Dear Sir or Madam,

I'd be grateful if you could please tell me:

1) Do you test for bacteriophages in tap water?

2) If the answer to 1) is 'yes', which types of bacteriophage have
been found and in what quantities e.g. ppm?

Yours faithfully,

Mike Jozefiak

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Dear CustomerService Mailbox,

As it may have slipped your mind, I would like to point out that my
request above has not been replied to within the alloted time set
by UK law.

I would be most grateful for a reply, at your earliest convenience.

Yours sincerely,

Michael Jozefiak

Dear Mr Josephina

Thank you for your request fro information regarding bacteriophage.

I apologise for the delay in responding, but as I' m sure you'll
appreciate this is a specialist area and time was required to
investigate.

To date, we have no results for bacteriophage and we have no plans to
introduce testing in the foreseeable future.

Regards

Mark Burton

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Dear Mr Jozefiak

Thank you for your e-mail dated 23 September.

Please accept our apologies that you have had cause to complain.

I understand that our Water Quality Manager, Mark Burton, has replied to
your e-mail. I trust he has been able to resolve your query.

Please click on the link below if you wish to see how we handle customer
complaints.

http://www.bwhwater.co.uk/net-control/vi...

I hope we have dealt with this matter to your satisfaction.

Yours sincerely

Valerie Wicks (Miss)
Complaints Investigator
Bournemouth & West Hampshire Water plc

Direct line: 01202 597139

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