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Back office benchmarking
Brian Farnet made this Freedom of Information request to Croydon Borough Council
The request was refused by Croydon Borough Council.
From: Brian Farnet
2 April 2011
Dear Croydon Borough Council,
Under the Freedom of Information Act, I would like to request back
office statistics and information covering the following indicators
below. Definitions for each of the indicators are according to
those listed by the Cabinet Office in the following report:
http://www.cabinetoffice.gov.uk/sites/de...
ORGANISATION
What is your current headcount as of 1st April 2011?
What was your headcount as of the day before the General Election?
How much grant funding do you receive?
What was your income for the last financial year?
What was your expenditure on salaries for the last financial year?
What was your 3rd party expenditure for the last financial year?
FINANCE INFORMATION
Organisational Running Costs
Cost of the Finance Function
% Cost of Finance Function
Cost of Finance per Head
Report cycle time
No. Finance Staff
No. Professionally Qualified Finance Staff
% Finance qualified
Cost of the HR Function %
HR INFORMATION
Cost of HR Function
Cost of HR per Head
No. Organisation Employees
No. HR Staff
Ratio of employees (FTE) to HR staff
Average Working Days Lost to sickness (AWDL)
Employee experience of Performance Management
Employee experience of Learning & Career Development
Employee experience of Positive Working Environment
IT INFORMATION
"Run and Maintain" Resource (RDEL) IT Expenditure
"Run and Maintain" Resource (RDEL) IT Expenditure … of which
Depreciation
"Run and Maintain" Capital (CDEL) IT Expenditure
Total 'run & maintain' IT Spend
Total Project Costs
% Cost of IT
Overall stakeholder perspective
PROCUREMENT INFORMATION
Cost of the Procurement Function
% Cost of Procurement Function
Total third party spend
Third party spend on SMEs (direct)
Third party spend on SMEs (indirect)
Procurement function costs as a percentage of total Procured Spend
% third party spend channelled to SMEs
No. Procurement Staff
No. Professionally Qualified Procurement Staff
% Procurement qualified
ESTATES & PROPERTY INFORMATION
Cost per FTE
Area per office based FTE
Cost per square metre
Property: Corporate Governance
Property: Capacity & Capability
Property: Policies & Standards
Property: Data & Management Information Systems
Property: Performance Management Review & Audit
COMMUNICATIONS INFORMATION
Total Cost of Communications
% Cost of communications
Number of communications staff
Proportion of all staff working on communications
Number of Professional communicators
Proportion of Professional communicators
Comms alignment to business objectives
LEGAL INFORMATION
Total cost of legal services
Legal costs: of which for 'technical' legal work
Legal costs: of which for legal admin and support work
% Cost of Legal Services
Legal % spend on technical work (not admin)
KNOWLEDGE AND INFORMATION MANAGEMENT (KIM)
Total cost of KIM
% Cost of KIM
Quality: % FOI/EIR requests addressed "in time"
Quality: No. of datasets made available on data.gov.uk
KIM Survey: % measure of how well staff can access information to
allow them to function effectively
Yours faithfully,
Brian Farnet
From: Haynes-Ranger, Angela
Croydon Borough Council
7 April 2011
Dear Mr Farnet
Thank you for your email dated 2 April 2011 in which you have requested,
among other matters information regarding finance, HR, IT, Procurement,
Estates, Communication and Legal.
We are considering your request under the terms of the Freedom of
Information Act 2000, and hope to respond within the statutory 20 working
days.
In some circumstances a fee may be payable and if that is the case, either
myself or a colleague will let you know the likely charges before
proceeding.
If you have any queries about this email, please contact me. Please
remember to quote the reference number above in any future communications.
Yours sincerely
Angela Haynes-Ranger
Legal Support Officer
Chief Executives Office
Democratic and Legal Services Department
5th Floor, Taberner House
Tel: 020 8686 4433 ext 61402
Fax: 020 8760 5679
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Paul Williams left an annotation (10 May 2011)
They have failed to meet your deadline. Croydon has a terrible record on FOI: you need to chase them.
From: Passman, Howard
Croydon Borough Council
26 May 2011
Dear Mr. Farnet,
Further to your email dated 2 April, 2011, in which you have requested
information in respect of benchmarking-analysis. We have considered your
request under the terms of the Freedom of Information Act 2000 and are
able to supply you with the following information in response to your
questions below.
The Council has searched its records and can confirm that the information
you have requested is held by it. However, to answer your specific
questions it would be necessary to review all of the information held.
The Freedom of Information (Fees and Appropriate Limit) Regulations 2004
specifies an "appropriate limit" for the amount of time the Council needs
to spend undertaking that review. If the Council estimates it will take
more than that, then under s.12 of the FOIA, it is not obliged to comply
with that request. The appropriate limit currently specified by the
Regulations for local authorities is £450. This represents the
estimated cost of one person spending 2½ working days in locating,
retrieving and extracting the information from where it is stored. We
estimate that the cumulative time it would take officers to carry out this
undertaking would exceed the appropriate limit. Therefore, we are unable
to disclose the information you are seeking and will not be processing
your request further.
If you are dissatisfied with the way the council has handled your request
under the Freedom of Information Act you may ask for an internal review.
This should be submitted to us within 40 working days of this response.
You can do this by outlining the details of your complaint and either:
o e-mailing us at [Croydon Borough Council request email]
o faxing us on 0208 760 5679
o writing to FOI Complaints, London Borough of Croydon, Democratic and
Legal Services, Croydon, CR9 3JS
Any requests received after the 40 working day time limit will be
considered only at the discretion of the council.
If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:
o Information Commissioner's Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF
Yours sincerely,
Howard Passman
Information Management Manager
Democratic & Legal Services Division
Southside, 5th Floor Taberner House
Park Lane, Croydon CR9 3JS
020 8726 6000 ext. 62318
www.croydon.gov.uk
www.croydononline.org
--------------------------------------------------------------------------
For up to the minute local information follow us on
http://twitter.com/yourcroydon
Your new customer service promise from Croydon
www.croydon.gov.uk/proudtoserve
Please use this web site address to view the Council's E-Mail disclaimer -
www.croydon.gov.uk/disclaimer/email.htm
Things to do with this request
- Add an annotation (to help the requester or others)
- Download a zip file of all correspondence
Paul Williams left an annotation ( 7 April 2011)
Link to this