Back Office Systems - Provider Names and costs

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of constituting a contract and may not be founded upon any proceedings
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Dear Mr Carmichael

 

Thank you for your information request dated 25 October 2011 (received by
the Council that same day) which has been passed to the Council’s
Information Technology Division for attention.

The Council will respond to your request within 20 working days following
the date of receipt, but we hope to respond to your request at an earlier
date where possible.

In the meantime, if you have any queries, please ask for me on 01307
476234 or email [2][email address]

 

Yours sincerely

Brenda Angus

 

 

Brenda Angus

Clerical Officer

Law and Administration

Corporate Services Department

Angus Council

Angus House, Orchardbank

Forfar, DD8 1AN

Tel:  01307 476234

Fax: 01307 476299

Email: [3][email address]

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This e-mail is confidential and intended solely for the use of the
individual to whom it is addressed. It does not constitute a
representation which is legally binding on the Council or which is capable
of constituting a contract and may not be founded upon any proceedings
following hereon unless specifically indicated otherwise.  Any views or
opinions presented are those of the author and do not necessarily
represent those of Angus Council.  If you are not the intended recipient
be advised that you have received this e-mail in error and that any use,
dissemination, forwarding, printing, or copying of this e-mail or its
content is strictly prohibited and may be unlawful.  If you have received
this e-mail in error please contact [1][email address] quoting the sender
and delete the message and any attached documents.
Angus Council email may be subjected to monitoring for security and
network management reasons.  If a message contains inappropriate content
it may be automatically intercepted.

Dear Mr Carmichael

 

Request for Information

 

Thank you for your request for information dated 25 October 2011 (received
by the Council that same day) which has been passed to me for attention.

 

You have requested the following information and I am dealing with each
point in turn:

 

… for each of the areas shown below - can you provide

     1: Method of Service Provision e.g. In-house, Outsourced, Mixed

    

     2: If not in-house the name of the provider(s)

    

     3: The name of the solution(s)

    

     4: The cost for each activity

    

     Areas of interest

    

     ICT

     Data and voice Network and Support

     Hardware and support

     Applications and Support

    

     Financial Systems used for

     Accounting

     Management Accounting

     Risk Insurance

     Internal Audit

    

     Transactional HR System(s)

    

     Payroll System(s)

 

ICT

 

The following information has been provided to me by the Council’s IT
Division-

 

Data and voice Network and Support

 

     1: Method of Service Provision e.g. In-house, Outsourced, Mixed

    

Mixed

 

     2: If not in-house the name of the provider(s)

    

British Telecom, Aerlink

 

     3: The name of the solution(s)

    

  Cost (£)
Ambassador Systems 187.92
BCM Systems 6,850.13
CS1000/Option 11 Systems 17,890.36
Inspiration Systems 565.34
Norstar Systems 5,993.16
Pentara/Herald Systems 1,046.52
Revalation Systems 333.72
Senator Systems 763.84
Versatility Systems 12,212.86
Siemens Hicom 235.20

 

     4: The cost for each activity*

           

See above table plus:        WAN costs
                                               £425,339 p.a.

                                       Software tools (network
management)             £2,300 p.a.

 

Hardware and support

 

     1:    Method of Service Provision e.g. In-house, Outsourced, Mixed

 

            Mixed

 

     2:    If not in-house the name of the provider(s)

 

Calyx

 

    3:     The Name of the solution(s)

 

            N/a

 

    4:     The cost of the activity*

 

            £12,688

 

Applications and support

 

     1:    Method of Service Provision e.g. In-house, Outsourced, Mixed

 

            The Council only has one application that is used to deliver
the IT Service and support for this is outsourced.

 

     2:    If not in-house the name of the provider(s)

 

LanDesk

 

    3:     The Name of the solution(s)

 

            Service Desk

 

    4:     The cost of the activity*

 

            £14,048

 

 

 

FINANCIAL SYSTEMS

 

The following is information provided to me by the Council’s Finance
Division with regard to the Accounting, HR & Payroll systems:

 

Accounting

 

Method of Service Provision e.g. In-house, Outsourced, Mixed

 

     1:    Method of Service Provision e.g. In-house, Outsourced, Mixed

 

Mixed.

 

     2:    If not in-house the name of the provider(s)

 

Capita IB Solutions

 

    3:     The Name of the solution(s)

 

            Integra

 

    4:     The cost of the activity*

 

            £37,900.62

 

Management Accounting

 

     1:    Method of Service Provision e.g. In-house, Outsourced, Mixed

 

see above

 

     2:    If not in-house the name of the provider(s)

 

see above

 

    3:     The Name of the solution(s)

 

            see above

 

    4:     The cost of the activity

 

            see above

 

Risk Insurance

 

     1:    Method of Service Provision e.g. In-house, Outsourced, Mixed

 

Mixed.

 

     2:    If not in-house the name of the provider(s)

 

Zurich Municipal

 

    3:     The Name of the solution(s)

 

            Qlas

 

    4:     The cost of the activity*

 

            £1,500 per annum.

 

Internal Audit

 

This service is all in-house, we have not purchased any audit management
systems.

 

Transactional HR System(s) & Payroll System(s)

 

     1:    Method of Service Provision e.g. In-house, Outsourced, Mixed

 

Mixed.

 

     2:    If not in-house the name of the provider(s)

 

Northgate Arunso

 

    3:     The Name of the solution(s)

 

            Resourcelink Aurora

 

    4:     The cost of the activity*

 

            £61,000 per annum.

 

* total cost of system (incl. support cost)

 

I hope this information is of some help to you but please contact us again
if you need any further information.  Please note that the information
contained in this reply is believed to be accurate as of today's date
(unless otherwise indicated) but no warranty is given. Further, Angus
Council does not accept liability for any loss, injury or damage which
arises from the use of the information contained in this reply either by
you or by any other party. Please refer to the information set out below
which explains your right to complain if you are unhappy with how the
Council has dealt with your request. If you have any queries, please
contact me on 01307 476246 or e-mail [email address]

 

Yours sincerely,

 

Martin Friedrich

 

 

 

Martin Friedrich

Paralegal - FOI

Corporate Services Department

Angus Council

Angus House, Orchardbank

Forfar DD8 1AN

Tele: 01307 476246

E-mail: [email address]

 

 

FREEDOM OF INFORMATION (SCOTLAND) ACT 2002: YOUR RIGHT TO COMPLAIN

 

Your Right to Complain to the Council

 

If you are dissatisfied with the way in which Angus Council has dealt with
your request for information under the Freedom of Information (Scotland)
Act 2002 (the Act), you have a right to ask the council to review its
actions and/or decisions regarding your request. If you wish to do this,
you should make your request to the Head of Law and Administration, Angus
Council, Angus House, Orchardbank Business Park, Forfar DD8 1AN or e-mail
[Angus Council request email] within 40 working days.

 

Your request must:

·          be in a recordable format (letter, e-mail, audio tape etc);

·          give your name and address for correspondence;

·          give details of the information which you originally requested
from the council;  and

·          give the reasons why you are dissatisfied with the way in which
your application for information has been dealt with.

 

Your application for review will then be considered by the Council’s
review panel.  The review panel will write to you informing you of its
decision not later than 20 working days after receipt of your request for
a review. The review panel will also provide you with a statement of its
reasons for arriving at the decision it has made.

 

Your Right to Complain to the Scottish Information Commissioner:

 

If you are dissatisfied with a decision of the Council's review panel (or
where the review panel has not provided you with a response), you have the
right to apply to the Scottish Information Commissioner for a decision as
to whether your request for information has been dealt with by the Council
in accordance with the Act.

 

Your application to the Scottish Information Commissioner must:

·          be made within 6 months of receipt of the decision of the
Council’s review panel (or within 6 months of the date that the review
panel should have responded);

·          be in a recordable format (letter, e-mail, audio tape etc);

·          give your name and address for correspondence.

·          give details of the request for information which you
originally requested from the council;

·          give details of why you were dissatisfied with the Council’s
response to your original request;

·          give details of why you were dissatisfied with the decision of
the Council's review panel.

 

The Scottish Information Commissioner can be contacted at:-

 

Scottish Information Commissioner, Kinburn Castle, Doubledykes Road, St
Andrews, Fife, KY16 9BS;

Telephone - 01334 464610; Fax -01334 464611; Email -
[email address])

 

 

 

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From: AngusBM
Sent: 25 October 2011 15:44
To: '[FOI #90799 email]'
Subject: FOI Request: What do they know - Back Office Systems - Provider
Names and costs

 

Dear Mr Carmichael

 

Thank you for your information request dated 25 October 2011 (received by
the Council that same day) which has been passed to the Council’s
Information Technology Division for attention.

The Council will respond to your request within 20 working days following
the date of receipt, but we hope to respond to your request at an earlier
date where possible.

In the meantime, if you have any queries, please ask for me on 01307
476234 or email [2][email address]

 

Yours sincerely

Brenda Angus

 

 

Brenda Angus

Clerical Officer

Law and Administration

Corporate Services Department

Angus Council

Angus House, Orchardbank

Forfar, DD8 1AN

Tel:  01307 476234

Fax: 01307 476299

Email: [3][email address]

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