Back Office Systems - Provider Names and costs

Please Ask For:  Alison Sipson
Direct Line:  01246 242383
E-mail:   [email address]
Date: 26th October 2011

Bryan Carmichael
[email address]

Dear Bryan

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST –

Your reference number – F/229/1112

Your request received is being considered and you will receive the
information requested within the statutory timescale of 20 working days,
as defined by the Freedom of Information Act 2000, subject to the
information not being exempt.

For your information, the Act defines a number of exemptions which may
prevent release of the information you have requested. There will be an
assessment and if any of the exemption categories apply then the
information will not be released. You will be informed if this is the
case, together with your rights of appeal.

If the information you request contains reference to a third party then
they may be consulted prior to a decision being taken on whether or not to
release the information to you. You will be informed if this is the case.

There may a fee for this information. This will be considered and you will
be informed if a fee is payable. In this event the fee must be paid before
the information is processed and released. The 20 working day time limit
for responses is suspended until receipt of the payment.

If you have any queries or concerns then please contact the Customer
Service and Performance Department at District of Bolsover, Sherwood
Lodge, Bolsover, Derbyshire, S44 6NF, telephone 01246 242383, e-mail
[email address].

Further information is also available from the Information Commissioner
at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow 
Cheshire 
SK9 5AF
Telephone:   0303 123 1113
www.ico.gov.uk

Yours sincerely

Alison Sipson on behalf of
Ann Bedford
Customer Service and Performance Department

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Please Ask For: Alison Sipson
Direct Line: 01246 242383
E-mail: [email address]
Date: 18th November 2011

Bryan Carmichael
[email address]

Dear Bryan
FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST -

Your reference number - F/229/1112

Your request for information has been considered and, to the best of our knowledge, the information we hold which relates to your request is set out below:

1: Method of Service Provision e.g. In-house, Outsourced, Mixed

2: If not in-house the name of the provider(s)

3: The name of the solution(s)

4: The cost for each activity

Areas of interest

ICT
Data and voice Network and Support
Hardware and support
Applications and Support

We have a Joint ICT Department with North East Derbyshire District Council (NEDDC), which is the lead Authority for the ICT Department and as such, you should direct your request to them. Their contact details are as follows:

Legal Section
North East Derbyshire District Council
Council House
Saltergate,
Chesterfield, Derbyshire S40 1LF
01246 231 111
www.ne-derbyshire.gov.uk

Financial Systems used for
Accounting
Management Accounting
In-house - administration
External - supplier of software

Civica Authority Financials

Civica

£21,627.15. Total cost for License Support Maintenance.

Risk Insurance

Could you please provide clarification regarding what your definition of 'risk insurance' is so that we are able to consider this part of your request. The 'clock' will stop until we receive further clarification.

Internal Audit

We have a Joint ICT Department with North East Derbyshire District Council (NEDDC), which is the lead Authority for the ICT Department and as such, you should direct your request to them. Their contact details are as follows:

Legal Section
North East Derbyshire District Council
Council House
Saltergate,
Chesterfield, Derbyshire S40 1LF
01246 231 111
www.ne-derbyshire.gov.uk

Transactional HR System(s)
Payroll System(s)

Out-sourced

Frontier Software

CHRIS21

With regard to the cost - No information held. This information may be held by our Joint ICT Department. Contact details as above.

I hope that you are satisfied with our response. However, if you are dissatisfied in any way with the handling of your information request your next step would be to clearly state in writing why you are dissatisfied and the Council will treat this as a formal complaint in accordance with our Compliments, Comments and Complaints policy. This policy is available on the Council's website www.bolsover.gov.uk or by contacting the Customer Service and Performance Department on 01246 242383 or by emailing [email address]

I would also be interested to know how satisfied you are with the way your request has been handled. To this end, I would ask you to consider spending a few minutes of your time to complete the attached survey form. You can access this by clicking on the link below:
http://www.askderbyshire.gov.uk/bolsover...

I also have a duty to make you aware of the Information Commissioner's Office, which is an independent body who monitor the Data Protection Act, the Freedom of Information Act and Environmental Information Regulations, and make sure organisations fulfil their legal obligations under the Acts. They can be contacted at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
www.ico.gov.uk

Yours sincerely

Ann Bedford
Customer Service and Performance Department

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