Aircraft Noise

Dear A M Griffin,

Your message has been received and will be dealt with as soon as possible.
Our standard is to reply within ten working days.
Should you need to make contact with us again on this matter, it helps us
if you quote reference number 958

Regards

Elaine at HertsDirect
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A-M Griffin To FOI requests at
<[FOI #29328 email]> Hertfordshire County Council
<[Hertfordshire County Council request email]>
19/02/2010 14:13 cc
Subject Freedom of Information
request - Aircraft Noise

Dear Hertfordshire County Council,

Please could you provide the following information:

1. All aircraft noise complaints made to you between 2004-2010,
year on year.

2. Breakdown of the aircraft noise complaints per believed
destination or departure in London e.g. Heathrow, London City
Airport aircraft.

Yours faithfully,

A-M Griffin

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Dear Mr Griffin,

On 19th February we received the following request for information from
you:

'Please could you provide the following information:

1. All aircraft noise complaints made to you between 2004-2010,
year on year.

2. Breakdown of the aircraft noise complaints per believed
destination or departure in London e.g. Heathrow, London City
Airport aircraft.'

Your request for information has been considered under the Freedom of
Information Act 2000. I can confirm that Hertfordshire County Council does
not hold the information you have requested. This matter is the
responsibility of the district and borough councils, contact details for
which can be found at www.hertsdirect.org/districts. You may wish to
contact them directly. However, if you wish for Hertfordshire County
Council to forward your request and contact details on to the ten district
and borough councils in Hertfordshire, please contact us again.

If you have any questions, please do not hesitate to contact me, quoting
the reference number on this letter. To find out more about Freedom of
Information, please visit www.hertsdirect.org/foi

If you are unhappy with the way the County Council has handled your
request for information, you may complain through the County Council's
complaints procedure which is available at www.hertsdrect.org/complaints

If you are unhappy with the outcome of the complaints procedure you are
entitled to ask the Information Commissioner to investigate your
complaint. You should write to: FOI/EIR Complaints Resolution, Information
Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF.

Yours sincerely,

Ali Collins
Information Access Co-ordinator
________________________________________
Information Governance Unit
Hertfordshire County Council
Telephone: 01992 555848
Fax: 01992 588117
Email: [email address]

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Dear A-M Griffin,

Thank you for your further email to HertsDirect. I have forwarded your
Freedom of Information request to the local district and borough councils
within Hertfordshire as requested.

Kind regards, Amy at HertsDirect.

If you would like to receive regular updates from Hertfordshire County
Council, you can subscribe to our new email alert service.
You can register to receive general information, or you can choose to
receive emails on a specific range of topics such as roads and highways,
schools and education or trading standards. By entering your address
details, we will be able to email you with information tailored to your
area and local community. To find out more and to subscribe, please click
here: http://www.hertsdirect.org/interactive/h...

We would like as many residents as possible to benefit from this service,
so please forward this email to friends, families and colleagues who you
feel would be interested in subscribing.

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Good afternoon,
Thank you for your email which I confirm has been passed to our FOI
officer as requested.
Regards,

Vanessa Welch
Customer Service Advisor
Steria - In Partnership with
Welwyn Hatfield Borough Council
The Contact Centre
Campus East Offices
Welwyn Garden City
Hertfordshire
AL8 6AE
[1]www.welhat.gov.uk
(: 01707 357450
7: 01707 357330
The Contact Centre and Offices are open

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Dear Sir or Madam,

Thank you for your request for information forwarded onto Welwyn Hatfield
Borough Council by Hertfordshire County Council.

The Council's policy is to release information unless an exemption can be
reasonably applied. The Council will respond within 20 working days by
either releasing the information or letting you know why it cannot release
the information. If for any reason it is not possible to respond within
the 20 days, we will let you know as soon as possible with the date by
which we anticipate we are able to respond.

For your information, the Freedom of Information Act 2000 defines a number
of exemptions, which may prevent release of the information you have
requested. There will be an assessment of your request and if any of the
exemption categories apply then the information may not be released. You
will be informed if this is the case, including your rights of appeal
against the refusal to disclose the information.

If the information you request concerns a third party then they may be
consulted prior to a decision being taken on whether or not to release the
information to you. You will be informed if this is the case.

If you have any queries or concerns then please contact Ian Colyer,
Freedom of Information Officer, Welwyn Hatfield Council, Council Offices,
The Campus, Welwyn Garden City, Herts. AL8 6LA, Tel: 01707 357413, email:
[1][email address] .

Further information is also available from the Information Commissioner
at:

Information Commissioner's Office

Wycliffe House, Water Lane

Wilmslow, Cheshire, SK9 5AF

Telephone: 01625 545 700

[2]http://www.informationcommissioner.gov.uk

Yours sincerely

Ian Colyer,

Freedom of Information Officer

Welwyn Hatfield Borough Council

The information in this email is intended for the named recipients only.
It may be subject to public disclosure under the Freedom of Information
Act 2000. Unless the information is legally exempt from disclosure, the
confidentiality of this email and your reply cannot be guaranteed.

If you are not the intended recipient, you must not copy, distribute, take
any action or place reliance on any of the contents. Instead please delete
this email from your system and notify the sender immediately.

The full Welwyn Hatfield Borough Council email disclaimer can be viewed at
[3]www.welhat.gov.uk/emaildisclaimer.

References

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mailto:[email address]
2. http://www.informationcommissioner.gov.uk/
http://www.informationcommissioner.gov.uk/
3. http://www.welhat.gov.uk/emaildisclaimer
http://www.welhat.gov.uk/emaildisclaimer

Dear Mr Griffin

I acknowledge receipt of your request for information. It has been passed
to an Environmental Health Officer for response.
You should receive a reply within 20 days. In the meantime if you have any
further queries please contact me

Regards

Elaine Stray
Support Officer

Environmental Services
Watford Borough Council
Town Hall, Watford, Hertfordshire WD17 3EX
Tel: 01923 278503 Fax: 01923 230765
Visit the Watford Borough Council
website at: www.watford.gov.uk

DISCLAIMER:

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Thank you for your e-mail of 24^th February which has been referred to our
Freedom of Information Officer.

Council policy is to give a full reply within 20 working days wherever
practical. If this timescale is unable to be met, you will be advised why
and when a reply will be sent.

Heather Fabb

Three Rivers District Council

Customer Services Centre

E-mail: [1][email address]

FAX: 01923 896119

Tel: 01923 776611 (8am - 6pm, Mon to Fri)

Three Rivers welcomes all comment on our services. If for any reason you
are unhappy with our service, or would like to comment further, please
contact Billy Hall, Customer Services Manager via
[2][email address] or 01923 727270. Alternatively, you can
write to him at Three Rivers District Council, Three Rivers House,
Northway, Rickmansworth, Herts WD3 1RL

P please consider the environment - do you really need to print this
email?

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This email is confidential and is intended solely for the use of the individual for whom it is addressed.
Any views or opinions presented are solely those of the author and do not necessarily represent those of
Three Rivers District Council. If you are not the intended recipient, be advised that you have received
this email in error and that any use, dissemination, forwarding, printing or copying of this email is
strictly prohibited. If you have received this email in error please notify Three Rivers by telephone
on +44 (1923) 776611.

Please be aware that emails sent to or received from Three Rivers District Council may be intercepted
and read by the Council. Interception will only occur to ensure compliance with Council policies or
procedures or regulatory obligations, to prevent or deter crime, or for the purposes of essential
maintenance or support of the email system.

References

Visible links
1. mailto:[email address]
2. mailto:[email address]

Dear Mr Griffiths,

This authority has not received any aircraft noise complaints in the
period 2004-2010.

Regards

Emma Walker BSc (HONS) MSc MCIEH

Team Leader

Environmental Health

Dacorum Borough Council

Tel: 01442 228861

Fax: 01442 228656

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Mr Griffin

I write in response to your Freedom of Information request, forwarded from
Hertfordshire County Council, regarding aircraft noise complaints.

Three Rivers District Council has received no aircraft noise complaints
since 2004.

Please do not hesitate to contact me if you require any further
information.

Regards

Phil King

Freedom of Information Officer

Three Rivers District Council

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This email is confidential and is intended solely for the use of the individual for whom it is addressed.
Any views or opinions presented are solely those of the author and do not necessarily represent those of
Three Rivers District Council. If you are not the intended recipient, be advised that you have received
this email in error and that any use, dissemination, forwarding, printing or copying of this email is
strictly prohibited. If you have received this email in error please notify Three Rivers by telephone
on +44 (1923) 776611.

Please be aware that emails sent to or received from Three Rivers District Council may be intercepted
and read by the Council. Interception will only occur to ensure compliance with Council policies or
procedures or regulatory obligations, to prevent or deter crime, or for the purposes of essential
maintenance or support of the email system.

Hi Dee,

A-M Griffin has requested that this email be forwarded to the district and
borough councils. If you require any further information, please contact
A-M Griffin on the email address below:

[FOI #29328 email]

Kind regards, Amy at HertsDirect.

A-M Griffin To Herts Direct
<[FOI #29328 email]> <[email address]>
cc
23/02/2010 13:14 Subject Re: Fw: Freedom of
Information request -
Aircraft Noise / 958

Dear Herts Direct,

Thank you very much for your response. I would be most grateful if
you could forward the request to the 10 district councils which you
mention. Would you be able to confirm when this has been done?

Thank you for your kind assistance.

Yours sincerely,

A-M Griffin

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Dear Mr Griffin

I am writing to acknowledge your written request for information, forwarded to us from Hertfordshire County Council, reference number 201000107103.

Your request is being considered and you will receive the information requested within the statutory timescale of 20 working days as defined by the Freedom Of Information Act 2000, subject to the information not being exempt or containing reference to a third party.

If appropriate, the information may be provided in paper copy, normal font size. If you require an alternative format (audio, Braille, large print) or another language, please contact me with your requirements.

The Act defines a number of exemptions which may prevent release of the information you have requested. There will be an assessment of your request and if any of the exemption categories apply then the information will not be released. You will be informed if this is the case, including your rights of appeal.

If the information you request contains reference to a third party then they may be consulted prior to a decision being taken on whether or not to release the information to you. You will be informed if this is the case.

There may be a fee payable for this information, this will be considered and you will be informed if any fees are payable. In this event the fee must be paid before the information is processed and released. The 20 working day time limit for the responses is suspended until receipt of payment.

Further information explaining the Council's process for responding to information requests is available in our reception or on our website. If you have any queries about the process of your request then please do not hesitate to contact me. It is important that you include the above reference number on all correspondence related to this request.

Further information is also available from the Information Commissioner at:
Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone 01625 545700
www.informationcommissioner.gov.uk

Thank you for your request.

Yours Sincerely

Dee Levett
Customer Services
North Hertfordshire District Council

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Dear Mr Griffin

Freedom of Information Request - acknowledgement

Reference: 364000979

I write with regard to your request for information sent by email to St
Albans City & District Council. Your email was received by the Council
on 1st March.

Under Section 10(1) of the Freedom of Information Act 2000, we are
required to respond no later than 20 working days after the date we
receive your request. This means that you should have a response by 29th
March 2010.

However, if we feel that we require further information to fulfil your
request we will write to inform you within the twenty day period [section
1(3)].

If the Council considers that we require further time to respond then we
will write to you informing you of the estimated date of response [section
10 (3)].

If we consider that complying with the request will exceed the cost limit
then we will write to tell you within 20 working days.

I will now pass this request to the relevant department, and we will be in
contact with you in due course.

Thanks

Piyush
Head of Internal Audit
Direct Tel. No. 2332
External Tel. No. 01727 - 819332

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Dear Mr. A.M. Griffin,

Please find a response to your request for information attached.

Kind regards

Vicky Tankard
IS Department
Tel: 020 8207 7417 ext 5001
Fax: 020 8207 7550

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Dear Mr Griffin - please find attached our response to your FOI enquiry -
364000979.

Thanks

Piyush

Thank you very much for your response. I would be most grateful if
you could forward the request to the 10 district councils which you
mention. Would you be able to confirm when this has been done?

Thank you for your kind assistance.

Yours sincerely,

A-M Griffin

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Our ref: AMF/sd/FOI 594

Dear Ali Collins,

Thank you for your e-mail dated 24 Februaury 2010 requesting information
under the Freedom of Information Act.

The information has now been collated and our responses to your points are
as follows:-

There were two aircraft noise complaints received between January 2004 and
17 March 2010. They both related to helicopter activity at a local golf
course and were received in June and July 2005. There are no noise
complaints relating to aircraft noise for any of the other periods
mentioned.

Thank you for your query.

Kind regards,

Sophie Dannatt

Communications Officer

On behalf of

Angela Fieldhouse
HEAD OF COMMUNICATIONS
Borough of Broxbourne
Tel: 01992 785531
Fax: 01992 626917
E-mail:[email address]

This transmission is intended for the named addressee(s) only, it may
contain sensitive or protectively marked material and should be handled
accordingly. Unless you are the named addressee (or authorised to receive
it for the addressee) you may not copy or use it, or disclose it to anyone
else. If you have received this transmission in error please notify the
sender immediately. All email traffic sent via Borough of Broxbourne
systems will be subject to recording and monitoring in accordance with
relevant legislation. Visit Broxbourne*s web site here:
www.broxbourne.gov.uk

Dear Mr Griffin
Further to your request for information received 25/02/10, please
see the attached documents for full details of our response.

<<FOI003310.pdf>> <<FOI003310 Standard Letter.pdf>>

Yours sincerely

Garry

Garry Melding
Freedom of Information Officer / Business Integration Officer

Direct Dial: 01462 474383
Fax: 01462 474396

North Hertfordshire District Council
Town Lodge
Gernon Road
Letchworth Garden City
Hertfordshire
SG6 3HN

[email address]
[1]www.north-herts.gov.uk

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Dear Mr Griffin,

Thank you for you FOI request. The answers to your questions are as
follows:

1. All Aircraft noise complaints made to Watford Borough Council between
2004-2010 year on year = 1 in 2007.

2. Breakdown of the aircraft noise complaint per believed destination or
departure = local aerodrome

I trust that this is the information that you require however, if you are
unhappy with the response to your request, you may ask for an internal
review through the councils formal complaints policy. This policy is
available on the council's website [1]www.watford.gov.uk/complaints or by
contacting the Customer Service Centre on 01923 226400 or by e-mailing
[2][email address]

Regards

Catherine Trollope
Environmental Health Manager
Watford Borough Council

Town Hall, Watford, Hertfordshire WD17 3EX

Phone: (01923) 278421 Fax: (01923) 230765

Visit the Watford Borough Council website at: [3]www.watford.gov.uk

Could your company cope in a crisis? Visit
[4]www.watford.gov.uk/businesscontinuity

DISCLAIMER:

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References

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1. http://www.watford.gov.uk/complaints
file:///tmp/BLOCKED::http:/www.watford.gov.uk/complaints
2. mailto:[email address]
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3. http://www.watford.gov.uk
file:///tmp/blocked::http:/www.watford.gov.uk
4. http://www.watford.gov.uk/businesscontin...

Dear Sir or Madam,

Thank you for your request for information received on 24^th February
2010. I have set out the answers to your request below.

1. All aircraft noise complaints made to you between 2004-2010, year on
year. - The Council has received 12 complaints of aircraft noise since
2001. It is not possible to split these down on a year by year basis as
our systems have changed in this period. All complaints received have
been in connection with Panshanger aerodrome which is a local light
aircraft aerodrome. As a local authority we do not have the powers to
deal with noise from civil aircraft (inc. helicopters) and all complaints
were referred to the civil aviation authority.

2. Breakdown of the aircraft noise complaints per believed destination or
departure in London e.g. Heathrow, London City
Airport aircraft.' - No destinations believed to be London.

I hope this satisfies your request but if you have any queries or concerns
then please contact Ian Colyer, Freedom of Information Officer, Welwyn
Hatfield Council, Council Offices, The Campus, Welwyn Garden City, Herts
AL8 6LA, Telephone: 01707 357413, Email: [1][email address] . I
attach a copy of the Freedom of Information complaint procedure.

Further information is also available from the Information Commissioner
at:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

Telephone: 01625 545 700

[2]www.informationcommissioner.gov.uk

Yours sincerely,

Ian Colyer

Freedom of Information Officer

Welwyn Hatfield Borough Council

P Please consider the environment before printing this email

The information in this email is intended for the named recipients only.
It may be subject to public disclosure under the Freedom of Information
Act 2000. Unless the information is legally exempt from disclosure, the
confidentiality of this email and your reply cannot be guaranteed.

If you are not the intended recipient, you must not copy, distribute, take
any action or place reliance on any of the contents. Instead please delete
this email from your system and notify the sender immediately.

The full Welwyn Hatfield Borough Council email disclaimer can be viewed at
[3]www.welhat.gov.uk/emaildisclaimer.

References

Visible links
1. mailto:[email address]
2. http://www.informationcommissioner.gov.uk/
3. http://www.welhat.gov.uk/emaildisclaimer
http://www.welhat.gov.uk/emaildisclaimer