Back Office Systems - Provider Names and costs

Thank you for contacting Harrow Council. Your email has been received and we will respond to your enquiry within 5 working days. For further information on our services please visit our website www.harrow.gov.uk

All emails are dealt with during normal working hours, Monday to Friday 9am to 5pm.

Kind Regards
Access Harrow

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Dear Harrow Borough Council,

Please can you provide me with the following information;-

for each of the areas shown below - can you provide
1: Method of Service Provision e.g. In-house, Outsourced, Mixed

2: If not in-house the name of the provider(s)

3: The name of the solution(s)

4: The cost for each activity

Areas of interest

ICT
Data and voice Network and Support
Hardware and support
Applications and Support

Financial Systems used for
Accounting
Management Accounting
Risk Insurance
Internal Audit

Transactional HR System(s)

Payroll System(s)

Yours faithfully,

Bryan Carmichael

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Dear Bryan Carmichael

Thank you for your email.

Your enquiry has been forwarded to Isabella Uzodike who will respond to your request for information within the next 20 working days.

Kind regards
General Team

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Information request
Our reference: 54501

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Dear Mr. Carmichael
 
Thank you for your information request. We will forward it to the
relevant department who will contact you shortly.
 
Information Management Team
Harrow Council
Room 244
Civic Centre, Civic 1
Station Road
Harrow
HA1 2XF
[email address]

Information request
Our reference: 54501

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Dear Mr. Carmichael
 
Freedom of Information Act 2000
 
Thank you for your request for information that was received on 26 October
2011
We are dealing with your request under the Freedom of Information Act 2000
and we aim to send a response by 23 November 2011 (which is 20 working
days beginning on the first working day after the date we received your
request).
 
In some case, a fee may be payable. If we decide a fee is payable, we will
send you a fee notice and we will require you to pay the fee before
proceeding with your request.
 
The Freedom of Information Act 2000 may restrict the release of some or
all of the information you have requested. We will carry out an assessment
and if any exemptions apply to some or all of the information then we
might not provide that information to you. We will inform you if this is
the case and advise you of your rights to request an internal review and
to complain to the Information Commissioner's Office.
 
We will also advise you if we cannot provide you with the information
requested for any other reason together with the reason(s) why and details
of how you may appeal (if appropriate).
 
Yours sincerely
 
 
Isabella Ogo-Uzodike
Business Manager
Corporate Services
[email address]

Information request
Our reference: 54501

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Dear Mr. Carmichael
 
Thank you for your request for information. This request is being handled
under the Freedom of Information Act 2000.

 

From our preliminary assessment, we estimate that compliance with your
request would exceed the appropriate costs limit under section 12 of the
Freedom of information Act 2000. This is currently £450.00.

 

We estimate that the cost will be £2486 to comply with your request (2 x
36 hours with contracted and non contracted staff).  We have decided to
refuse the request because the council does not hold this level of
information and will have to dedicate resource and liaise with multiple
third party suppliers.

 

Due to the cost implications for providing the response, the Council is
not obliged to provide the requested information.  However we are still
happy to do so if you pay the fee of £2,486.

Your cheque or postal order in pounds sterling should be made payable to
Harrow Council. The 20 working day timescale for providing the information
you request is suspended until we receive payment from you.

Should the actual costs incurred not amount to £2,486 the Council will
reimburse the difference.

Please note that this Fees Notice estimates the cost of meeting your
request. It does not commit the Council to supply the information.

If you are dissatisfied with the way your request for information has been
handled, you can request an internal review of Harrow Council's decision
by writing to:

Information Management Team, Harrow Council, Civic Centre, Station Road,
Harrow HA1 2XF 

If you remain dissatisfied with the handling of your request or complaint,
you have a right to appeal to the Information Commissioner at:

The Information Commissioner's Office, Wycliffe House,
Water Lane, Wilmslow, Cheshire, SK9 5AF
 
Telephone: 0303 123 1113
Website: [1]www.ico.gov.uk

There is no charge for making an appeal.

Please do not hesitate to contact me if you have any queries or concerns.
Please remember to quote our reference, 54501, in any future
communications.

 

Yours sincerely

 

 

Isabella Ogo-Uzodike
Business Manager
Corporate Services
[email address]

 

References

Visible links
1. http://www.ico.gov.uk/