Make and explore Freedom of Information requests
Offensive? Unsuitable?
Requests for personal information and vexatious requests are not considered valid for FOI purposes (read more).
If you believe this request is not suitable, you can report it for attention by the site administrators
Report this requestAct on what you've learnt
Similar requests
Back Office Systems - Provider Names and costs
To Croydon Borough Council by Bryan Carmichael 25 October 2011
Back Office Systems - Provider Names and costs
To Cambridge City Council by Bryan Carmichael 25 October 2011
Back Office Systems - Provider Names and costs
To Central Bedfordshire Council by Bryan Carmichael 25 October 2011
Back Office Systems - Provider Names and costs
To Newport City Council by Bryan Carmichael 25 October 2011
Back Office Systems - Provider Names and costs
To Hammersmith and Fulham Borough Council by Bryan Carmichael 25 October 2011
Back Office Systems - Provider Names and costs
To Hackney Borough Council by Bryan Carmichael 25 October 2011
Back Office Systems - Provider Names and costs
To Lewisham Borough Council by Bryan Carmichael 25 October 2011
Back Office Systems - Provider Names and costs
To Scarborough Borough Council by Bryan Carmichael 25 October 2011
Back Office Systems - Provider Names and costs
To Liverpool City Council by Bryan Carmichael 25 October 2011
Back Office Systems - Provider Names and costs
To Bridgend Council by Bryan Carmichael 25 October 2011
Back Office Systems - Provider Names and costs
Bryan Carmichael made this Freedom of Information request to Canterbury City Council
The request was successful.
From: Bryan Carmichael
25 October 2011
Dear Canterbury City Council,
Please can you provide me with the following information;-
for each of the areas shown below - can you provide
1: Method of Service Provision e.g. In-house, Outsourced, Mixed
2: If not in-house the name of the provider(s)
3: The name of the solution(s)
4: The cost for each activity
Areas of interest
ICT
Data and voice Network and Support
Hardware and support
Applications and Support
Financial Systems used for
Accounting
Management Accounting
Risk Insurance
Internal Audit
Transactional HR System(s)
Payroll System(s)
Yours faithfully,
Bryan Carmichael
From: foi
Canterbury City Council
25 October 2011
Thank you for submitting a Freedom of Information request.
Your email has been forwarded to the Freedom of Information Support
Team . We will endeavour to respond within 20 working days and if we
think the request requires extra time then we will contact you and let you
know.
If you have any queries then please contact 01227 862 006 and ask for Lyn
McDaid or Geraldine Callaghan.
show quoted sections
From: FOI Support
Canterbury City Council
21 November 2011
Dear Mr Carmichael
Thank you for your Freedom of Information request.
Please see below for our response:-
Please note that the figures quoted are all subject to change and are our best estimate of the arrangements currently in place.
ICT:-
All elements of ICT service provision is delivered by East Kent Services. The support is delivered by EK Services staff using third party systems and third party maintenance contracts.
Data and voice Network and Support
Hardware and support
Applications and Support
Cost: £733,000
HR and Payroll:-
Transactional HR System(s), service provision by East Kent HR Partnership. This is a shared service partnership between Canterbury City Council, Dover District Council and Thanet District Council. Software solution Midland iTrent
Payroll System(s) - Managed service by Kent County Council Software solution Midland iTrent
Cost: £330,000 HR and £42,000 Payroll
Finance:-
Financial Systems used for
Accounting - In-house provision software solution - Capita IDS - Integra Financials
Management Accounting - As above
Risk Insurance - In house provision Software solution - JC Applications Lachs 2000
Internal Audit - Service provision is via East Kent Audit partnership. This is a shared service partnership between Canterbury City Council, Dover District Council, Shepway District Council and Thanet District Council. Software solution Team Mate
Cost: £114,300 Financial Systems, Risk Management £79,800, Audit £123,000
If you are unhappy with the way your enquiry has been dealt with, you may ask for an internal review through the council’s ‘comments and complaints scheme’, by e-mailing [email address] or by following the procedure set out in the council’s website page. Alternatively you can telephone Matthew Archer on 01227 862 175 or Janet Taylor on 01227 862 017.
If you are still dissatisfied after an internal review, you may appeal to the Information Commissioner, Wycliffe House, Water Lane, Wilmslow SK9 5AF.
Freedom of Information Support
Canterbury City Council
CANTERBURY
CT1 1YW
01227 862 534
show quoted sections
Things to do with this request
- Add an annotation (to help the requester or others)
- Download a zip file of all correspondence