availability of online services

Dear Ganesh Sittampalam
Thank you for your email below addressed to Judith Chainey.

The Information Rights Team is currently looking at your enquiry and a
reply will be sent as soon as possible.

Yours sincerely

Mrs C Harnett
Information Rights Team
>>> Judith Chainey 06/04/2009 08:10 >>>

>>> Ganesh Sittampalam <[1][FOI #10205 email]>
06/04/2009 00:21 >>>
Dear Sir or Madam,

I request a copy of any internal documents relating to the fact
that your "Webcheck" and "Webfiling" services are not available
24/7. In particular I am interested in the reasons for this
restriction, and any discussions, internal reviews etc that you
have had on removing or relaxing this restriction.

Yours faithfully,

Ganesh Sittampalam

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Dear Ganesh Sittampalam

I refer to your email dated 6 April 12009 requesting information
concerning our WebCheck and WebFiling services.

You asked for a copy of any internal documents relating to the fact that
our "WebCheck" and "WebFiling" services are not available 24/7. In
particular you are interested in the reasons for this restriction, and any
discussions, internal reviews etc that Companies House may have had on
removing or relaxing this restriction.

We do not hold any documents that specifically relate to the fact that our
WebCheck and WebFiling services are not available 24/7. Prior to our
services being available 17/7, Companies House had not been able to
provide extended hours due to system restrictions. We have improved on
system capability and this has enabled our service availability to be
extended to 17/7.

A project is underway to extend the daily service availability of WebCheck
and WebFiling from 17 to 24 hours. The first phase of the project is
to identify the system and hardware infrastructure changes that will be
required to fully support a move to 24/7. As part of this process we will
also identify how essential systems maintenance will be undertaken.

We will be implementing major systems and process changes in October
2009 to support the final enactment phase of the 2006 Companies Act. Our
current expectation is that the extension to WebFiling and WebCheck will
follow on from these major changes during 2010. We will have a clearer
idea of timing once we have fully identified the system changes that will
be required.

Your request for information has been dealt with under the Freedom of
Information legislation and I hope that the above information fully
answers your enquiry, but if you have any queries about this email, please
contact me. Please remember to quote the reference number above in any
future communications.

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our response,
you should write to me, within two calendar months of the date of this
email, and I will ensure that it is forwarded to a senior member of
Companies House who has had no previous involvement in this case and they
will undertake the review. If you are not content with the outcome of
your review, you may apply directly to the Information Commissioner for a
decision. Generally, the ICO cannot make a decision unless you have
exhausted the complaints procedure provided by us. The Information
Commissioner can be contacted at: The Information Commissioner’s Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Yours sincerely

Mrs C Harnett

Information Rights Team

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For company information, guidance and how to file documents online, please
see our website [1]www.companieshouse.gov.uk.

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Dear Mr Sittampalam
Thank you for your email below. I have noted your comments and I am sorry
that you feel we have not fully answered your enquiry.

I am again looking into your request and will be in touch as soon as
possible.
Kind regards

Mrs C Harnett
Information Rights Team

>>> Ganesh Sittampalam <[FOI #10205 email]>
15/04/2009 14:35 >>>
Dear Mrs Harnett,

Thank you for your response. I'm afraid I don't believe you have
dealt with my request adequately, as I didn't just ask for
documents "specifically" relating to this lack of availability. If
the problem is related to a general "system restriction" then any
documents relating to this restriction would fall within the scope
of my request.

Regards,

Ganesh

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Dear Ganesh Sittamplam

Thank you for your email dated 8 May 2009 regarding your request for an
internal review of our handling of your freedom of information request
-'availability of online services'.

I have passed your request to the Director of Corporate Strategy here in
Companies House who will undertake the internal review.

The deadline for completion of the review is 5 June 2009 but every effort
will be made to complete before this time.

Yours sincerely

Mrs C Harnett

Information Rights Team

>>> Ganesh Sittampalam <[FOI #10205 email]>
08/05/2009 13:13 >>>
Dear Sir or Madam,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of Companies House's
handling of my FOI request 'availability of online services'.

The reason for my review request is that my query has not been
properly answered within the statutory timescale, as detailed in my
previous email.

A full history of my FOI request and all correspondence is
available on the Internet at this address:

[1]http://www.whatdotheyknow.com/request/av...

Yours sincerely,

Ganesh Sittampalam

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Dear Mr Sittampalam

I have been asked to forward to you the response to your request for an internal review which is attached.

Yours sincerely

Mrs Judith Chainey
Information Rights Team
Companies House

This message and any attachments are intended for the persons named as addressees only and may contain confidential information. In addition they may be protected by copyright.

If you receive it in error, notify us, delete it and do not make use of or copy it. You must not copy, disseminate or otherwise distribute or publish this message, except for the purposes for which this message is intended, without our consent.

Please note that this e-mail has been created in the knowledge that Internet e-mail is not a 100% secure communications medium. We advise that you understand and accept this lack of security when e-mailing us.

For company information, guidance and how to file documents online,
please see our website www.companieshouse.gov.uk.

This message has been scanned for viruses by Hosted Security, a service from Websense.