Are you being served by Transport for London?

    From: [FOI #94564 email]
    To: [Greater London Authority request email]
    Subject: Freedom of Information request - Are you being served by
Transport for London?

The Mayor would like to thank you for your interest in his work and he is
keen to answer your query as quickly and fully as possible. As you will
appreciate, he receives a very large amount of correspondence but he is
committed to responding to your query within 20 working days.

However, the Greater London Authority (GLA) will only respond to queries
that relate to its work and will refer relevant queries to the appropriate
functional body for them to reply. Transport related queries will be
referred to Transport for London (TfL).

Please note that the GLA does not accept unsolicited job applications or
CVs. Information on current vacancies is available on our website at:
[1]http://www.london.gov.uk/jobs

Thank you for taking the time to write to the Mayor of London, Boris
Johnson.

Yours truly

Public Liaison Unit

References

Visible links
1. http://www.london.gov.uk/jobs

Dear Mr Jones,
 
I refer to your request for information which we received on 28 November
2011.
 
You requested the result data of the investigation that is being carried
out by the London Assembly's Transport Committee.
 
We do not hold any of the results as yet, as it's still a live request for
information and the results will be published at a later date, expected to
be in January 2012.
 
[1]http://www.london.gov.uk/who-runs-london...
 
Yours sincerely,
Chaitali Hireker
 
Chaitali Hireker | Office Manager | Secretariat | Greater London
Authority
City Hall | The Queen's Walk | London | SE1 2AA
Tel: +44 (0)20 7983 4790 | Fax: +44 (0)20 7983 4437 | Blackberry: +44
(0)7770583749
[email address] | [2]http://www.london.gov.uk/assembly
 
 
 
FOI Whatdotheyknow MGLA251111-5260 - request for data results for London
Assembly Transport Committee survey
 
Dear Greater London Authority,

I would like the results data of the survey carried out as part of
this campaign.

Val Shawcross AM - On behalf of the London Assembly Transport
Committee

"Transport for London customer service - Are passengers getting a
high quality service when they contact Transport for London (TfL)
to make a complaint or ask for information?"

Yours faithfully,

F.Jones

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Dear Mr Jones,

Thank you for your request for information which the GLA received on 09
February. You asked us for the survey data used in the compilation of the
London Assembly's transport committee report.

Your request is being dealt with under the terms of the Freedom of
Information Act 2000 and will be answered within 20 working days, by 08
March 2012. 

If you have any further questions relating to this matter, please contact
me.

Yours sincerely
Chaitali Hireker

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Dear Mr Jones,

Please find attached the survey data used in the compiling of the report.

Information which might identify and individual, such as complaint reference numbers, phone numbers and names, have been redacted.

Views expressed are those of the respondents to the call for views and are not edited or commented on by the Committee in any way. Similarly, the Committee has not examined the details of the individual cases cited by respondents and is not therefore in a position to comment on individual cases.

Your sincerely,

Chaitali Hireker

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Dear Mr Jones,

Further to my email below sent to you on 15 March, I would like to apologise for the delay in responding to your enquiry as a result of an error on my part. The officer in charge had sent me the compiled data as requested by you, but instead of sending it to you, I filed it.

Please accept my apologies for the delay in responding to your request for information.

Chaitali Hireker

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