Animal Sanctuary complaints

Dear Ms Jones,

FOI Request - All Seasons Boarding Kennels & Cattery Red Lane, Essington,
Wolverhampton.

Thank you for your request for information. Your request was received on
21 September 2009 and I am dealing with it under the terms of the Freedom
of Information Act 2000.

You have requested the following information:

Can I ask how many complaints the council have against this kennels since
it opened

All Seasons Boarding Kennels & Cattery Red Lane, Essington, Wolverhampton

I can confirm that Wolverhampton City Council holds information that would
fall under the details of your request.

Unfortunately, I am unable to process your request, as I require further
clarification from you. Could you please explain what types of complaints
you are interested in? It would be helpful if you could detail this as we
have a number of departments that may have received complaints, whether
this would be trading standards, noise complaints, food and environmental
safety complaints or all of the above. I will await correspondence before
processing your request.

If you have any queries about this email, please contact me on the number
below.

Yours sincerely,

Chris Hoskins
Customer Relations Assistant
(01902) 554498

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Please find attached an acknowledgement letter regarding your Freedom of
Information request.

Many thanks.

Vicky Moulding
Secretary to Chief Regulatory Services Officer
Wolverhampton City Council

' 01902 554310
* [email address]

P Please don't print this e-mail unless you really need to

<<D0400463.doc>>

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Dear Ms Jones,

Freedom of Information request- ref. OCE090934

Thank you for your request for information which we received on 21
September 2009. In that request, you asked for the following
information:

Can I ask how many complaints the council have against this kennels
since it opened

All Seasons Boarding Kennels & Cattery Red Lane, Essington,
Wolverhampton.

I would like any complaints you have had about dogs sold from the
premises or cruelty to dogs kept on the premises.

Unfortunately, Wolverhampton City Council has not received any
complaints that fall under the category requested. All Seasons Boarding
Kennels & Cattery is in the region that falls under South Staffordshire
Council and we would advise you contacting them as complaints would go
directly to the local authority that oversees the area.

If you are unhappy with the service you have received in relation to
your request and wish to make a complaint or request a review of our
decision, please write to:

Amy Hardiman
FOI & Corporate Complaints Coordinator
Wolverhampton City Council
Civic Centre, St Peter's Square
Wolverhampton
WV1 1SH
[Wolverhampton City Council request email]

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
Information Commissioner cannot make a decision unless you have
exhausted the complaints procedure provided by the council. The
Information Commissioner can be contacted at:

The Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Yours sincerely,

Chris Hoskins
Customer Relations Assistant

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