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Michael Jozefiak made this Environmental Information Regulations request to Bournemouth and West Hampshire Water
The request was successful.
From: Michael Jozefiak
22 August 2008
Dear Sir or Madam,
I'd be grateful if you could please tell me:
1) Do you test for bacteriophages in tap water?
2) If the answer to 1) is 'yes', which types of bacteriophage have
been found and in what quantities e.g. ppm?
Yours faithfully,
Mike Jozefiak
From: CustomerService Mailbox
Bournemouth and West Hampshire Water
22 August 2008
Thank you for emailing Bournemouth & West Hampshire Water plc. Your email
will now be passed to the relevant department for action, and we will
reply to you within 10 working days, if necessary. Should you have any
further questions, please do not hesitate to call our Customer Services
department on 01202 590059.
Our website has recently been updated and a number of common questions can
be resolved using our online forms:
Report Leak
[1]https://secure.bwhwater.co.uk/webforms/r...
Moving Home
[2]https://secure.bwhwater.co.uk/webforms/a...
Request a Copy of My Bill
[3]https://secure.bwhwater.co.uk/webforms/c...
Apply for a Meter
[4]https://secure.bwhwater.co.uk/webforms/m...
Advise us of your Meter Reading
[5]https://secure.bwhwater.co.uk/webforms/m...
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From: Michael Jozefiak
23 September 2008
Dear CustomerService Mailbox,
As it may have slipped your mind, I would like to point out that my
request above has not been replied to within the alloted time set
by UK law.
I would be most grateful for a reply, at your earliest convenience.
Yours sincerely,
Michael Jozefiak
From: Mark Burton
Bournemouth and West Hampshire Water
2 October 2008
Dear Mr Josephina
Thank you for your request fro information regarding bacteriophage.
I apologise for the delay in responding, but as I' m sure you'll
appreciate this is a specialist area and time was required to investigate.
To date, we have no results for bacteriophage and we have no plans to
introduce testing in the foreseeable future.
Regards
Mark Burton
To view our e-mail disclaimer please [1]click here. If you do not have web
access, please send a blank e-mail to [email address] to receive
a return message containing our disclaimer. If you have received this
email in error, please contact the sender immediately by return e-mail or
by telephoning +44 (0) 1202 597 066. Please then delete this email and do
not disclose its contents to any person.
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From: Valerie Wicks
Bournemouth and West Hampshire Water
3 October 2008
Dear Mr Jozefiak
Thank you for your e-mail dated 23 September.
Please accept our apologies that you have had cause to complain.
I understand that our Water Quality Manager, Mark Burton, has replied to
your e-mail. I trust he has been able to resolve your query.
Please click on the link below if you wish to see how we handle customer
complaints.
[1]http://www.bwhwater.co.uk/net-control/vi...
I hope we have dealt with this matter to your satisfaction.
Yours sincerely
Valerie Wicks (Miss)
Complaints Investigator
Bournemouth & West Hampshire Water plc
Direct line: 01202 597139
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