Back Office Systems - Provider Names and costs

Dear Mr Carmichael

REF NO:  2627.1.1.

Thank you for your recent enquiry, received on 25 October 2011.  We can
confirm that your enquiry is receiving attention and a response will be
provided within 20 working days following receipt of your enquiry as
allowed under the Freedom of Information Act legislation.

In some circumstances a fee may be payable and if that is the case, I will
let you know the likely charges before proceeding.

Please do not hesitate to contact me direct on (01642) 729696/729698 or
email [Middlesbrough Council request email] should you require any further advice or
assistance with this or any other matter.

Yours sincerely

Steph Robson
Freedom Of Information Officer

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Dear Mr Carmichael

REF NO:  2627.1.1.
I am writing to confirm that Middlesbrough Council has now completed its
search for the information you requested on 25 October 2011.

In your request you asked for the following information:

Please can you provide me with the following information;-
   
for each of the areas shown below - can you provide
1: Method of Service Provision e.g. In-house, Outsourced, Mixed
   
2: If not in-house the name of the provider(s)
   
3: The name of the solution(s)
   
4: The cost for each activity
 
Areas of interest
   
ICT
Data and voice Network and Support
Hardware and support
Applications and Support
   
Financial Systems used for
Accounting
Management Accounting
Risk Insurance
Internal Audit
   
Transactional HR System(s)
   
Payroll System(s)
Response:  A copy of the information requested is attached below.

If you have any queries about this letter, please do not hesitate to
contact me direct on (01642) 729696/729698 or email
[Middlesbrough Council request email]  Please remember to quote the reference number
shown above in any future communications.

If you are unhappy with the way your request has been handled you may ask
for an internal review within 40 days of receipt of the response. You
should write to:-

Chris Davies,
Corporate Complaints Manager,
P.O. Box 503,
Ground Floor,
Town Hall,
Middlesbrough,
TS1 9FX
If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for an
independent review.  The Information Commissioner can be contacted at: -
Information Commissioner’s Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF
Yours sincerely

Steph Robson
Freedom of Information Officer

Members' Office
P.O. Box 503
Ground Floor
Town Hall
Middlesbrough
TS1 9FX

Tel.  01642 729696

FAX. 01642 729882
Email:   [Middlesbrough Council request email]

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