Back Office Systems - Provider Names and costs

Dear Mr Carmichael,

INFORMATION REQUEST

Thank you for your request for information, which we received on the 25th
October 2011. We acknowledge receipt of your request, and we will respond
to your request separately.

Most information requests are dealt with under the Freedom of Information
Act 2000.  However environmental information is considered for disclosure
under the Environmental Information Regulations 2004.  If the information
you have requested is personal information about yourself, we must
consider disclosure under the Data Protection Act 1998.  If this is the
case we will provide you with a subject access request form for completion
and notify you of relevant timescales and fees.

We will transfer the request to the correct legislation automatically, as
required by the Freedom of Information Act.  For further information on
how we will deal with your request, please see the table below.

If you have any queries or concerns then please contact me.

Yours sincerely,

CARL EVANS
ASSISTANT INFORMATION OFFICER

[1]Picture (Metafile)
        Freedom of Information Act 2000 &
Environmental Information Regulations 2004     
We will consider the following points in dealing with your request for
information.

Timescales for responding to you        We will consider your request and
you should receive the information within the statutory timescale of 20
working days, unless the information is not held or is exempt from
disclosure. Both the Freedom of Information Act and the Environmental
Information Regulations allow this timescale to be extended in certain
circumstances.  If your request is affected by a timescale extension we
will explain this to you.    
Third Party Information If the information you request contains reference
to a third party they may be consulted prior to a decision being taken on
whether we disclose the information to you.  We will tell you if this is
the case. 
Format of Information provided  We will try to respond in the format that
you have requested.  If this is not possible we will let you know.  If you
require alternative formats, e.g. language, audio, braille, large print,
etc. then please let us know.    
Exemptions      The Freedom of Information Act and the Environmental
Information Regulations 2004 define a number of exemptions, which may
prevent release of the information you have requested.  Before we provide
the information we will consider whether it is proper to release it.  If
any of the exemption categories do apply then the information will not be
released.  We will tell you if this is the case, and you will have a right
of appeal.  
Fees    You may have to pay a fee for this information under the Freedom
of Information and Data Protection (Appropriate Limits and Fees
Regulations) 2004.  We will consider this and let you know.  If so you
will have to pay the fee before we process and release the information. 
The 20 working day time limit for responding will not resume until we
receive your payment.   
You have the right to appeal against our decision.

Freedom of Information Act 2000 / Environmental Information Regulations
2004    If you wish to appeal please set out in writing your grounds of
appeal and send to:

Information Unit
Caerphilly county borough council,
Tredomen House,
Tredomen Park,
Ystrad Mynach,
Hengoed. CF82 7WF
Appeals will be determined by Mr. Daniel Perkins – Head of Legal Services
& Monitoring Officer  If you are unhappy with that decision you have the
right to appeal to:

Information Commissioner’s Office – Wales
2nd Floor
Churchill House
Churchill Way
Cardiff
CF10 2HH

Tel: 029 2067 8400
Fax: 029 2067 8399
Email: [2][email address]
       
 

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Dear Mr Carmichael,

INFORMATION REQUEST

Thank you for your request for information received on the 25th October
2011.

Unfortunately I cannot identify the information you have requested from
the details you have provided.  To help me respond to your request could
you please respond to the following points of clarification:

1: Method of Service Provision e.g. In-house, Outsourced, Mixed

We have a query on what you mean by "mixed", do you mean supplier provides
software and consultancy services and Caerphilly county borough council
provides in-house technical and user support, or do you mean something
else?

4: The cost for each activity

We have a query on what you require  i.e. what activities / elements are
to be included?

Once we receive your clarification, we will consider your request and
respond to you within the statutory timescale of 20 working days. Please
note that the timescale for responding has paused until we receive
clarification from you.

If you have any queries or concerns then please contact me.

Yours sincerely,

CARL EVANS
ASSISTANT INFORMATION OFFICER

Freedom of Information Act 2000 / Environmental Information Regulations
2004

You have the right to appeal against our decision.     
If you wish to appeal please set out in writing your grounds of appeal and
send to:
Information Unit
Caerphilly county borough council,
Tredomen House,
Tredomen Park,
Ystrad Mynach,
Hengoed. CF82 7WF

Appeals will be determined by Mr. Daniel Perkins – Head of Legal Services
& Monitoring Officer  If you are unhappy with that decision you have the
right to appeal to:

Information Commissioner’s Office – Wales
2nd Floor, Churchill House
Churchill Way
Cardiff CF10 2HH

Tel: 029 2067 8400
Fax: 029 2067 8399
Email: [1][email address]
 Website: [2]www.ico.gov.uk
       
Re-use of information without permission may infringe the Copyright,
Designs and Patents Act 1988. Re-use can include, but is not limited to,
making multiple copies, publishing and issuing copies of the information
to a wider audience. If you would like to re-use copyright material owned
by Caerphilly County Borough Council, please contact us. Authorisation to
re-use copyright material not owned by this Authority should be sought
directly from the copyright owner.

 

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