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Award for ambulanceman

David Hansen made this Freedom of Information request to London Ambulance Service NHS Trust

The request was successful.

From: David Hansen

13 December 2010

Dear London Ambulance Service NHS Trust,

I refer to the article at
http://www.guardian.co.uk/uk/2010/dec/12...
and in particular this bit

His mother added: "The ambulance man took us to Chelsea and
Westminster hospital. That [hospital] had been given over to police
injuries and there was a standoff in the corridor. Alfie was
obviously a protester and the police didn't want him there, but the
ambulance man insisted that he stayed."

She said that he was then asked to take Alfie to another hospital.
"The ambulance man was appalled and he said: 'I'm getting angry
now, and I'm not going to do this.'

Does the Trust intend to make an award to this man? It should.

Yours faithfully,

David Hansen

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From: FOI Admin
London Ambulance Service NHS Trust

13 December 2010

Thank you for your request for information placed under the Freedom of
Information Act (2000). We will provide you with a substantive response in
due course. Freedom of Information Office London Ambulance Service NHS
Trust

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From: FOI Admin
London Ambulance Service NHS Trust

22 December 2010

Dear Mr Hansen

Thank you for your request for information, placed under the Freedom of Information Act (2000).

I can confirm that we do indeed have a commendation system in place, and all nominations that are received are considered in line with this process.

Yours sincerely

Gary Bassett
Head of Patient Experiences
London Ambulance Service NHS Trust

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From: David Hansen

27 December 2010

Dear FOI Admin,

My enquiry was simple enough. However I am not going to repeat it.
However, the "reply" from the "Head of Patient Experiences" does
not address my enquiry at all. Instead it answers a question I did
not ask.

That is a refusal to answer my enquiry.

Time for you to perform an internal review.

Yours sincerely,

David Hansen

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From: FOI Admin
London Ambulance Service NHS Trust

4 January 2011

Dear Mr Hansen

I will treat your email as a request for a review and will pass this to Mr Peter Suter, Director of Information Management & Technology, in accordance with our recourse practice. For more information, see our FOI policy at the information governance section of our publication scheme at the following link:
http://www.londonambulance.nhs.uk/talkin...

Yours sincerely

Gary Bassett
Head of Patient Experiences
London Ambulance Service NHS Trust

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From: David Hansen

4 January 2011

Dear FOI Admin,

Thankyou for promptly passing my request for an internal review on.

Yours sincerely,

David Hansen

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From: FOI Admin
London Ambulance Service NHS Trust

14 January 2011

Dear Mr Hanson

Mr Suter has suggested that it would be expedient to offer you a response to your initial request. I apologise for not doing so at the time but misunderstood your enquiry.

I can confirm that a commendation is not being considered.

It may be helpful to explain that the patient involved in the incident you refer to was located away from the main protest site by an ambulance crew who coincidentally came across the patient, rather than be directed as a result of a 999 call. This is known as a 'running call'. Not being primarily engaged in managing patients injured in the course of the protest march, the ambulance staff were not aware that a number of police officers had been conveyed to Chelsea & Westminster hospital and protestors to other local hospitals. No discussion occurred with the police although there was a discussion between the ambulance staff referred to in the media report you cite and local ambulance managers. It follows that the ambulance staff involved did not undertake any activity usually considered commensurate with a commendation.

I trust this now clarifies matters. Please also treat this as notification of the outcome of your commendation nomination.

Yours sincerely

Gary Bassett
Head of Patient Experiences
London Ambulance Service NHS Trust

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