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Award procedures

David Hansen made this Freedom of Information request to London Ambulance Service NHS Trust

The request was successful.

From: David Hansen

27 December 2010

Dear London Ambulance Service NHS Trust,

In your "reply" at
http://www.whatdotheyknow.com/request/aw...
you volunteer the information that there is "a commendation system
in place".

I have searched http://www.londonambulance.nhs.uk with the terms
commendation and award, but can find no details of this
commendation system.

Please provide a copy of the rules of this scheme, including the
means by which a person may recommend someone for an award under
the scheme.

Please note that "replies" which involve attachments in proprietary
file formats are not acceptable. A reply which is not in plain text
format will be deemed to be a refusal to answer. It may be that
copies of the rules cannot be provided in plain text format, if
that is the case please contact me to discuss a suitable format.

Yours faithfully,

David Hansen

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From: FOI Admin
London Ambulance Service NHS Trust

27 December 2010

Thank you for your request for information placed under the Freedom of
Information Act (2000). We will provide you with a substantive response in
due course. Freedom of Information Office London Ambulance Service NHS
Trust

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From: FOI Admin
London Ambulance Service NHS Trust

4 January 2011

Dear Mr Hansen

Thank you for your enquiry.

Please see the Media section of our policies and publication page of our publication scheme; the specific link to the relevant policy is

http://www.londonambulance.nhs.uk/talkin...

This procedure is currently under review. I can also confirm that our Communications Department have been made aware of your initial approach.

Your sincerely

Gary Bassett
Head of Patient Experiences
London Ambulance Service NHS Trust

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From: David Hansen

4 January 2011

Dear FOI Admin,

Thank you for your prompt reply.

There are two issues which arise. Firstly, why searching your web
site with the most obvious terms did not reveal the Acrobat file
containing the procedure. This is something your web site
department should consider.

Secondly, reporting on the progress of my request for an award to
be made, as per the policy (for example 6.1). These reports may be
made to this web site as responses to my enquiry.

Yours sincerely,

David Hansen

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From: FOI Admin
London Ambulance Service NHS Trust

5 January 2011

Dear Mr Hansen

I will feedback your comments about the search facility on our website and your contact details in relation to your nomination for a commendation to our Communications Team.

Information about how to ask questions or offer comments about our website is also available at http://www.londonambulance.nhs.uk/talkin....

Yours sincerely

Gary Bassett
Head of Patient Experiences
London Ambulance Service NHS Trust

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