Authority to build on cat 2 Flood Plain.

Thank you for contacting the Environment Agency. Please see below
regarding our response times and environmental incident reporting

You can expect to receive a reply from us within 10 working days for any
general enquiry. Please note that bank holiday days and weekends are not
classed as a working day.

If your enquiry refers to a Simple Exemptions application you can expect
to receive a response within 25 working days.

The Customer Charter (response days) for all enquiries start from the next
working day of you receiving this auto reply from us. For example an
e-mail's customer charter sent to us on a Friday will start on the
following Monday providing this isn't a bank holiday.

For further information on our Customer Charter please see

[1]http://www.environment-agency.gov.uk/abo...

But my e-mail refers to an Environmental Incident, won't it get answered
sooner?

If you wish to report an incident i.e. pollution, fish in distress,
dumping of hazardous waste, etc please do not use this e-mail service
instead please call our free-phone 24 hour Incident Hotline on 0800 80 70
60. For more details about incident reporting please see:

[2]http://www.environment-agency.gov.uk/con...

Information in this message may be confidential and may be legally
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Find out more about the Environment Agency at
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References

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Dear Frederick

Thank you for your enquiry regarding the play area at IP22 1NR.

For your information, your query has been passed to our local External
Relations Team (Planning and Corporate Services) for advice. They will
check whether we hold this information and they will be in touch with you
shortly.

Should you wish to contact them in the meantime, their details are below.
Please quote your Enquiry Ref 091230/RC01 in your correspondence with us.

External Relations
Planning and Corporate Services
Environment Agency
Anglian Region, Central Area
Bromholme Lane
Brampton
HUNTINGDON
PE28 8NE
Tel: 08708 506506

Kind Regards

Rebecca

Rebecca Cranfield

Environment Agency

Customer Services Advisor

National Customer Contact Centre

08708 506 506

How would you rate the service you've received from us?

Let us know by completing our short online customer survey which is
anonymous.

[1]https://www.questback.com/theenvironment...

show quoted sections

Dear Mr Rutherford

Thank you for your email of 30 December 2009.

We are now processing your enquiry and will supply the information/data
you have requested as soon as possible. This will be no later than 28
January 2010, which is in accordance with the Freedom of Information Act
(2000) and the Environmental Information Regulations (2004).

If I can be of further help in this matter, please let me know.

Regards

Teresa

Teresa Chapman
7 50 6045
01473 706045

Environment Agency
Iceni House
Cobham Road
Ipswich
Suffolk
IP3 9JD

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[1]www.environment-agency.gov.uk

References

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Dear Mr Rutherford

Please find attached our response to your enquiry which was originally
emailed to you on 26 January, and apologise if this was not received.

If you have any further queries, please do not hesitate to contact me.

Regards.

KAREN HILLS
EXTERNAL RELATIONS OFFICER
Direct Dial 01473 706786 (750 6786)
Email :[email address]

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[1]www.environment-agency.gov.uk

References

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1. http://www.environment-agency.gov.uk/