Back Office Systems - Provider Names and costs

Dear Mr Carmichael

Re: Freedom of Information Act 2000
Reference No: 162345

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Kind Regards

Maria Kaminski
Corporate Information Team
020 8314 6848

show quoted sections

 
Dear Mr Carmichael
 
Re: Freedom of Information Act 2000
Reference No: 162345
Thank you for your recent request. We are pleased to provide the following
information.
 
     1: Method of Service Provision e.g. In-house, Outsourced, Mixed
 
     2: If not in-house the name of the provider(s)
 
     3: The name of the solution(s)
 
     4: The cost for each activity
 
     Areas of interest
 
     ICT
1     Data and voice Network and Support
Outsourced to Capita SIS, in turn contracting Azzurri to provide VOIP
solution using HP switches and Siemens voice.
The annual cost is: c£300k per annum
 
2     Hardware and support
The scope of this question is unclear. However we procure desktop, laptop
and tablet devices through OGC e-auction, mainly HP desktop and laptops
and IBM tablets. Servers are mainly HP procured through Capita SIS.
The annual budget for 'Technology Refresh'  is currently : c£250k, though
actual expenditure in a given year may vary with changing requirements
 
3     Applications and Support
Application support for most major applications is through the Capita SIS
contract, with hosting in a Logicalis DataCentre.
The annual cost cannot be disaggregated from the overall cost of the
outsourced ICT services provision of c £2.2m per annum.
 
4     Financial Systems used for
     Accounting
Oracle 11 Financials is the current platform, with a planned move to
Oracle 12i next year. This is currently managed in house, supported by
Capita SIS, and hosted in a Logicalis Datacentre.
The annual cost of licensing and support is

+------------------------------------------------------------------------+
|   | Application | Systems Support | Total |
| | Licence/Support | (internal LBL) | |
|-------------------+-----------------+------------------------+---------|
| Oracle Financials | 197,287 | 104,136 | 301,423 |
|-------------------+-----------------+------------------------+---------|
|   |   |   |   |
+------------------------------------------------------------------------+

.
       
5     Management Accounting
Oracle 11 Financials is the current platform, with a planned move to
Oracle 12i next year. This is currently managed in house, supported by
Capita SIS, and hosted in a Logicalis Datacentre.
The annual cost of licensing and support is included in the figures above
 
6     Risk Insurance
Insurance & Risk have a 'standalone' claims handling system.  The system
is Netsector and provides SSP. The costs are £21,165 per year for
Hardware and Software support. 
 
 
7     Internal Audit
Internal Audit have recently migrated to using the Council's Sharepoint
platform to provide an in-house solution. As Sharepoint was an existing
strategic platform there is no additional cost for the Internal Audit
system.
 
 
8    Transactional HR System(s)
Northgate Arinso Resource Link is the current platform. This is currently
managed in house, supported by Capita SIS, and hosted in a Logicalis
Datacentre.
As this is an integatreated Payroll/HR system the annual cost of
licensing, support and hosting cannot be disaggregated - please see below
 
9    Payroll System(s)
Northgate Arinso Resource Link is the current platform. This is currently
managed in house, supported by Capita SIS, and hosted in a Logicalis
Datacentre.
The annual cost of licensing, support and hosting is

+------------------------------------------------------------------------+
|   | Application | Systems Support (internal | Total |
| | Licence/Support | LBL) | |
|---------------+-----------------+----------------------------+---------|
|   |   |   |   |
|---------------+-----------------+----------------------------+---------|
| Resource Link | 133,789 | 128,489 | 262,278 |
| HR/Payroll | | | |
+------------------------------------------------------------------------+

 
We hope you will find this information helpful.
You have a right of appeal against this response. If you wish to appeal
you must do so in writing to the Corporate Information Manager at the
following address:
Corporate Information Team
London Borough of Lewisham
Main Room, 2nd Floor
Town Hall, Catford Road
London, SE6 4RU
or
[1][Lewisham Borough Council request email]
Yours sincerely
Kevin Knight
Corporate Information Team
020 8314 8834
 
Dear Lewisham Borough Council,
 
     Please can you provide me with the following information;-
 
     for each of the areas shown below - can you provide
     1: Method of Service Provision e.g. In-house, Outsourced, Mixed
 
     2: If not in-house the name of the provider(s)
 
     3: The name of the solution(s)
 
     4: The cost for each activity
 
     Areas of interest
 
     ICT
     Data and voice Network and Support
     Hardware and support
     Applications and Support
 
     Financial Systems used for
     Accounting
     Management Accounting
     Risk Insurance
     Internal Audit
 
     Transactional HR System(s)
 
     Payroll System(s)
 
     Yours faithfully,
 
     Bryan Carmichael
 
 
 

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