Artificial Intelligence Systems

Dear Mr Snowden,

I am writing in relation to your Freedom of Information request dated 05
January 2012.  In order to assist us with our investigations into your
request our Operations and Engineering teams have asked that you clarify
exactly what systems you mean when referring to Artificial Intelligence
Systems.  We have identified the Optical Character Technology used with
our processes which would be relevant to your request, do you require
information in relation to this technology, or do you require information
regarding any further systems?  If you are able to clarify this point of
your request it would be appreciated.

Furthermore, in relation to your request for volumes of data processed
through any relevant machines, it would be appreciated if you could
identify whether you require this information for specific years?

Please note that ICO guidance advises that under section 1(3) of the Act,

“where a public authority –

(a) reasonably requires further information in order to identify and
locate the information requested, and

(b) has informed the applicant of that requirement”

the authority is not required to comply with the request until that
further information is provided.

Whilst the applicant may have made an FOI request under the terms of the
Act, by describing the information he/she seeks, the 20 working day time
limit would not start until the authority had sufficient information to
enable it to deal with that request."

Therefore, our response date will be revised based on the date you provide
clarification to your request, however we will of course endeavour to
respond to your request as soon as possible.

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request an review of our decision,
you should write to the Head of Information Compliance, Royal Mail Group,
Company Secretary's Office, 100 Victoria Embankment, LONDON, EC4Y 0HQ.  An
internal panel will then review the decision, and you will be advised of
the outcome.

If you are not content with the outcome your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by Royal Mail Group. The Information Commissioner can
be contacted at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 01625 545 700
[1]www.informationcommissioner.gov.uk

Yours Sincerely

Kate Fearn
Information Rights Officer
Information Rights Team

References

Visible links
1. http://www.informationcommissioner.gov.uk/

Dear Mr Snowden,

Thank you for your request for information and your subsequent
clarification received on 06 January 2012, which we are considering under
the Freedom of Information Act.  Under the Act you should expect a reply
from us to be sent by 03 February 2012, which is twenty working days from
receipt of your request.

If for any reason we are unable to provide you with a full response within
that time, we will contact you explaining the reasons for this and giving
a revised date by which we will reply.  

If in the mean time you have any questions or would like to contact us
about your request, please contact us by telephone (0114) 2414215 or
alternatively email or write to us at the address below.  Please be
assured that we are giving this our attention and will get back to you
shortly.

Yours Sincerely

Kate Fearn
Company Secretary's Office
Information Rights Officer
[1][Royal Mail Group request email]

Information Rights Team
(Freedom of Information)
Royal Mail Sheffield
4th Floor, Pond Street
Sheffield
S98 6HR

Royal Mail is a trading name of Royal Mail Group Ltd. Registered in
England and Wales.
Registered number 4138203. Registered office at 100 Victoria Embankment,
LONDON, EC4Y 0HQ

References

Visible links
1. mailto:[Royal Mail Group request email]

Dear Mr Snowden,

Please find attached a response to your recent Freedom of Information
Request.

Yours Sincerely

Kate Fearn
Company Secretary's Office
Freedom of Information Case Officer
[Royal Mail Group request email]

Royal Mail is a trading name of Royal Mail Group Ltd. Registered in
England and Wales.
Registered number 4138203. Registered office at 100 Victoria Embankment,
LONDON, EC4Y 0HQ