Back Office Systems - Provider Names and costs

Dear Mr Carmichael

 

Freedom of Information Act 2000 – Information Request - 001374/11

 

We acknowledge receipt of your information request received on 25 October
2011 which is being processed according to the Freedom of Information Act
(2000).

 

The legislation allows us 20 working days to respond which takes us to 22
November 2011.  There are some circumstances under which this deadline may
be extended legally but we will inform you as soon as we know if these
apply.

 

Questions

Please can you provide me with the following information;-

    

for each of the areas shown below - can you provide

1: Method of Service Provision e.g. In-house, Outsourced, Mixed

    

2: If not in-house the name of the provider(s)

    

3: The name of the solution(s)

    

4: The cost for each activity

    

Areas of interest

    

ICT

Data and voice Network and Support

Hardware and support

Applications and Support

    

Financial Systems used for

Accounting

Management Accounting

Risk Insurance

Internal Audit

    

Transactional HR System(s)

    

Payroll System(s)

 

 

Should you wish to complain about our response in any way, then this must
initially be done through the Council’s internal review procedure.  Please
contact the Corporate Feedback Team: Freepost RSJC-KKBE-ABXZ, Customer
Feedback Team, Hull City Council.  P.O. Box 15, Hull, HU1 2AB.  Telephone
(01482) 300300, Textphone (01482) 300349. E-Mail
[1][email address].

 

If you are not satisfied with the outcome of the internal review then you
may take your complaint to the Information Commissioner’s Office, the
government body established to enforce the legislation.  Their details are
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, telephone 01625
545700, Email: [2][email address], web site
[3]www.informationcommissioner.gov.uk.

 

The Council’s Freedom of Information Policy, which includes the charging
policy, is available on request and from the web site
[4]www.hullcc.gov.uk.  Also available is a booklet on ‘Accessing
Information from Hull City Council’ which explains how to request
information and your rights (according to the Data Protection Act 1998 and
The Freedom of Information Act 2000).

 

 

 

 

Yours sincerely,

 

 

Information Governance Team

Communications and Marketing

Business Support Directorate

Hull City Council

Tel: 01482 300300

 

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Information Governance would like to recall the message, "Re: Freedom of
Information Request".

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Dear Mr Carmichael

 

Freedom of Information Act 2000 – Information Request - 001378/11

 

We acknowledge receipt of your information request received on 25 October
2011 which is being processed according to the Freedom of Information Act
(2000).

 

The legislation allows us 20 working days to respond which takes us to 22
November 2011.  There are some circumstances under which this deadline may
be extended legally but we will inform you as soon as we know if these
apply.

 

Questions

Please can you provide me with the following information;-

    

for each of the areas shown below - can you provide

1: Method of Service Provision e.g. In-house, Outsourced, Mixed

    

2: If not in-house the name of the provider(s)

    

3: The name of the solution(s)

    

4: The cost for each activity

    

Areas of interest

    

ICT

Data and voice Network and Support

Hardware and support

Applications and Support

    

Financial Systems used for

Accounting

Management Accounting

Risk Insurance

Internal Audit

    

Transactional HR System(s)

    

Payroll System(s)

 

 

Should you wish to complain about our response in any way, then this must
initially be done through the Council’s internal review procedure.  Please
contact the Corporate Feedback Team: Freepost RSJC-KKBE-ABXZ, Customer
Feedback Team, Hull City Council.  P.O. Box 15, Hull, HU1 2AB.  Telephone
(01482) 300300, Textphone (01482) 300349. E-Mail
[1][email address].

 

If you are not satisfied with the outcome of the internal review then you
may take your complaint to the Information Commissioner’s Office, the
government body established to enforce the legislation.  Their details are
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, telephone 01625
545700, Email: [2][email address], web site
[3]www.informationcommissioner.gov.uk.

 

The Council’s Freedom of Information Policy, which includes the charging
policy, is available on request and from the web site
[4]www.hullcc.gov.uk.  Also available is a booklet on ‘Accessing
Information from Hull City Council’ which explains how to request
information and your rights (according to the Data Protection Act 1998 and
The Freedom of Information Act 2000).

 

 

 

 

Yours sincerely,

 

 

Information Governance Team

Communications and Marketing

Business Support Directorate

Hull City Council

Tel: 01482 300300

 

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Dear Mr Carmichael

 

Freedom of Information Act 2000 – Information Request - 001378/11

 

With reference to your Freedom of Information below request received on 25
October 2011, to enable us to provide a response please can you clarify
the following?

 

 

Please can you provide me with the following information;-

    

for each of the areas shown below - can you provide

1: Method of Service Provision e.g. In-house, Outsourced, Mixed

    

2: If not in-house the name of the provider(s)

    

3: The name of the solution(s)

    

4: The cost for each activity

    

Areas of interest

    

ICT

Data and voice Network and Support

Hardware and support

Applications and Support

    

Financial Systems used for

Accounting

Management Accounting

Risk Insurance

Internal Audit

    

Transactional HR System(s)

    

Payroll System(s)

 

 

Will you require questions 3 and 4 answering if the services are provided
in-house?

 

In accordance with the act the 20 work day clock will stop and re-start
once this clarification has been received.

 

 

 

We hope that you will be satisfied with our response and should you
require any further information then please do not hesitate to contact
us. 

 

Should you wish to complain about our response in any way, then this must
initially be done through the Council’s internal review procedure.  Please
contact the Corporate Feedback Team: Freepost RSJC-KKBE-ABXZ, Customer
Feedback Team, Hull City Council.  P.O. Box 15, Hull, HU1 2AB.  Telephone
(01482) 300300, Textphone (01482) 300349. E-Mail
[1][email address].

 

If you are not satisfied with the outcome of the internal review then you
may take your complaint to the Information Commissioner’s Office, the
government body established to enforce the legislation.  Their details are
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, telephone 01625
545700, Email: [2][email address], web site
[3]www.informationcommissioner.gov.uk.

 

The Council’s Freedom of Information Policy, which includes the charging
policy, is available on request and from the web site
[4]www.hullcc.gov.uk.  Also available is a booklet on ‘Accessing
Information from Hull City Council’ which explains how to request
information and your rights (according to the Data Protection Act 1998 and
The Freedom of Information Act 2000).

 

 

Yours sincerely

 

 

 

 

Information Governance Team

Communications and Marketing

Business Support Directorate

Hull City Council

Tel: 01482 300300

 

show quoted sections