Annual Complaints Handling Report

Camden Council - Information request (FOI/EIR) - Central team

Our reference: 7248671

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Dear Ms. Morgan

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST

I acknowledge your request for information originally received on 16^th
June 2011 and further correspondence received on 18^th July 2011
requesting the present position of your request. I apologise that due to
an error on my part your request was not originally logged on the date
that it was received. I am currently dealing with your request and will
endeavour to supply you with the information that you have requested as
soon as possible.
If appropriate, the information may be provided in paper copy, normal font
size. If you require alternative formats, e.g. language, audio, large
print, etc. then please let me know.

For your information, the Act defines a number of exemptions which may
prevent release of the information you have requested. There will be an
assessment and if any of the exemption categories apply then it will not
be released. You will be informed if this is the case.

If the information you request was obtained from or relates to a third
party then they may be consulted prior to a decision being taken on
whether or not to release the information to you.

In some cases there may a fee payable for the information requested. This
will be considered and you will be informed of the fee payable if this is
the case. In this event the fee must be paid before the information is
processed and released. The 20 day time limit for responses is put on hold
until receipt of the payment.

If you have any queries about this request do not hesitate to contact me.
Please remember to quote the reference number above in any future
communications.

Yours sincerely

Michael Warby
Access to Information Officer - FOI & DPA

Email: [email address]
Phone: 020 7974 7857

Camden Council - Information request (FOI/EIR) - Central team

Our reference: 7248671

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Dear Ms. Morgan

Re: Freedom of Information Act 2000

Thank you for your request for information, received on 16 June 2011,
concerning the following:

Please provide me with a copy of the councils annual complaints report for
2009/10 as it doesn't appear to be on the councils website.

Your request has now been considered however in accordance with Section
1(1) (a) of the Freedom of Information Act I am obliged to inform you
that the information you requested is not held by Camden Council, as the
Council did not produce an annual complaints report in 2009/2010.

Please note the information is still covered by copyright legislation. You
are not authorised to re-use this information for commercial or research
purposes as defined by the Re-Use of Public Sector Regulations 2005. If
you do wish to re-use this information please contact the Information
Access Team, Legal Services/ Second Floor, Camden Town Hall, Judd Street,
London WC1H 9JE, who will assess your request.

You have the right of appeal against the decision. If you wish to appeal
please set out in writing your grounds of appeal (within 2 months of this
letter) and send it to: Freedom of Information Appeals Panel, Central
Complaints Unit, Camden Town Hall, Judd Street, London WC1H 9JE and your
complaint will be dealt with through our Internal Review procedure.

If you are still not satisfied following the Internal Review, you have a
right to appeal to the Information Commissioner's Office. They can be
contacted at: Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.
Telephone: 01625 545 700
[1]www.ico.gov.uk
Yours sincerely

Michael Warby
Access to Information Officer - FOI & DPA

Email: [email address]
Phone: 020 7974 7857

References

Visible links
1. http://www.ico.gov.uk/