have regular access and egress from the site. With
the DLR running the remaining escalators at the opposite end of the
concourse needed to remain in the up direction in order to safely
accommodate customers needing to exit the platforms, so they could not be
used to bring staff or equipment down to the platforms. The work cannot be
done with the DLR service running as the signal work needs track access,
so traction current has to be turned off. The work is too lengthy and
complex to be done in overnight engineering hours.

I do hope this information is useful, please let me know if I can help
further.

Yours sincerely

Shirley Xavier
Customer Service Centre

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