Back Office Systems - Provider Names and costs

RE: Your request under the Freedom of Information Act 2000

Case Reference: 101000066359

Dear Mr Carmichael

Thank you for your email. It will be treated as a request within the meaning of the Act: this means that we will send you a full response within 20 working days, either supplying you with the information which you want, or explaining to you why we cannot supply it. If we need any further clarification or there is any problem we will be in touch.

In the meantime if you wish to discuss this further please contact me. It would be helpful if you could quote the log number 66359.

Yours sincerely

Miriam Wallace
FOI Unit
Solutions Team
Cheshire West and Chester Council

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Dear Mr Carmichael

 

Further to your Freedom of Information Request, Log Number 66359. Please
find our response below.

 

 

Financial      1: Method 2: If not 3: The name 4: The cost
Systems used of Service in-house the of the for each
for: Provision e.g. name of the solution(s) activity
In-house, provider(s)
Outsourced,
Mixed
Data and voice In-house with Avaya Avaya Avaya
Network and some external Software,
Support maintenance Support and
Maintenance
  £251k (£125k
Hardware and
£126k SS&U) –
Shared with
Cheshire East
 
Hardware and In-house with A&O Desktop, £2,000,000 –
support some external Laptop and shared with
maintenance Server estate Cheshire East
  ( Dell and HP
hardware),
software &
services e.g.
cabling
Applications and In-house with Microsoft Microsoft EA £600,000 for
Support some external licensing
maintenance support and
maintenance
Accounting & in-house but Oracle Oracle £432k
Management with some (Estimate)
Accounting external
(integrated maintenance systems
system) licensing
costs
Insurance External Marsh Limited STARS £16,318 per
database on annum to
external provide the
server software
licences, the
server space,
the support,
and quarterly
transfers of
data from all
claims
handling
companies
Risk In-house N/A N/A N/A
Internal Audit External Magique Galileo Annual Cost of
Galileo licenses:
Software Ltd £1932.00

 
Transactional HR In-house with Bottom Line PayBase £8988
System(s)  some external Technology
maintenance
 

 

Please note that the costs quoted are not the costs of providing the
function, just the IT systems used to facilitate providing it.

 

I trust this answers your enquiry.

 

If you are unhappy with the way your request for information has been
handled, you can request a review by writing to:

 

Solutions Team

Cheshire West and Chester Council

HQ

58 Nicholas Street

Chester

CH1 2NP

 

If you remain dissatisfied with the handling of your request or complaint,
you have a right of appeal to the Information Commissioner at:

 

The Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

 

Telephone: 08456 30 60 60 or 01625 54 57 45

Website: [1]www.ico.gov.uk

 

There is no charge for making an appeal.

 

Yours sincerely

 

Miriam Wallace

FOI Unit - Solutions Team

Cheshire West and Chester Council

 

 

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