Make and explore Freedom of Information requests
Offensive? Unsuitable?
Requests for personal information and vexatious requests are not considered valid for FOI purposes (read more).
If you believe this request is not suitable, you can report it for attention by the site administrators
Report this requestAct on what you've learnt
Similar requests
The Distress for Rent Rules 1988 – Form 5
To North East Lincolnshire Council by Neil Gilliatt 1 September 2011
Cost to taxpayer for Council investigating itself
To North East Lincolnshire Council by Neil Gilliatt 27 May 2012
Rossendales Bailiffs
To Humberside Police by Neil Gilliatt 13 May 2011
When to charge – Schedule 5 Header H fee
To North East Lincolnshire Council by Neil Gilliatt 8 January 2012
Bailiff fees unpaid by debtor for council tax recovery
To North East Lincolnshire Council by Neil Gilliatt 1 May 2011
120% increase in Summons fee penalty for Council Tax
To North East Lincolnshire Council by Neil Gilliatt 2 May 2011
Summons costs
To North East Lincolnshire Council by Neil Gilliatt 26 September 2011
Council's appointed bailiffs – 14 day notices
To North East Lincolnshire Council by Neil Gilliatt 23 June 2011
Bailiff fees unpaid by debtor for council tax recovery
To Birmingham City Council by Neil Gilliatt 3 May 2011
Total Cost paid to bailiffs 2003-on
To North East Lincolnshire Council by George Cant 21 February 2011
Bailiff Code of Practice & Service Level agreement
Neil Gilliatt made this Freedom of Information request to North East Lincolnshire Council
The request was successful.
From: Neil Gilliatt
10 January 2012
Dear North East Lincolnshire Council,
Please supply all associated documents making up the council's
contract with its appointed bailiffs Rossendales Ltd.
Included in these would be the Code of Practice & Service Level
Agreement.
Yours faithfully,
Neil Gilliatt
From: PPD - FOI
North East Lincolnshire Council
11 January 2012
Dear Mr Gilliatt
I am pleased to acknowledge your request for information, which has been
allocated the reference number FOI/192211/12.
Your request has been passed to the relevant department for processing
and you can expect your response within the 20 working day limit. If it
will take us longer than 20 working days to respond to you, we will
inform you of this and provide you with the expected date for receiving
a response.
Further information about how we will deal with your Freedom of
Information requests is available on our website at:
http://www.nelincs.gov.uk/council/the-co...
-of-information.
Please feel free to contact me if you require any further information or
assistance quoting the reference number above.
Yours sincerely
Freedom of Information Officer
North East Lincolnshire Council
show quoted sections
From: PPD - FOI
North East Lincolnshire Council
6 February 2012
Dear Mr Gilliatt,
Further to your Freedom of Information request FOI/192211/12, I am pleased
to inform you that copies of the documents you requested (Service Level
Agreement for Bailiff Services and the Bailiffs Code of Conduct) are
available on our website at
[1]http://www.nelincs.gov.uk/council/polici....
I trust that the information provided has answered your request in full,
however if you require any further clarification or details, please do not
hesitate to contact me.
If you are unhappy with the response you have received, you have the right
to request an internal review by the Council, if following this you are
still dissatisfied you may contact the Office of the Information
Commissioner. If you wish to request an internal review, please contact me
and I will make the necessary arrangements.
Yours sincerely,
Paul Ellis
Corporate Records and Information Manager
North East Lincolnshire Council
show quoted sections
From: Neil Gilliatt
7 February 2012
Dear PPD - FOI,
Thank you for direction me to the documents on the council's
website. If I'd realised they were accessible this way I wouldn't
have requested them. However, I had made an effort to locate the
documents, albeit unsuccessfully.
I do have a couple of questions with regards these documents.
1. With the exception of certain pages in the SLA document which
you cannot provide due to legislation under the Freedom of
Information Act 2000; do these two pdf files represent all the
associated documents making up the council's contract with its
appointed bailiffs?
2. Is the Code of Conduct document current? The reason I make this
point is because all though not dated; text contained within it,
suggests it was drawn up when the Euro was worth around €1.67 to
the pound. I should think it would be around 12 years ago that we
had such favourable exchange rates.
3. I noticed the SLA was signed by Rossendales recently, on 20 June
2012.
i) Does the SLA constitute the council's contract with Rossendales?
ii) Is this current SLA, the first of theses agreements, or, an
agreement which is renewed annually?
iii) If this SLA is renewed annually; have there been any changes
within the last 5 years? If so what have these been?
Yours sincerely,
Neil Gilliatt
From: Neil Gilliatt
7 February 2012
Dear PPD - FOI,
My previous message at item 3 should have been written as follows:
3. I noticed the SLA was signed by Rossendales recently, on 20
January 2012.
Yours sincerely,
Neil Gilliatt
From: PPD - FOI
North East Lincolnshire Council
8 February 2012
Dear Mr Gilliatt
Thank you for your below request for information, and subsequent email correcting question 3 of your request. We have allocated a new request reference number of FOI/209411/12.
Your emails have been passed to the appropriate department for processing and you can expect your response within the 20 working day limit. If it will take us longer than 20 working days to respond to you, we will inform you of this and provide you with the expected date for receiving a response.
Further information about how we will deal with your Freedom of Information requests is available on our website at: http://www.nelincs.gov.uk/council/the-co....
Please feel free to contact me if you require any further information or assistance quoting the reference number above.
Yours sincerely
Freedom of Information Officer
North East Lincolnshire Council
show quoted sections
From: PPD - FOI
North East Lincolnshire Council
21 February 2012
Dear Mr Gilliatt
Thank you for your information request, reference number FOI/209411/12.
1. With the exception of certain pages in the SLA document which you cannot provide due to legislation under the Freedom of Information Act 2000; do these two pdf files represent all the associated documents making up the council's contract with its appointed bailiffs?
Yes. Rossendales do have other internal policies which they adhere to, copies of which can be found on their website. To assist you I have provided the link to them:
http://www.rossendales.com/rossendales/i...
2. Is the Code of Conduct document current? The reason I make this point is because all though not dated; text contained within it, suggests it was drawn up when the Euro was worth around €1.67 to the pound. I should think it would be around 12 years ago that we had such favourable exchange rates.
The Bailiff Code of Conduct is Rossendales Policy and would ask that any further queries regarding this be directed to them.
3. I noticed the SLA was signed by Rossendales recently, on 20 January 2012.
i) Does the SLA constitute the council's contract with Rossendales?
The SLA is part of a service contract where the level of service is formally defined between North East Lincolnshire Council and Rossendales ltd.
ii) Is this current SLA, the first of theses agreements, or, an agreement which is renewed annually?
We have had service level agreements with Rossendales since 1999. They are reviewed annually. However they are only renewed when the need arises, for example procedural change or changes in Legislation.
iii) If this SLA is renewed annually; have there been any changes within the last 5 years? If so what have these been?
As per the Question (ii) the SLA is not renewed annually.
However I can make you aware of the changes in the last 5 years.
I would direct you to Paragraph 3.59, 4.0 & 4.01 on page 13 of the Service Level agreement.
If you are unhappy with the response you have received, you have the right to request an internal review by the Council. If following this you are still dissatisfied you may contact the Office of the Information Commissioner. If you wish to request an internal review, please contact me and I will make the necessary arrangements.
Yours sincerely
Paul Ellis
Corporate Records and Information Manager
North East Lincolnshire Council
show quoted sections
From: Neil Gilliatt
2 March 2012
Dear PPD - FOI,
Thank you for your 21 February 2012 email.
Regarding request item 3.iii)..."have there been any changes within
the last 5 years?"
The Service Level Agreement between NELC and Rossendales was signed
on 19/20 January 2012. I take it that one or more of the following
3 items making up the changes to the SLA in the last 5 years will
have been implimented at that time:
3.59 Any Manager from North East Lincolnshire Councils Debt
Management Team can accompany any Bailiff when he is dealing with
the councils customers, for quality assessment purposes. Any member
of staff from the Debt Management Team accompany a Bailiff for
training purposes.
4.0 Where there is evidence of inappropriate behaviour by any
bailiff dealing with North East Lincolnshire Council customers,
Manager(s) from the council's Debt Management Team will consider
the action and report to the certifying court if it is deemed
necessary to do so.
4.01 Where there is evidence of unlawful behaviour by any bailiff
dealing with North East Lincolnshire Council customers, Manager(s)
from the council's Debt Management Team will report this to the
certifying court.
Could you explain when these changes occurred and whether they were
amendments or additions?
Yours sincerely,
Neil Gilliatt
From: PPD - FOI
North East Lincolnshire Council
28 March 2012
Dear Mr Gilliatt
Thank you for your information request, reference number FOI/209411/12.
I wish to confirm that North East Lincolnshire Council holds the information you have requested.
You asked 'Could you explain when these changes occurred and whether they were amendments or additions?'
The changes to the Service Level Agreement were implemented from January 2012 when the agreement was signed. The changes made to the Service Level Agreement include both additions and amendments. To provide you with a full understanding of the additions and amendments made, I am pleased to provide you with a copy of the previous Service Level Agreement.
If you are unhappy with the response you have received, you have the right to request an internal review by the Council. If following this you are still dissatisfied you may contact the Office of the Information Commissioner. If you wish to request an internal review, please contact me and I will make the necessary arrangements.
Yours sincerely
Paul Ellis
Corporate Records and Information Manager
North East Lincolnshire Council
Things to do with this request
- Add an annotation (to help the requester or others)
- Download a zip file of all correspondence