Back office benchmarking

Freedom of Information Act request - 2011/4517 - Back office benchmarking

Thank you for your request for information received on 04/04/2011.

This will be processed in accordance with the Freedom of Information Act
2000.

Regards

Corporate Information Management Team

[Wandsworth Borough Council request email]

020 8871 8119

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Freedom of Information Act request - 2011/4517 - Back office benchmarking

I refer to your request for information received on 4^th April 2011. In
this you asked for the following:

"I would like to request back office statistics and information covering
the following indicators below. Definitions for each of the indicators are
according to those listed by the Cabinet Office in the following report:
http://www.cabinetoffice.gov.uk/sites/de...

ORGANISATION

What is your current headcount as of 1st April 2011?

What was your headcount as of the day before the General Election?

How much grant funding do you receive?

What was your income for the last financial year?

What was your expenditure on salaries for the last financial year?

What was your 3rd party expenditure for the last financial year?

FINANCE INFORMATION

Organisational Running Costs

Cost of the Finance Function

% Cost of Finance Function

Cost of Finance per Head

Report cycle time

No. Finance Staff

No. Professionally Qualified Finance Staff

% Finance qualified

Cost of the HR Function %

HR INFORMATION

Cost of HR Function

Cost of HR per Head

No. Organisation Employees

No. HR Staff

Ratio of employees (FTE) to HR staff

Average Working Days Lost to sickness (AWDL)

Employee experience of Performance Management

Employee experience of Learning & Career Development

Employee experience of Positive Working Environment

IT INFORMATION

"Run and Maintain" Resource (RDEL) IT Expenditure

"Run and Maintain" Resource (RDEL) IT Expenditure ... of which

Depreciation

"Run and Maintain" Capital (CDEL) IT Expenditure

Total 'run & maintain' IT Spend

Total Project Costs

% Cost of IT

Overall stakeholder perspective

PROCUREMENT INFORMATION

Cost of the Procurement Function

% Cost of Procurement Function

Total third party spend

Third party spend on SMEs (direct)

Third party spend on SMEs (indirect)

Procurement function costs as a percentage of total Procured Spend

% third party spend channelled to SMEs

No. Procurement Staff

No. Professionally Qualified Procurement Staff

% Procurement qualified

ESTATES & PROPERTY INFORMATION

Cost per FTE

Area per office based FTE

Cost per square metre

Property: Corporate Governance

Property: Capacity & Capability

Property: Policies & Standards

Property: Data & Management Information Systems

Property: Performance Management Review & Audit

COMMUNICATIONS INFORMATION

Total Cost of Communications

% Cost of communications

Number of communications staff

Proportion of all staff working on communications

Number of Professional communicators

Proportion of Professional communicators

Comms alignment to business objectives

LEGAL INFORMATION

Total cost of legal services

Legal costs: of which for 'technical' legal work

Legal costs: of which for legal admin and support work

% Cost of Legal Services

Legal % spend on technical work (not admin)

KNOWLEDGE AND INFORMATION MANAGEMENT (KIM)

Total cost of KIM

% Cost of KIM

Quality: % FOI/EIR requests addressed "in time"

Quality: No. of datasets made available on data.gov.uk

KIM Survey: % measure of how well staff can access information to allow
them to function effectively"

In order to process your request we would require you to reduce the scope
as it is estimated that it will take in excess of 18 hours to comply with
your request on back office benchmarking. In accordance with the
provisions defined under section 12 of the Freedom of Information Act 2000
we are unable to supply the information requested as the process of
identifying, locating, retrieving and, where appropriate, extracting the
information would significantly exceed the appropriate limit as defined by
the Freedom of Information and Data Protection (Appropriate Limit and
Fees) Regulations 2004.

Please note, all material provided by Wandsworth Council in response to
your request for information is for your personal, non-commercial use.
Wandsworth Council reserves all rights in the copyright of the information
provided. Any unauthorised copying or adaptation of the information
without express written confirmation from Wandsworth Council may
constitute an infringement of copyright. Any intention to re-use this
information commercially may require consent. Please forward any requests
for re-use of information to the FOI officer.

If you are dissatisfied with the decisions made in relation to your
request you may make representations to the Chief Executive.
Correspondence should be addressed to:

Room 162

Wandsworth Town Hall

Wandsworth High Street

London

SW18 2PU

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

If you have any further queries please do not hesitate to contact me.

Yours sincerely

Kirsten Hawkins

Senior Information Management Officer

[1][Wandsworth Borough Council request email]

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